Our Guide meets some of our clients
Mushra Travel Agency
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $35 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Renee | 20-35 years of age | Experience level: first safari
Easy, cheap and organised
Really can't fault my experience with Mushra. Cheap and affordable way to see the gorillas, and experience Uganda
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Email Fran | 65+ years of age | Experience level: 2-5 safaris
A positive Review with Reservation
My original planned trip was a 12 day tour (as seen on the website) with a maximum of 6 people. I planned a second 3 day tour at the end after some volunteer work to visit the Mountain Gorillas a 2nd time. I ended up with a 9 day tour and then a 4 day tour. Due to illness of others who were supposed to be part of my group, I was on the tour alone at NO extra expense. I had initially asked what would happen if there weren't others signed up for my tour and been told there would be no additional charge and that the trip would still go. The positive pieces include my guide, Wyclef, who guided me on both tours and was knowledgeable, funny, and an excellent driver. The time spent in the National Parks was excellent and I saw all the animals I had hoped for. My reservation in recommending Mushra Travel Agency is in the communication with Michael. Before leaving the U.S., I tried for 2 weeks to get in touch with Michael by whatsapp and by phone. I had no response until the day before I left. At that point I had become quite anxious. The itinerary online and what was given to me on arrival was different and if I hadn't pointed out the change from 10 days to 9 days (which meant one of the parks had been excluded), it would not have been mentioned. (No idea what happened to the 12 day or even the 11 day that was listed online and that I thought I was to be on) That park was added to my 2nd tour at no additional charge. During the trip I attempted to communicate with Michael about changes and payments several times and went days without a response. The price is great for the Mushra trips, the guides are great......Michael's communication needs to greatly improve before I recommend Mushra Travel Agency,.
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Email Yolanda | 20-35 years of age | Experience level: first safari
Saw everything I wanted to see
I just went on a 7 day tour and absolutely loved Uganda and I saw everything I wanted to see during my tour. My only issues were the lack of communication, responses were very slow at times which made it difficult when I’m in another country trying to organize the rest of my travels. I had signed up for a group tour being a solo female traveler, I was told I would join in on a group that was already happening when I got there so it was important I got there on a scheduled date. I kept asking Michael for the copy of the itinerary for the day by day schedule since mine was modified but I never received it. When I landed the ladies who picked me up were very nice but they told me I was signed up for an individual tour and the printed itinerary they handed me was not the places I wanted. I sent Michael a message and he assured me it was a group tour and I would meet them at Murchison falls and he said the ladies confused the itinerary and gave me someone else’s. The ladies told me to be ready at 10:30am the next day to start the tour, Michael had sent me a few messages right before I went to bed and apparently I somehow missed the one that said meet at 8:30 the next morning, so the next day Michael told me they were waiting for me since 8am. I had just landed the night before after a 27 hour flight, had he sent me the itinerary I asked for several times for scheduling and times there wouldn’t have been any issues on timing. After days of riding solo in the car with I asked Michael what happened to the group, He said they changed flights or something and explained the tour must have continued which I agree 100% but I was never told and just left to wonder my driver didn’t tell me anything either. He did upgrade my rooms which I did appreciate, the lodges were all very nice. On my last day on the way back to kampala I was asked to pay for my lunch although it was noted on my itinerary so I thought it was included. I hope that with better communication I can do another tour with them in the future because they were all prompt when I got there and my driver was always on schedule and very knowledgeable
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Email Rick | 50-65 years of age | Experience level: over 5 safaris
Very responsive and helpful
I had a last minute trip to organize over the weekend. Michael was quick to respond to my inquiry and organize a trip to Kibale and permits all in a short time, with good communication on email and WhatsApp and personal attention to making sure everything was organized.
PT
Email Custodio | 50-65 years of age | Experience level: 2-5 safaris
All good.
It was perfect. Everything happened according to what had agree. The price was the best i found.
DE
Email Rebecca | 20-35 years of age | Experience level: 2-5 safaris
Wonderful Safari experience
Absolutely wonderful trip! The tour was from beginning to end very well organized. The company always replied very fast and the informations were reliable. We saw a lot of the country and could enjoy the wildlife. Two unforgettable moments were meeting a rhino while trekking in Ziwa Rhino Sanctuary and spending time with the chimps in Kigale. They are really worth the visit.
In compare the trip was quite cheap but the accommodations were all very fine with really nice food. Best price- performance ratio.
Our guide, Jonan, was extremely friendly and funny, we head a really good time. He was always there for explanations and made everything possible. No wish was unfulfilled.
Thanks again for such a good time!
Email SDS | 50-65 years of age | Experience level: over 5 safaris
Wonderful itinerary for family of 4 to do the gorilla trek and QEP safari in Uganda
Had a number of conversations with the owner Michael during planning stage and after. Very helpful and provided useful voice of experience. Making a bank transfer in USD to a company in Uganda was slightly unusual as my preference is to pay by credit card for added protection, but it was totally fine and we had our 4 gorilla permits for the day requested, did chimp trekking, boat trip and safari in QEP. A truly wonderful and amazing trip.
We were met by both Ben and Michael at Kigali airport and dropped off by Ben at Kigali Airport. Hotels were as notified by Michael and excursions as agreed and planned. Ben is a great guide. Michael kindly came along from Kampala and stayed 2 days. Michael helped me get a good rate to convert my GBP to USD for local spending. The highlight has to be the gorilla trek. It was not easy, approx 2.5 hours to the family through thick undulating jungle. But the 1 hour with the gorilla family made the money and energy all worth it. An amazing experience to see an endangered species in their natural surroundings from only 2-3 metres distance. It was exhilarating but not dangerous.
Not everything was perfect. Some Hotel service can be more hit and miss than in the West. Estimating road journey timings will be approximations as weather, border control busyness and night time can all have impact. Bwindi forest is reached by a single lane winding road up a mountain, but absolutely necessary if you want to see mountain gorillas!
I made my own itinerary of key items to cover during the trip, received a competitive quote from Michael and crucially had my 4 gorilla trekking permits confirmed before I had paid any money. This was done some months in advance. I would have no hestitation to say Michael of Mushra will do his best to deliver a great Africa holiday experience.
DE
Email Karolin | 35-50 years of age | Experience level: 2-5 safaris
Unforgettable, simply excellent !
Communication before the trip was professional, easy and fast, even special requests were accommodated due to Mushra's great flexibility.
I chose the 7 day Gorilla Trekking and Wildlife Viewing Safari, the tour exceeded my expectations. My guide, Martin, made this a very memorable experience with his in depth knowledge of Ugandan culture and wildlife as well as his good humour. The accommodation and food choices throughout the tour were excellent providing unbeatable value for money !
If you are looking for an authentic and unforgettable tour of Uganda, Mushra is the team to go with !
Awesome - Exceeded my expectations. Great tour guides. Very Efficient Planning.
The tour was amazing. Well organised. They even sent Sandra from Kampala to meet me at the airport in Kigali.
Could not have wished for a better tour. Everything went to plan and Michael (the boss) was always checking up to see that everything was in order. Had 2 great guides - Martin and Abel - thank you all for such a great adventure in Uganda & Rwanda.
Email Joanne Christine Mccandlish | 20-35 years of age | Experience level: 2-5 safaris
Vest experience of my life!
As a solo traveler it took me some time with weeks of in depth research to find a reputable tour guide. I couldn't have been happier with choosing mushra travel. From the start of my tour throughout my guide Patrick was cheerful, pleasant, funny, knowledgable and above all sincerely passionate about wildlife and his country. I chose to do the 4 day gorilla trek in bwindi forest and had the most amazing experience throughout my time at the camp and getting close enough that I had a gorilla touch my knee! I've left a big piece if my heart in Uganda and will return soon! I would recommend anyone considering mushra to go ahead and book! You will have the most amazing experience! I cannot fault anything! I found it to be the best value for money.
