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Unlimited Expeditions: The Soul of Tanzania
- Office In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $400 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AT
Email alexander | 50-65 years of age | Experience level: over 5 safaris
Very well organized - perfect trip
Everything was very professionally handled and the driver was extremely nice. Some minor hickups happened (2 times the driver came late because they told him the wrong time) and one time we drove to the wrong camp otherwise a great experience. So a fair rating woud be 4,5 but because of the driver I made it a 5.
The migration in Serengeti is really special even when you habe been in almost all major parks of Africa before.
US
Email Michael | 20-35 years of age | Experience level: 2-5 safaris
An amazing experience!
We went to Rwanda on a customized, private trip to go gorilla trekking and chimpanzee trekking. The trip itself was amazing - it was a once in a lifetime opportunity to see these animals up close and in their natural habitat and something we'll never forget.
Everything went absolutely perfectly from the moment we landed to the moment we were dropped off at the airport on the way back. Eric A was our tour guide and he did a fantastic job of answering our questions and making sure everything was set logistically - his client service was really, really great and he always went the extra mile for us!
Luis was our trip organizer and he did a great job of helping us plan the itinerary through changing covid protocols, and he was always quick to respond and provide solutions. The hotels were really nice too. Overall, the trip exceeded all expectations, and especially for the price, would recommend it to anyone looking to have an amazing adventure in a beautiful country
Mixed experience with Soul of Tanzania, likely would not use them again.
We booked a lengthy safari through Soul of Tanzania that included gorilla trekking in Rwanda and a 12 day safari through Kenya, Tanzania and back through Kenya. This review will focus on the role of Soul of Tanzania - i.e. planning, communication and execution of the actual logistics of the safari. Accommodations will be reviewed separately (with 1 exception) on their own merits. Every segment had a different operator, which in and of itself was an issue, but ultimately I worked with, and paid, SoT, so feel there is a role of overall accountability with them.
The Good:
Communication, responsiveness and professionalism with Luis throughout the planning process was excellent. Looking back, I think this is the "hook" that people look for. Our assumption was that the execution on the ground would have that same level of professionalism and this was simply not the case, for reasons mentioned below.
All our guides were there upon our arrival point - pick up at the Kigali airport, Nairobi hotel, border transfers between Kenya/Tanzania/Kenya, which was a welcome relief.
The guides were mostly good, with one horrible exception. Our itinerary meant we had 4 different guides. 3 were generally good but 1 in Kenya was very poor. As mentioned on SoT website (and it's true) that guides make the experience. So to have a very poor guide is not acceptable to me. All were good drivers and we always felt safe when in the vehicles. Mugabe in Rwanda was very personable and Shafino in Tanzania was excellent.
When I shared my concern/frustration with guide/vehicle in Kenya, Luis did offer a Land Cruiser and different guide for the second Kenya portion.
The Not So Good:
One of the first transfers arranged through SoT was from our hotel in Nairobi to the airport to fly to Kigali. They no-showed. It meant us hastily having to connect to wifi to WhatsApp SoT on a Saturday morning. The woman who answered sounded half asleep and rather annoyed and I had to coordinate with her and the hotel to have the hotel drive us and be paid by SoT. I was not happy. When I emailed Luis his eventual response was "sounds like it worked out". Yes but it was ME doing the legwork, otherwise I would have been waiting forever, as the driver had not communicated that he was not there.
The hotel for gorilla trekking in Volcanoes National Park - Mountain Gorilla View Lodge - was awful and should not be offered. We had no hot water for 3 days, it was dated and run down. Not the responsibility of SoT, but just should not be an option. In Rwanda the day of the gorilla trek there was no lunch provided on the trek. It was absolutely required, we were hiking in difficult for conditions for most of the day. All 6 others in our group had been provided a packed lunch. Thankfully I sourced some of my own snacks. The Ibyiwacu Cultural Village was listed as optional on our itinerary and we expressed our desire to go. The guide said we'd have to be pay $20/each entry. I questioned this given it was listed in our itinerary. It should have been included. Again Luis was responsive and suggested an alternative, but it shouldn't have happened in the first place.
The guide and vehicle in Kenya for the Lake Nakuru/Masai Mara portion were not good. When he picked us up at the hotel in Nairobi to start the safari there was no welcome, no overview, no introduction - just get in the vehicle and go. Within 3 minutes of leaving, the guide asked for $20, which was an apparent shortfall in the amount paid but had been resolved prior to even leaving with Luis. Very poor first impression. We were surprised that the vehicle was a minivan. I guess this was in the fine print somewhere when we were booking, but it is a very poor vehicle for a safari. I could not see out the side window without slouching down. Imagine being on safari and not being able to look out the window properly... This guide was actually just a driver. He provided almost no information on flora or fauna and did not spot one single animal on his own. We just followed the masses of vehicles or would go to a location based on the radio chatter. At picnic lunch, we mostly set up and packed up ourselves. He was eating before we were and at one point was burping in front of us. It was entirely vulgar. At the end of the first Kenya portion on they way to the Tanzania border, he started asking for the $20 again! I was so frustrated by this point, it resulted in raised voices. For the amount we paid AND that the issue was resolved and documented via email, this was entirely tone deaf. When I provided my feedback to Luis on the guide his response was that the guide would be immediately suspended, but guess who we saw on the first night at second time in Kenya. Just saying what they think the customer wants to hear.
The food. The SoT website really markets their food as a differentiator. It was not. At all. Of the 12 days, we had "hot" lunches twice. And they were cold by the time they were eaten. Trust me, there was absolutely no food envy by any other safari goers. And not ONCE was a table and chairs set up. It was either on a blanket on the ground or at park site concrete picnic tables. Most days were cold lunch boxes like every other person had. In fact when we enquired about hot lunches at some of the accommodations (including the Four Seasons), they said they will not provide them due to food safety issues.
There was too little information provided on the details. With a trip of this magnitude, I would have expected more details than a 1 page summary of the itinerary. There should have been much more information provided prior to departure on what to expect, how to prepare, etc. We had to source all of this entirely on our own. As previously mentioned, when we started the safari in Nairobi, there was ZERO information provided, just get in and go. I had to ask if he was going to be our guide or is he a driver, etc. The accommodations provide varying inclusions in terms of beverages with meals. Some offer full open bar, some offer beer and wine, some you even have to pay for water. There should have been a short summary provided on each place and what to expect, inclusions/exclusions, etc. We learned we had to ask about this at each check in. Other travelers had professional looking folders full of information provided by their tour operators, luggage tags, etc. We were not provided with one single item.
Soul of Tanzania appears to be a marketing name only. The providers (even in Tanzania) were not SoT. They seem to just be an organizer who then contracts to guides, vehicles, etc. In Tanzania alone, the guide and vehicle was actually branded Exclusive Africa Safaris and another vehicle was branded Gosheni Safaris. This seems to result in an overall lack of cohesion and accountability.
Drive times were understated by up to 50%. This became a running joke, and not in a good way. 4 hour drives as stated in the itinerary would become 6 or 7 hour ordeals. There needs to be transparency and honesty in drive times based on the (very poor at times) road conditions.
For us the animals and some the accommodations we chose made the trip. Would I do a safari again? Absolutely! Would I choose Soul of Tanzania again? The answer is, unfortunately no.
DE
Email Pél Barbar | 20-35 years of age | Experience level: first safari
Best Trip ever with the best Guide Cleopa
Dear Soul of Tanzania team,
first of all we would like to thank you for the entire planning and smooth execution. Everything went smoothly, communication, requests and payment processing. Now to our safari tour and our tour guide Cleopa. Cleopa was by far the best guide we could imagine, he did everything to fulfill our wishes and expectations. He wasn't just a guide, he became a friend. His warm and gracious manner made our safari truly unique. He explained everything to us down to the smallest detail and put a lot of effort into it. The trips to the respective places were very amusing and we had a lot of fun. Thanks to him and his efforts we have all seen the Big 5 of Africa, we are infinitely grateful and fly back with a wonderful memory and experience. Tanzania and the safari has conquered our hearts, we thank you, Cleopa and of course Mama Africa for this unforgettable experience. If we come back or our friends come, we will definitely recommend you and Cleopa. A 10/10 from us!
With eternal gratitude and love,
Pél and Mohammad from Bonn, Germany
PT
Email Juliana | 20-35 years of age | Experience level: first safari
Very well organized Safari
It was an incredible 3 days, full of unforgettable experiences. We loved our 2 hotels (melia serengeti and lions paw), the jeep was spacious for the 3 of us, with enough water, and the friendly driver, knowledgeable about the terrain, was keen to show us the animals and was quick to drive.
PT
Email Margarida | 50-65 years of age | Experience level: first safari
The perfect safari –tour guide Cleopa
Our safari was perfect due to flawless organization of Soul of Tanzania and their guide Cleopa.
Cleopa was simply the best guide we could ever imagine, with his perfect communication in English, sympathy, kindness and education, vehicle immaculately cleaned every morning, careful and conscious driving, deep knowledge of animal life and local geography.
He did everything to fulfill our wishes and expectations and planned everything so well, that we’ve seen everything we’ve dreamed about – yes, and the Big 5, too
PT
Email Rute | 20-35 years of age | Experience level: first safari
Very good experience!
An amazing tour in Tanzania! We loved the experience,
We travelled for our honeymoon, and it was an incredible 4 days of safari. The guide (Simon) was very nice and helpful.
We visited Ngorongoro Crater (1 night) and Serengeti (2 nights). It was possible to see a lot of animals, in Ngorongoro we didn't expect to see a lot of animals but surprisingly for us we saw many up close. Serengeti was also great but a bit different from the crater, since it is so big, we saw more animals but more widespread.
The organization was fantastic, José helped us a lot with the itinerary before we booked with SoT. In the night that we stayed in Arusha (before the safari) José informed us that it had occurred an overbooking for our hotel for the next night, but when he informed us, he already had a solution, and everything worked out for the best and the hotel was incredible!
Thank you for everything!
We recommend a lot SoT
PL
Email Agnieszka | 20-35 years of age | Experience level: first safari
Lovely experience that we will memorize forever
We did safari trip in Serengeti and Ngorogoro for three days and we wish it would last longer. It was like a dream come true. We had the company chosen by a home travelling company but we couldn't chosen better. Our guide Eddie was a real Rafiki to us ;) Not only he has a great knowledge about the animals, but also he offered us local snacks and made a beautiful honeymoons' photos! :) It was like a lifetime experience with indivual approach for us. We can strongly recommend Eddie as a best safari guide you can imagine!
Email Dawn | 50-65 years of age | Experience level: over 5 safaris
Very helpful in providing us with a unique experience.
My Husband and I enjoyed our private tailor made safari immensely. Everything from booking with Marta to the safari with our tour guide Habibu was fantastic and we didn't have to worry about anything. Habibu took great care of us every step of the way, and we thoroughly enjoyed his company and unique sense of humor. You will not regret booking with Soul of Tanzania.
NL
Email Minne | 20-35 years of age | Experience level: first safari
Amazing experience, big recommendation
The safari was an exceptionally incredible experience! From the beginning to the end, we enjoyed it. Our tour guide was amazing, very knowledgeable, welcoming, and took our wishes into account. The lodging was great, especially the tented camp, hearing many wild animals while sleeping and seeing footprints as proof of their visit around the tent in the morning, and the Rhino Lodge, for its beautiful location and the fact that we had elephants visit us while the sun was setting.
The communications on pick-up, lodging, costs, etc were all very clear. The lunches were great, with the first day having a warm lunch and the other days having a quintessential 'boxed' lunch. The dinners were all buffet-style, but with plenty of options (incl. vegetarian).
We want to pay some special attention to our guide, Wilson. He was a vital part of making our safari the success that it was. He shared a lot of his knowledge on the nature and wild animals.
It's been worth the money and we would do it again in a heartbeat.