Reviews
US
Email Lisa | 35-50 years of age | Experience level: first safari
Bait and Switch!
I booked the luxury 4 day safari to Amboseli and Tsavo. I selected specific accommodations and chose this company because they told me we could do an add on to include a trip to Mara Mara for a hot air ballon ride. A week before the trip they contacted me and said they could not take us to Mara Mara. When we arrived the safari vehicle was old and rusty. It was not a Toyota 4x 4 as advertised. On the way to the first hotel I noticed we were going in a different direction than the accommodations I specifically chose. The safari tour booked us in a standard level accommodation. I insisted on the tented cabins we booked as this was a once in a lifetime trip. The tour operator told us it was sold out. The driver took us there and there were plenty of rooms available. The third night the same bait and switch occurred. I had to book a hotel separately and paid out of pocket to stay in one of the hotels that was promised. The safari company has not refunded me and I had to dispute the charge with my credit card company.