Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 166
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 168 Reviews
Daniela L   –  
Mexico MX
Visited: March 2025 Reviewed: Mar 18, 2025

Email Daniela L  |  20-35 years of age  |  Experience level: first safari

Polite and kind
5/5

Hi i went to akegera national park whit "Hermosa Life" my guide tour (Pacifique) pick me up on point and he was very gentle,that makes me feel comfy traveling alone ,the day at akagera was stunning i can't belive how beautifull it is ! A place you most go ! I don't have any regrets ...thanks "Hermosa life "

Isaie Family   –  
Rwanda RW
Visited: March 2025 Reviewed: Mar 8, 2025

Email Isaie Family  |  35-50 years of age  |  Experience level: 2-5 safaris

Thank you Hermosa Company, you are the Best
5/5

We have contacted this agency in kigali for our Akagera Family trip, well organized , very smooth in communication and Payment methods; Our Guide Claude was very humble spotting animals everywhere in the Park and we have managed to see big 4. highly recommend Hermosa Life Tour for those interested in Visiting Akagera Park. We will call you again guys.

Nancy   –  
United States US
Visited: March 2025 Reviewed: Mar 5, 2025

Email Nancy  |  65+ years of age  |  Experience level: 2-5 safaris

Amazing Rwanda Trip
5/5

Our trip to Rwanda was amazing, mostly due to our incredible guide, Pacific. He was very knowledgeable about every aspect of our trip—the history of Rwanda including the genocide, the specifics about chimpanzees, the sad saga of the gorillas, the nuances of the animals we saw on our safari, etc. Our itinerary was well thought out. We saw the chimpanzees and then the gorillas. The accommodations were excellent. We finished our trip with a safari. We hope to come back with our adult children and will definitely use Hermosa again. They were super responsive during our planning stage and also very flexible. We suggested modifications to our itinerary and they easily accommodated. We could not have been more impressed or pleased with Hermosa. We HIGHLY RECOMMEND THEM!! Definitely ask for our Guide, Pacific.

Wendy   –  
United States US
Visited: January 2025 Reviewed: Mar 2, 2025

Email Wendy  |  50-65 years of age  |  Experience level: 2-5 safaris

Hermosa Life Tours and Travel is Awesome!!
5/5

Hermosa Life Tours and Travel is amazing and they took very good care of 6 of us during our once in a life time trip! You don’t have to look for another company because this is the one! Oreste, Yvonne and her team are incredible. They provided all the information we needed before our 7-day ape trekking adventure. We requested distilled water for my husband allergy and they got it.

Due to our flight cancellation from US to Brussels, 5 of us were rebooked last minute to 3 different flights. Our amazing guide, Pacci/Pacifique went to the airport and picked us up three different times with a big smile even though the last flight arrived at 2 am. Four checked-in suitcases were lost. However, Yvonne and Pacci got out of their way to get our suitcases delivered to our hotel the day before our gorilla trekking so we could hike with their proper hiking gear.

Pacci is a safe, punctual, knowledgeable, reliable and pleasant guide/driver. We felt safe and enjoyed his company very much. He gave us friendly reminders to ensure that we have proper gear. Please ask for him as your guide.

We cannot thank Hermosa enough for their excellent service!

Sarbani   –  
Germany DE
Visited: March 2025 Reviewed: Feb 26, 2025

Email Sarbani  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

I travelled to Rwanda for work but did not want to leave the country without doing a Kigali city tour and visit the famous Volcano National Park - home to the famous mountain gorillas, golden monkeys and the resting place of Dian Fossey. I booked Hermosa travels on short notice and had a wonderful experience throughout. My Guide Nr. Bosco was a wonderful young man, wonderfully informed and well read. All went very well from my Kigali day to travel to the park, guides, hiking etc

John Walmsley   –  
United Kingdom UK
Visited: March 2025 Reviewed: Feb 21, 2025

Email John Walmsley  |  65+ years of age  |  Experience level: over 5 safaris

Another Excellent Trip
5/5

My wife and I went with Hermosa in 2024 when we did the Gorilla Trek and had a fantastic experience with them so when we decided to go again in 2025 there was never any doubt that we would be using Hermosa yet again. Once more they were an absolute delight, a company I have full confidence in which counts for so much when booking a holiday. I was assisted all the way by Yvonne and Oreste, both of them responded instantly to any questions I had and they made sure everything was absolutely perfect. Our driver/guide was Augustin, who went above and beyond to make sure we had a fabulous time. Hermosa are the sort of company who take great pride in their work and who's first thought is to make sure that the customer is completely satisfied. Whether it be communication, service, reliability or the whole holiday, Hermosa make certain that the customer is looked after and has a marvellous time.

Mike   –  
United States US
Visited: March 2025 Reviewed: Feb 21, 2025

Email Mike

Richard was absolutely amazing; very knowledgeable and also very polite and accommodating.
5/5

It was great working with Hermosa. They delivered what they promised.

Anette   –  
Sweden SE
Visited: March 2025 Reviewed: Feb 14, 2025

Email Anette  |  50-65 years of age  |  Experience level: 2-5 safaris

The safari was fantastic!
5/5

The safari was 10/10. The car, the driver and the guide (same person) was fantastic. The accomodation was also very good. The guide was very engaged and had a very good knowledge about the animals and spesific all the birds.

Tanya   –  
United States US
Visited: January 2025 Reviewed: Feb 8, 2025

Email Tanya  |  50-65 years of age  |  Experience level: first safari

Responsive and professional
5/5

Amazing experience from start to finish. The office was very responsive to all of our requests during the planning phase. The trip was completely customized to our interests.

Our guide Abou was amazing. Friendly, knowledgeable, always on time and a great conversationalist.

Mohammed   –  
United Arab Emirates AE
Visited: January 2025 Reviewed: Jan 29, 2025

Email Mohammed  |  20-35 years of age  |  Experience level: first safari

Smooth, clear communication, simplified process to work with them.
5/5

Service and communication was very good before the trips which made you feel at ease that your with a good guiding company. Although your paying a bit more, it’s worth the private ride provided and professional tour guides that ensure you get taken good care off in any activity (we did Gorilla trek and the Akegera Safari) as our guide Richard gave us a lot of info about the country and the animals there.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 166
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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