Encompass Africa
- Located In:
-
Australia
- Size:
- 5-10 employees (Founded in 2009)
- Member Of:
- ATTA, CATO & ATAS
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $229 to $1,962 per person per day (USD, excl. int'l flights)
Reviews
NZ
Email Nancy and Hugh | 65+ years of age | Experience level: first safari
Five stars on most aspects
We chose Encompass to plan our African holiday because it was so highly recommended to us by a couple we met on another trip. We mentioned this on our first contact with Encompass. Unfortunately, they assumed that we wanted the same type of trip as our friends, when in fact we didn't even discuss the trip with the couple at all. The outcome was that we had a month in Africa that was about 2/3 of what we wanted, and 1/3 what we didn't.
We saw some amazing things, stayed at some great places, and had wonderful guides. Most everything went like clockwork. That all deserves 5 stars for the Encompass team, including their attention to my husband's health issues the night before we were to depart for Africa.
So why not 5 stars? We arrived home exhausted, having completed around 25 game drives (and having sat out about 8). We spent 16 nights in total at 5 camps, travelling mostly by safari vehicle between them . We were envious of those who were moving on to other activities and countries for non-safari adventures. Of the 30 nights in Africa, 16 were in camps, 6 were in transit, and one was a day of rest.
When we arrived home, we would have given Encompass 3 stars on this review, but instead we contacted them with our feedback. We have added one star because of the team's sincere response to and disappointment with what we expressed to them. They immediately gathered all the information we gave them along with that from the entire planning process, discussed it, and decided there were some mistakes made. We believe that they learned something from this experience, and that means a lot to us. Although everyone else gave them 5 stars, perhaps now some other couple in the future will not have the problems we experienced and they'll never get below a 5 again.
With over a month having passed since our return, we now look on our African experience in a positive light, enjoying and sharing our photos, talking about the great experiences we did have, and being very pleased with the response from the Encompass team.
We have no hesitation in recommending them to others, with the recommendation that you research Africa yourselves, read review of the places they suggest you stay, have a good understanding of what 3 days in a camp means and how many of these days you are prepared to sign up for, and finding out about all the other activities and adventures there are in Africa.