Reviews
NL
Email ray&rose | 20-35 years of age | Experience level: 2-5 safaris
Don't book your Safari in Tanzania at this company, they failed completely!
We booked a safari by Vimics Group (part of Wellplanned Safaris) in Arusha, Tanzania. We found them on this website. We like to place a negative feedback about their company. Hopefully you will remove them from your website so other people won't have the same bad experience. The organasation failed completely. They put us together with two different groups, so the car was filled with 8 people, when they promised 5 instead. The hotels and accomodations where in 3 different places, so we spent each night driving to 3 different hotels. This took us about 3 hours each night because they where not close to each other. The same problem started in the morning when we had to pick up everybody. Because of this we started our safari at 9:30 each day instead of 6 am. like they promised us.
Also we booked a 6 day safari trip and the only planned 5, so they last day they had us wait for 2 hours, and finally a taxi picked us up to do a safari ( in a taxi !?) when we roads required a 4x4 car. We had to wait at least an hour for every gate because the paperwork was not in order. Other safari cars only waited about 2 minutes at the gate so this was not normal. Finally we made a complaint to Victor ( owner of Vimics Group). He promised us to refund $100 dollars. We still haven't received this money. Every promise they made didn't happen so I don't think they deserve to be on this website. I hope we can save others a bad experience.