Hello from the Timbuktu team in Cape Town!
Timbuktu
- Located In:
- Size:
- 10-20 employees (Founded in 2014)
- Member Of:
- ATTA & SATSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $500 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
We are not happy with the service given by this operator
TIMBUKTU booked me on an $18,000USD/person trip to Asia. it has been a NIGHTMARE for us and they couldn't care less.
I caught them up-charging 125% on a flight change fee.
I extended a night at a lovely Rosewood in Luang Prabang and was given 25% off ( because I had been here 4 days). They kept the 25%.
I pre-paid for expedited service with baggage and Visas. The Visas were to come before my departure. only one came.
Then they said that was "normal" and we wouldn't waste any time doing it the airport.
Then in Luang Prabang --after 6 days--i am still waiting for my Visa. No Visa is illegal, but they ignore me entirely.
They booked a connecting flight in such a cheap way that I have to fly 6.5 hours to get somewhere you can fly to on any other palne for 4 hours. The flight they insist I use is 6.5 hours and you have to go all the way back to Bangkok and then CHANGE PLANES, MOVE YOUR OWN LUGGAGE, etc. that'd be one thing on a "shoestring" trip, but this is a 5-star $18K/person trip.
They took us to closed museums. They consistently gave us false information. By today I no longer know what's true and what isn't true. But if I bet that what they are telling me is false, that turns out to be the right bet.
HORRID!
CZ
Email Monika | 35-50 years of age | Experience level: over 5 safaris
My operator Jonty Medcalf arranged and resolved everything very professionaly to my satisfaction.
I can highly recommend Timbuktu, I was safisfied with the service, they met my requirements completely, fast communication, immediate answers.
Email Peter | 65+ years of age | Experience level: 2-5 safaris
Timbuktu were always helpful and knowledgable, and delivered what they promised.
Timbuktu were always on hand to give advice. They had selected excellent lodges and other accommodation for the holiday.
Everything went extremely smoothly, and I would have no hesitation in recommending the company to others, as I have complete confidence in Timbuktu.
Email Kate | 50-65 years of age | Experience level: 2-5 safaris
Wonderful tour of previously unexplored areas
This was not our first trip to South Africa and Timbuktu listened to our initial ideas and were able to make suggestions that we were happy to accept. Visiting four different centres , all the arrangements went smoothly and achieved a perfect balance of relaxation and adventure. We cannot fault Timbuktu,thank you for everything and we will be back!
Best African Honeymoon Organiser Ever (if Carlsberg made safari tour operators...)
Timbuktu excelled at everything. We spent a year planning our honeymoon in South Africa with Johnny from Timbuktu, who went out of his way to make sure the trip was prefect for us, within budget, with lots of variety at a relaxed pace. He even managed to organise a bespoke 'off menu' three day private horse riding trek into Lesotho which absolutely blew us away.
While in South Africa, Johnny and his team made sure to phone ahead to ensure everything was sorted and was ready to help us with any issue we might have, like where do we have dinner with our friends on New Years Eve? Not strictly part of our trip with Timbuktu, but Johnny did an excellent job anyway - and the restaurant was top class.
Our Safari was amazing, and Johnny made sure that we (who knew nothing about Safari) had enough time and budget to stay at Phinda, one of the top game reserves in the country. It did not fail to disappoint. We were so lucky to have Timbuktu over any other tour operator, and would recommend Johnny and his team to anyone wanting to organise a hassle free African adventure. Five stars.
Email Pandora | 20-35 years of age | Experience level: over 5 safaris
Exceptional. Team are so professional and cater to you needs in every way
Communication was fantastic, trip was incredible much better than I expected as it was great value for money
We found some of the best places we have ever been to and will go back annually as we love it so much! Johnny Prince and his team are so professional and are always there for you throughout your stay!
A truely fantastic trip - we will be back for more!
The team at Timbuktu thought of everything and more. The trip itself was excellent and the advice and recommendation given was spot on - Accommodation, quality of safari and general level service excellent. All in all we felt it was good value for money and we are now planning our next trip in 2018!
Email Ally | 20-35 years of age | Experience level: 2-5 safaris
All-round fantastic experience of South Africa
Timbuktu organised an ideal two week holiday for us. We did Safari, wine region and Cape Town. They listened to what we wanted and tailor made the perfect holiday for us. We felt it was incredibly good value and could not have been happier. We want to go back!
Email Zoe | 20-35 years of age | Experience level: 2-5 safaris
Once in a lifetime, incredible adventure!
The Timbuktu team are friendly, responsive and highly-knowledgeable. I love the look and feel of the online platform and enjoyed having control over the planning of our trip, safe in the knowledge that I had the experts for support. The trip itself was sensational, an absolutely unparalleled experience during which we were well looked after at every step. It will be hard to ever do a trip that incredible again!
Five star - Everything in hand!
Would highly recommend Timbuktu to anyone looking to have an unforgettable trip! They make the whole process of booking relaxing and from the minute you take off the service is five star. I would use them again in a heart beat! We had one of our best holiday's ever!