Memorable Safari trips in Uganda and East Africa
Love Uganda Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2012)
- Member Of:
- AUTO, TUGATA, UTA & ATO
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $315 per person per day (USD, excl. int'l flights)
Reviews
US
Email Andrew | 35-50 years of age | Experience level: first safari
Worst experience ever
We had the most horrible and scary 2 days of our lives with this company. First day was the car accident and it went into a full on death-spiral from there. I don’t even want to rehash the 24 hour period in between the car accident the first day and being broken down on the side of the road on the return trip, so for the sake of brevity I’ll start at the vehicle breakdown on January 28th, 2019. We were on the side of the road for 8 hours, in the region where CANNIBALS are known to abduct, kill and eat stranded people. WE HEARD THEM IN THE WOODS BEHIND THE TREE LINE JUST FEET AWAY FROM US! We were in SO MUCH DANGER. 6 tourists had be taken and eaten just a few months prior, we learned the next day. We had to call one of our own people to come get us from Kampala (2.5 hour drive each way for him), if we would have waited for a representative from Love Uganda to arrive, it would have been after 2am! The biggest issue we have at this point is that Love Uganda agreed to refund us 40% of the Safari cost, and we wrote up a contract and both parties signed that by March 1st the funds would be transferred into our account. We gave them 4 WEEKS to get us the refund. 4 weeks came and went, and I emailed them that their deadline had passed. I was told that the owner was out of the country until the end of the month (weeks from then) and that nothing could be done. Here it is April 1st and there has STILL been no contact from them and no refund. I had not intended to write this review because even though our trip was HORRIFIC AND TRAUMATIC, we just wanted the partial refund and to return to our lives. But after everything that happened, and NOW after them not honoring their agreement and ignoring the contract that they signed AND not communicating, I feel it is my duty to warn others. They talk a professional game, but they do not honor their financial agreements, and that is NOT PROFESSIONAL.