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Neville   –  
Australia AU
Visited: November 2015 Reviewed: Jan 11, 2016

Email Neville  |  50-65 years of age  |  Experience level: over 5 safaris

For organising an African safari from Australia there's no one better than African Encounter.
5/5

I've just returned from a most enjoyable and exciting safari in Africa, this time in Kenya. African Encounter organised every detail from arrival/ departure in Nairobi, including transfers, safari operator, accommodation etc. I'm a keen photographer and have used African Encounter six times in the past ten years to book safaris with a few colleagues in various parts of Africa and there has never been a hitch. They are capable African safari specialists with unbeatable knowledge and experience. They know their African connections well. It took only a few weeks to organise and complete the booking, and every detail was taken care of by Elaine and Patrick at African Encounter. I would not use an ordinary travel agent for a safrai, most have little knowledge of Africa.
Communication during the booking process was always prompt and friendly. I was given plenty of good advice, ideas and appropriate suggestions... this was important for getting the best for the recent trip, especially with my limited knowledge of Kenya.
The Safari in Kenya was fantastic, the safari operators (African Horizons) were the best and went out of their way for us. They knew where to find the wildlife, and we saw plenty. Accommodation, food, lodges etc were great, and were just what we wanted.
Whether you're a first timer looking for an African adventure, or going back to Africa again for another, I would highly recommend African Encounter.

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Mandy archer   –  
Australia AU
Visited: August 2015 Reviewed: Jan 12, 2016

Email Mandy archer  |  50-65 years of age  |  Experience level: first safari

Customer service excellence; fantastic recommendations; no hiccups; awesome trip
5/5

I used African Encounter based on a recommendation and am so glad I did. They took away all the headaches and their first hand knowledge of where to go and stay based on the time we had were all spot on. They suggested a meet and greet at joberg airport which was great to get us through immigration and customs; then the option to fly or drive to the safari parks was also fantastic. Their communication exceeded all expectations - quick replies to email queries and nothing was too much trouble. Very professional itinerary and the price was extremely competitive. Then the trip: We loved every minute of our 10 day safari at 4 different lodges. Our transfers were always there on time and very professional and each lodge was unique and had its own highlights. It was my dream to go to south africa and i couldn't have done it without African Encounters. I am hard to please but in this case i couldn't fault anything and would highly recommend this company. Upon our return was a followup Email asking for feedback☺ - just brilliant.

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