Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 142
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 144 Reviews
Laura   –  
Finland FI
Visited: January 2024 Reviewed: Feb 1, 2024

Email Laura

The review below is the personal opinion of Laura and not that of SafariBookings.
Nice safari, tour guide was not the best
3/5

You get what you pay: amazing safari with beautiful landscapes! Saw so many beautiful animals, dream come true! I attended alone as a woman and I felt safe the whole time. It was very easy to communicate with them in advance via email.

However, I would maybe choose another tour operator since my guide was not the best. Our car broke down during safari and the guide was not that informative about the situation. He didn't listen my hopes (only thing I asked was that could we be back at the hotel 5 pm, didn't work....). I think for over 400 euros you are supposed to get what you ask. Btw, I asked these beforehand via emai and then they said that 5pm is just fine, just communicate with the guide but that's not how it went...
All in all, there are many tour operators and all of them offer the beautiful scenery and animals so you are gonna get better guide somewhere else. :/

GBG   –  
Dominican Republic DO
Visited: August 2024 Reviewed: Aug 17, 2024

Email GBG  |  50-65 years of age  |  Experience level: first safari

Very professional, serious and willing to accomodate.
4/5

Hermosa travels was excellent from the get go. Due to bank logistics, the date for rwanda gorilla trek filled up, but they accommodated an uganda trip that they dont usually do brcause i asked for it, and even refunded me cash. Everything was great and extremely professional.

Nikki Robertson   –  
United Kingdom UK
Visited: October 2024 Reviewed: Oct 18, 2024

Email Nikki Robertson  |  20-35 years of age  |  Experience level: first safari

Amazing trip with Hermosa Life
5/5

My partner and I booked a 5 day trip with Hermosa Life to visit both Uganda and Rwanda. The whole experience was great right from the start when we were booking the trip. We had many activities we wanted to include (gorilla trekking, golden monkeys, chimpanzees) and Hermosa were fantastic at creating a bespoke itinerary which included everything we wanted. We spent a night in Uganda in the Bwindi Impenetrable Forest, then drove back through Rwanda, taking in Volcanoes National park and Nyungwe National park as well. The accommodation that was booked for us was all great, in good locations with good food as well. We are both vegan and every place we stayed were able to accommodate our diet, and even made some adjustments to make sure we had something suitable for our packed lunches. Our driver (Gordon Gongo) was fantastic, very fun and knowledgeable and was able to answer all of our questions about the countries we were visiting. We would love to come back and when we do, we will use Hermosa Life again.

Ellis   –  
United Kingdom UK
Visited: October 2024 Reviewed: Oct 18, 2024

Email Ellis  |  20-35 years of age  |  Experience level: first safari

Incredible - fantastic itinerary and the whole experience was seemless
5/5

My partner and I did a 5 day Rwanda/Uganda tour with Hermosa Life, capturing Gorillas in Uganda and then Golden Monkey and Chimpanzee in Rwanda. There was a lot of travelling but that was through our choice of itinerary. Our driver (Gordon Monday Gongo) was fantastic; really knowledgable and friendly, he even suggested additional museums to stop at on our final day so it wasn't just a long journey back to Kigali. I couldn't fault the communication from the booking process all the way to being picked up from our hotel in Kigali. The accomodation throughout was really good, the meals weren't included and cost around $70 per day for the two of us which we felt was reasonable as the quality was really high.
Definitely a company (and itinerary) that I would recommend to a friend.

Simone   –  
Australia AU
Visited: October 2024 Reviewed: Oct 15, 2024

Email Simone  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent Service from Hermosa Life Tours and Travel
5/5

Hermosa Life Tours and Travel are outstanding. We had a fabulous five day trip with everything very well organised. Oreste and Eric were excellent to deal with an assisted us with all our questions to make the most of our time in Rwanda. We had a wonderful guy Didi who looked after us superbly for five days and made sure we were comfortable and accommodated. He was always willing to assist and no request was too difficult. We were sad to leave him on the last day. I cannot recommend Hermosa Life Tours and Travel highly enough. Visit Rwanda. It is a remarkable country and the gorillas are so very special.

Raj Regis   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 2, 2024

Email Raj Regis  |  35-50 years of age  |  Experience level: 2-5 safaris

Reliable Travel Agency and Professional Guide
5/5

Thank you Hermosa Company, thank you for our successful trip , we appreciate your professionalism, prices, Guides and Beautiful Safaris Vehicles, we highly recommend your services. Cheers

Andrew   –  
France FR
Visited: September 2024 Reviewed: Sep 30, 2024

Email Andrew  |  50-65 years of age  |  Experience level: 2-5 safaris

Great experience
5/5

Our driver was excellent and then tour organized without a hitch

Sai   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 21, 2024

Email Sai  |  20-35 years of age  |  Experience level: 2-5 safaris

Highly professional!
5/5

An amazing experience with Hermosa Life Tours and Travel!

They are very professional and highly responsive in their communication by email or WhatsApp.

Bosco was the perfect driver guide for my two-day trip to Nyungwe National Park to see wild chimpanzees!

I couldn't recommend this experience enough.

Laura   –  
Lithuania LT
Visited: August 2024 Reviewed: Sep 9, 2024

Email Laura  |  35-50 years of age  |  Experience level: 2-5 safaris

A lifetime experience
5/5

Could definitely say me and my husband had a lifetime experience with Hermosa Life Tours and Travel for 10 days. Should say I am quite demanding and picky on details person but from the first email it was a pleasure to have a deal with Hermosa. All responses were informative, quick, changes adopted to the itinerary without any mistakes, solutions were needed proposed or explanations how to improve it given. The team looked professional. Although I still impatiently waited for our meeting day as sometimes communication through emails goes well but in live the experience disappoints you. Glad that this was not the case. Our driver/guide and actually a friend after all this time spend together in Rwanda Abou turned to be an amazing person. He was very polite, helpful, informative (my husband even made a joke that by leaving Rwanda it seems like we know about the country more than about our homeland), always asking for the feedback about tours, hotels, food, if everything went well. You could definitely start to feel like you visiting a friend in Rwanda who wants to show the best of his country. Moreover I could say it was interesting to have discussions on different topics with him and even learn some things from this man. If knowledge is a treasure of a wise man than Abou is a rich man. Finally, we were also surprised by the country, how clean and safe it is, by some actions taken by government and people that could be an example for the rest of the world. It is not the first country we have been in Africa so I was quite shocked as Rwanda really looks and feels different in a good way. Anyway highly recommend Hermosa Life Tours and Travel and if you want the best of it ask for Abou :).

Wen   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 8, 2024

Email Wen

Responsive, punctual, informative
5/5

The gorilla tour was great. And my driver guide Richard was amazing, he taught me so much about Kigali and was so helpful and attentive. Can't recommend more!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 142
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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