Hello from the Timbuktu team in Cape Town!
Timbuktu
- Located In:
- Size:
- 10-20 employees (Founded in 2014)
- Member Of:
- ATTA & SATSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $500 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
We are not happy with the service given by this operator
TIMBUKTU booked me on an $18,000USD/person trip to Asia. it has been a NIGHTMARE for us and they couldn't care less.
I caught them up-charging 125% on a flight change fee.
I extended a night at a lovely Rosewood in Luang Prabang and was given 25% off ( because I had been here 4 days). They kept the 25%.
I pre-paid for expedited service with baggage and Visas. The Visas were to come before my departure. only one came.
Then they said that was "normal" and we wouldn't waste any time doing it the airport.
Then in Luang Prabang --after 6 days--i am still waiting for my Visa. No Visa is illegal, but they ignore me entirely.
They booked a connecting flight in such a cheap way that I have to fly 6.5 hours to get somewhere you can fly to on any other palne for 4 hours. The flight they insist I use is 6.5 hours and you have to go all the way back to Bangkok and then CHANGE PLANES, MOVE YOUR OWN LUGGAGE, etc. that'd be one thing on a "shoestring" trip, but this is a 5-star $18K/person trip.
They took us to closed museums. They consistently gave us false information. By today I no longer know what's true and what isn't true. But if I bet that what they are telling me is false, that turns out to be the right bet.
HORRID!