Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 161
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 163 Reviews
John Walmsley   –  
United Kingdom UK
Visited: February 2025 Reviewed: Feb 21, 2025

Email John Walmsley  |  65+ years of age  |  Experience level: over 5 safaris

Another Excellent Trip
5/5

My wife and I went with Hermosa in 2024 when we did the Gorilla Trek and had a fantastic experience with them so when we decided to go again in 2025 there was never any doubt that we would be using Hermosa yet again. Once more they were an absolute delight, a company I have full confidence in which counts for so much when booking a holiday. I was assisted all the way by Yvonne and Oreste, both of them responded instantly to any questions I had and they made sure everything was absolutely perfect. Our driver/guide was Augustin, who went above and beyond to make sure we had a fabulous time. Hermosa are the sort of company who take great pride in their work and who's first thought is to make sure that the customer is completely satisfied. Whether it be communication, service, reliability or the whole holiday, Hermosa make certain that the customer is looked after and has a marvellous time.

Mike   –  
United States US
Visited: February 2025 Reviewed: Feb 21, 2025

Email Mike

Richard was absolutely amazing; very knowledgeable and also very polite and accommodating.
5/5

It was great working with Hermosa. They delivered what they promised.

Anette   –  
Sweden SE
Visited: February 2025 Reviewed: Feb 14, 2025

Email Anette  |  50-65 years of age  |  Experience level: 2-5 safaris

The safari was fantastic!
5/5

The safari was 10/10. The car, the driver and the guide (same person) was fantastic. The accomodation was also very good. The guide was very engaged and had a very good knowledge about the animals and spesific all the birds.

Tanya   –  
United States US
Visited: January 2025 Reviewed: Feb 8, 2025

Email Tanya  |  50-65 years of age  |  Experience level: first safari

Responsive and professional
5/5

Amazing experience from start to finish. The office was very responsive to all of our requests during the planning phase. The trip was completely customized to our interests.

Our guide Abou was amazing. Friendly, knowledgeable, always on time and a great conversationalist.

Mohammed   –  
United Arab Emirates AE
Visited: January 2025 Reviewed: Jan 29, 2025

Email Mohammed  |  20-35 years of age  |  Experience level: first safari

Smooth, clear communication, simplified process to work with them.
5/5

Service and communication was very good before the trips which made you feel at ease that your with a good guiding company. Although your paying a bit more, it’s worth the private ride provided and professional tour guides that ensure you get taken good care off in any activity (we did Gorilla trek and the Akegera Safari) as our guide Richard gave us a lot of info about the country and the animals there.

Christina and Jürgen   –  
Austria AT
Visited: January 2025 Reviewed: Jan 28, 2025

Email Christina and Jürgen  |  50-65 years of age  |  Experience level: first safari

Never miss Akagera National Park
5/5

We recently had the privilege of visiting Akagera National Park, and it was truly an unforgettable experience! Our guide, Richard, was absolutely amazing and played a huge role in making this trip so special.

Richard's knowledge of the park’s fauna and flora was exceptional. He seemed to know everything about the animals, birds, and plants, and he was always eager to share fascinating insights and answer all of our questions. His passion for wildlife and conservation was contagious, and it gave us a deeper appreciation for the beauty and importance of Akagera.

The safari itself was breathtaking — from spotting majestic lions and elephants to watching herds of antelope and buffalo in their natural habitat. Richard had a sharp eye for finding animals we would have otherwise missed, and his ability to anticipate their behavior gave us unique moments to observe them up close.

On top of that, Richard’s warm personality and professionalism made us feel comfortable and well taken care of throughout the trip. It was clear he genuinely cared about creating the best possible experience for us.

We highly recommend Akagera National Park to anyone who loves nature and adventure, and if you can, ask for Richard as your guide — you won’t regret it!

Jimmy frisen   –  
Canada CA
Visited: December 2024 Reviewed: Jan 24, 2025

Email Jimmy frisen  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable tour company in rwanda
5/5

We chouse this company to organise our trip to rwanda in December and everything went well as we planned we so gorillas, lions, giraphe and the rich culture overall the company is professional

Asif   –  
South Africa ZA
Visited: September 2024 Reviewed: Jan 15, 2025

Email Asif  |  35-50 years of age  |  Experience level: 2-5 safaris

Best tour company in Rwanda
5/5

We have booked this company for our chimpanzees trekking and canopy adventure tour in Nyungwe plus water expeditions in Kivu lake, akagera safari for Wildlife and unique Cultural. we were amazed by Rwanda country in Africa. I will go back for Gorilla Trekking experience next year and I will ask my guide Pacifique again. Cheers Guys

JD   –  
Switzerland CH
Visited: December 2024 Reviewed: Jan 11, 2025

Email JD  |  35-50 years of age  |  Experience level: 2-5 safaris

Experience of a lifetime
5/5

Our 2-weeks tour with Hermosa was an experience of a lifetime for many reasons. Starting from the welcoming, caring and safe tour guide Abou who taught us many (less known) things about Rwanda, its people, culture and nature, the amazing activities and sights of many animals to the nice accommodation and delicious food. It would not have been the same without Abou, the local guides, the porters and so many other people we were able to meet along the way. We can only recommend exploring the country with a local tour operator like Hermosa who fulfilled all our wishes and a knowledgeable guide like Abou who can make a difference. Rwanda will remain in our hearts forever.

Theo Famille   –  
Rwanda RW
Visited: December 2024 Reviewed: Jan 3, 2025

Email Theo Famille  |  35-50 years of age  |  Experience level: first safari

Thank you Hermosa Tour Company
5/5

It was our pleasure traveling with you to Akagera National Park this December our Children enjoyed our safaris in the park park and we saw many animals as planned. We couldn't believe we will see Lions but with Damascene we saw them' cheers guys

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 161
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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