Across The Wild Tours & Safaris top Guide
Across The Wild Tours & Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2015)
- Member Of:
- ASTA, KATO, AMREF, Eco Tourism & TRA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
Reviews
SA
Email Nur Abdi | 35-50 years of age | Experience level: 2-5 safaris
Not good transportation (4x4 land cruiser) very old and not safe for children
The tour operator advertised the service as VIP. We had a unpleasant experience with the transportation service. We had selected the VIP service because of the transport as we have young children. The car provided was 4x4 land cruiser but had mechanical issues. At many instances the driver had issue with the gearbox.
AE
Email Majid | 35-50 years of age | Experience level: first safari
Good company, nice staff but was misled about the vehicle
Prompt response to quotation request we posted in katokenya.org (which is the union of accredited tour companies in Kenya) which propagate your quotaion request to all accredited safari tour organizers in Kenya.
Always replies are prompt to further enquiries about the offer by Ms/Mrs Fina with flexibility to adjust program and cost.
Airport reception, tour punctuality and game drive experiences are excellent with driver Steve. Steve has excellent and customer-care personality. We are very thankful to him.
Hotels and all arrangements are as promised except for the vehicle, which really made a difference and was the most obvious disappointment.
I was clear to specify to Fina I wanted 4 x 4 land cruiser which turned out based on our experience there that 98%-99% of tour companies provide to their clients who asked and paid for (category 4x4 land cruiser). On top of that nearly 85% of land cruisers used by other companies are new or almost new. We received photo confirmation of the vehicle type to be 4x4 landcruiser while when we arrived there we were surprised they actually provided 4x4 very old landrover with very old non-comfortable interiors and hard seats. This reduced much the comfort of the lengthy roads (4-5 hours) between national parks that we stayed in and also the comfort during game drives.
There was absolutely no communication from acrossthewild tour company that the vehicle provided will not be land cruiser but old land rover instead. This in my opinion is misleading in that part of arrangement, they might also depended on the fact that the first trip was from Nairobi Airport to Amboseli, so there was no chance for us to ask or argue about the vehicle type otherwise we would ruin the next day in Amboseli. That's what happened actually so we just proceeded and withstood the vehicle for the rest of the 7 days. Just to give you an idea of the matter, our ancient land rover was the ONLY land rover we saw in 7 days of game drives among the tens of land cruisers provided by other companies and we came across them.
Even when we later mentioned the point lightly to them, the excuse was that we reserved the package late !!!!!! firstly, even with that excuse they should have informed us in advance by email and left the decision to us to go with that odd vehicle or not instead of sending different photo. Secondly, until the end before we selected them other companies were offering us very close or even one of them lower price with confirmed new 4x4 land cruiser option, so that was wasted opportunity for us because of their lack of transparency and misleading.
Other than the vehicle issue, we have no problems or conservations on this company. Just try to make it clear to them that if the vehicle is not as agreed, you would not pay the balance 70% upon arrival.