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Mandy archer   –  
Australia AU
Visited: August 2015 Reviewed: Jan 12, 2016

Email Mandy archer  |  50-65 years of age  |  Experience level: first safari

Customer service excellence; fantastic recommendations; no hiccups; awesome trip
5/5

I used African Encounter based on a recommendation and am so glad I did. They took away all the headaches and their first hand knowledge of where to go and stay based on the time we had were all spot on. They suggested a meet and greet at joberg airport which was great to get us through immigration and customs; then the option to fly or drive to the safari parks was also fantastic. Their communication exceeded all expectations - quick replies to email queries and nothing was too much trouble. Very professional itinerary and the price was extremely competitive. Then the trip: We loved every minute of our 10 day safari at 4 different lodges. Our transfers were always there on time and very professional and each lodge was unique and had its own highlights. It was my dream to go to south africa and i couldn't have done it without African Encounters. I am hard to please but in this case i couldn't fault anything and would highly recommend this company. Upon our return was a followup Email asking for feedback☺ - just brilliant.

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Caroline Visited: December 2013 Reviewed: Feb 28, 2014

Victoria Falls and Botswana Safari
5/5

We reached out to African Encounters for a last-minute booking to Victoria Falls and Botswana for safari. We had only a certain amount of days and African Encounters was able to schedule a trip for us that met both our time and our budget. It was a burden off of our shoulders! We were totally taken care of and guided as we moved from camp to camp. Someone always met us at the airport and ushered us through. We felt safe and were just able to have a good time in the beautiful surroundings of Zimbabwe and Botswana. We were booked at some incredible camps and lodges and it felt very much like home to us (although we were far away from home!). We will definitely recommend African Encounters to our friends.

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Average User Rating
5.0/5
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