Dallago Safari Tour guides
Dallago Tours Kenya Tanzania
- Located In:
- Size:
- 10-20 employees (Founded in 1990)
- Member Of:
- SATOA, ASTA & KATO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $140 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
CZ
Email Vlastimil | 50-65 years of age | Experience level: over 5 safaris
Unreliable and Unprofessional – I recommend you avoid Dallago Tours for Trips in Kenya or Tanzania
I had high hopes for my trip to East Kenya, covering Amboseli and Diani Beach, but Dallago Tours managed to turn what should have been a photography trip into an extremely frustrating and expensive experience.
The root of the problem was their employee, Jacob, who demonstrated an appalling lack of professionalism from day one. While I initially chose to overlook his dismissive attitude, it quickly became clear that he was not client-oriented in the slightest. Instead, Jacob acted arrogantly, as if he knew better than his guests, completely disregarding my requests and preferences.
The most upsetting incident occurred when I requested an early departure for a game drive to maximize photography opportunities in the best morning light. Jacob outright refused, insisting we leave no earlier than 7 AM, dismissively claiming that he knew best when to go. Later that evening, I followed up with a polite message, reiterating my request to start early, but it was completely ignored. The next morning, I was left waiting at reception from 5:30 AM, while Jacob casually appeared at breakfast at 7:30 AM. In the end, I had to make alternative arrangements on my own with a local Maasai guide who provided a proper open vehicle for photography—an additional cost that I had to cover myself.
In fact, I ended up paying nearly $3,500 USD for just two nights in Amboseli because I was forced to cancel the remainder of my trip, including my stay in Diani Beach, and fly home to Europe early. This was an incredibly disappointing outcome for a safari I had carefully planned and fully paid for in advance. Despite my attempts to resolve the situation professionally, Dallago Tours failed to provide an acceptable solution or compensation.
In short, Dallago Tours is completely unreliable. Their lack of professionalism, combined with the disrespectful and dismissive behavior of their staff, ruined what was supposed to be an unforgettable experience. If you value your time, money, and peace of mind, I strongly recommend booking with a different tour operator.
Reply from Dallago Tours Kenya Tanzania
Posted on Mar 17, 2025Dear Vlastimil,
We are disappointed to see your misleading review. You were provided with all services as per your booked itinerary, including a dedicated guide and a fully equipped safari vehicle suitable for photography. However, despite this, you chose to make several unnecessary additional expenses and are now unfairly trying to demand a refund by leaving a negative review.Here’s a breakdown of the extra costs you incurred voluntarily:
1. Airport transfer—$60: You booked your own transport instead of using the one we had arranged.
2. Hiring an external Maasai guide—$150: Even though you had a professional guide, you chose to hire another one at your own expense.
3. Photography vehicle - $200: The vehicle we provided was fully equipped for photography, yet you decided to hire a different one on your own.
4. Flight change & early return - $180: You personally decided to cancel your remaining trip and fly back early.
Despite these personal choices, you are now attempting to pressure us into a refund by posting misleading information. This is both unethical and unacceptable.
To clarify further, we have photographic proof of the guide and vehicle that were provided to you. If needed, we will share this publicly to ensure transparency, and we'll share here the evidence of your threat tactics to steal money.
We welcome genuine feedback, but we cannot accept false claims and financial manipulation. You have incurred additional costs on your own initiative, which are not covered by our policy. We are committed to the satisfaction and transparent service of our other customers.
Best regards,
Dallago Tours Customer Service Team.