African Excursions

Don´t go!

We have a complete complaint to make about our stay at the African Excursions Guesthouse in Khwai last week. The exorbitant price there is unfortunately in no relation to the services offered.

I understand that for the location at the Moremi Game Reserve they charge a little more than usual; However, the price in the category of a 5-star hotel raises significantly different expectations than it appears in reality.

The website is also very well done, but also pretends more than it really is.

Concretely: - The breakfast lacks everything. Something is often forgotten (milk, yoghurt, fruit, toast...). There was no real coffee (only decaffeinated). - The tables are no longer covered in the evening, in the morning if you come a little earlier, the dirt from the previous evening is still there.
- The staff make little effort. For example, the campfire that was verbosely announced by the manager was not lit once. Often the various employees just stand there behind the counter and don't bother with the obvious activities that need to be done. Sometimes one has the impression that they make fun of the guests or laugh at them (perhaps because they allow themselves to be "ripped off").
- Appointments at mealtimes are hardly possible, you have to ask again and again and are then put off; usually you have to come spontaneously and hope that something will happen.
- The manager is extremely rude and unresponsive. He watches television and reacts to being spoken to with rejection. He does not organize the booked all-day tour Khwai/Moremi.
- The full-day tour does not take place despite pre-booking. According to the website and reservation, this should cost 1200 pula. The designation "Khwai/Moremi" on the website suggests that you are driving into the game reserve. Instead, there is only a half-day tour and a night tour. Both do NOT go into the game reserve, for which you ultimately came here and are willing to pay a lot. Both cost 1700 PULA EACH, so significantly more than agreed. The latter lasted about 1 hour, for 60 euros per person, completely overpriced. - The huts are insufficiently equipped. For example, the faucet is not fully assembled, the curtains are crooked and are difficult to move etc. - All in all, a standard that was not found in any other lodge in Botswana that we were able to experience in 4 weeks. We were also treated in a friendly, helpful manner almost everywhere in 4 weeks; unfortunately not at all here.

In this way, the offer appears indecent and dishonorable. It really should be reconsidered and improved.