Our Company Team.
NGONI Safaris Uganda
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $130 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Ramin | 35-50 years of age | Experience level: first safari
Information about Safari and Hotel was very weak, we had a good driver who did his best
Agency has provided very weak information about trips, hotels, what to expect, and considerations. There was no wifi connection in the hotel, our MTN sims were not working to connect to 4G. We have not been offered an Airtel sim, which is very cheap and had 4G connections in the area. Agency was not aware that Ryno park is closed, there is a bridge construction in the Murchison so the road is suspended, etc. SO, the trip was full of surprises. There were no plugs in tents/rooms. I have been asked for meal preferences, but the only available sausage for breakfast was pork, etc.
Once we arrived at a Murchison Fall, the driver asked if we have anti-insect spray/cream with us. Apparently, we have not been advised to take one, but luckily I had a cream.
The only positive thing was the driver. He was experienced and was doing his best to make us enjoy the Safari.
It doesn't worth of money paid.
I will never choose and advise this agency to others.
Reply from NGONI Safaris Uganda
Posted on Mar 9, 2021Hello Ramin
Thanks for the feedback regarding your 3 days experience at Murchison falls national park, we apologize about the bad experience you had with the lodge, poor internet connections, bridge construction, Ziwa Rhino Sanctuary being closed and not informing you earlier about this.
Let me first begin with the lodge (accommodation) experience; your colleague chose this accommodation (Murchison River Lodge) after rejecting abetter accommodation we had provided for you guys. We have our own specific accommodations we use for all our tours but when a client decides to choose his or her own accommodation and sticks on it then it’s normally hard for us to reject it. Murchison Falls National Park is crossed by the River Nile bisecting in to two sectors that is southern and the northern sectors of the park, in order to tour the wildlife in Murchison Falls National Park, one has to cross with the ferry to the northern side of Paraa area in order to do a game drive around the National Park.
The lodge (Murchison river Lodge) your colleague chose is on the southern and it involved crossing the river using the boat that’s if you’re coming from Tangi gate, before the water levels raised all tourists used to cross the river using the ferry and water levels on River Nile raised and submerged the ferry docking point at Paraa Murchison Falls National Park. The flooding made it difficult for vehicles to enter the ferry. There has never been a road that helps you cross that river a part from using a ferry or boat So NO ROAD WAS SUSPENDED (it’s the ferry that was suspended because of increased high water levels but boats still remained in operation).
Ziwa Rhino Sanctuary Closure; Ziwa Rhino sanctuary was closed a few days before the start of our trip to Murchison and there was no communication by either UWA or ZIWA RHINO & WILDLIFE RANCH regarding the closure of this place, they just informed us on phone when we had called them to book for Rhino Tracking and they apologized for not informing the public on time. Very many tour operators and tourists are bouncing back at the gate of Ziwa Rhino just because ZIWA RHINO & WILDLIFE RANCH never communicated to the public that they are closed, you can even check on their website you will see that there is no such communication.
Thanks for appreciating our guide and driver and we apologize about the challenges you faced while on the trip, we always ensure that we provide the best services to our clients for the good years we have spent in business you are the only client we have faced a challenge with I think because of the poor services offered by the lodge, Ziwa closure without communication, ferry closure and poor internet connections, we also emailed the Lodge you slept in and informed them about the challenges you faced while at their lodge and they asked for an apology and they promised to call you.
Kind regards
Sedrick
SA
Email Kylle Ann Juanico | 35-50 years of age | Experience level: first safari
Fantastic and professional services
Fantastic and professional service
Sedrick from Ngoni safari made app the bookings and arrangements for our trip to Murchison falls national park. We initially made enquiries from a few tour companies and ended booking up with Ngoni safari because sedrick responded our requests. All the places he booked and arrangements he made were just right. We were so impressed with the whole tour and would 100℅ recommended Ngoni safari
AE
Email Nicholas Gibson | 20-35 years of age | Experience level: 2-5 safaris
Once in a lifetime trip
From start to finish our experience with Ngoni Safaris was seamless. Every detail was taken care of, and we didn’t need to worry about a thing. Ben and Sedrick were wonderful hosts and tour guides, both hugely knowledgeable about their country. It truly was a once in a lifetime experience meeting the gorillas in Bwindi, along with four babies, and we had an exhilarating ride down the Nile on a white water raft !! Thank you so much Ngoni !!
Email Ed | 20-35 years of age | Experience level: 2-5 safaris
Wonderful Experience
Ngoni Safaris was cost-effective, flexible and easy to speak with. There were numerous difficulties that we presented them: 1. Staying on the south side and having to cross into the park for every game drive. 2. Very last minute booking. 3. A birthday present that included a stay at Masindi Hotel which was out of the normal itinerary.
Yet they made it work, and the tour guide was friendly and always looking out for our needs. He was especially determined to find a lion for us on the game drive, and did not mind going back and forth on a precarious bridge while he waited for us to take a water taxi.
All in all, it was a good experience, and I would certainly recommend Ngoni Safaris again.
BR
Email Lilian | 20-35 years of age | Experience level: 2-5 safaris
Great Experience at Murchison Falls
As a solo female traveler, assuring my own security has been a top priority while choosing a tour operator. I picked Ngoni after reading the review of another solo female traveler, and the experience couldn’t have been better! My guide, Sedrick, was very knowledgeable about the park, and did everything at his reach to make me feel comfortable and have the tour as natural as possible.
The cottage was also the best choice by far, providing me with comfort and very good food along my stay, in addition to a beautiful view of Lake Albert and a cozy garden.
DE
Email Newton | 20-35 years of age | Experience level: first safari
Amazing trip.
Booking the trip was made easy by a helpful, honest and caring company. Ngoni safaris director sedrick tailored our tour according to our time frame and preferences. Nothing was a problem. Our guide was 100% professional and accommodating. At all times he made us feel safe and comfortable. His knowledge and insight into his country, the wildlife and social factors made our experience far richer than we expected.
Overall it was a truly unforgettable trip. Thank you Ngoni safaris.
DE
Email Benson | 20-35 years of age | Experience level: 2-5 safaris
One of our best trip experience
Our safari tour with Ngoni safaris was a dream! We visited three stunning parks during the day and stayed in beautiful and welcoming lodges in the evening. Something to point out is that our guide was so well-informed cautious and professional that our journey was brought to a whole other level by him. Could not recommend this tour enough! Hope to come back one day.
Email David | 20-35 years of age | Experience level: 2-5 safaris
If I could do it again I wouldn't hesitate
If you could gurantee the same team, group and even half the wildlife encounters I'd book it up tomorrow. We were very lucky with both the wildlife and to have such an enthusiastic and fun group of guides and guests - which made the trip all the better. The locations are stunning - in two days in the Murchison falls national park we saw the big 5 and had an epic balloon ride at sunrise.
Then we were off to Ziwa for Rhinos and the rhinos, with the smiles getting wider as the wildlife encounters got better. At Jinja even novice rafters got to experience the thrill of white water and again the provided photos and videos had us all laughing and reliving the day. The Adrift campsite was also brand new and had great facilities. So the experiences built, Murchison has impressive waterfalls and the boat trip was a good way to get out of the heat of the day. Gorilla tracking in Bwindi again had us being lucky, being in the middle of chimps hunting, a once in a lifetime opportunity and not something to be expected, but if you get to experience time with the enigmatic chimps you cannot be disappointed. Queen Elizabeth has less diversity of wildlife but still provided lots of Elephants and on the river you see birds and elephants everywhere. Lastly the gorillas - I did two treks and they were both different but magical experiences.
The first involved a long trek but we were surrounded by a group and followed them, experiencing interactions with several different family members. This would be a tough trek if you are not physically fit and used to walking up hills. The second trek involved spending an unforgettable hour with Xmas, the largest silverback in Bwindi and his 1 and 2 year old babies. We could not see other members of the family and the trek was shorter and easier, but a very close and magical encounter - when a baby gorilla looks at you from less than 7m you get a sense of how special and privileged your time with them is. You are also given certificates to help remember your time with these beautiful animals. The trip to the genocide museum was a very poignant reminder of what Rwanda has been through as well. Some facts - the trip involves a lot of early starts and quite a bit of travelling.
Your reward is the trip of a lifetime. The truck is large and spacious but keep things in the lockers or that room fills up quickly. If I could do the same or similar trip with the group and crew I would book it tomorrow, if you promised me half the wildlife too I'd still jump at the chance. Thanks Ngoni Safaris for another epic adventure.
US
Email Nicholas | 35-50 years of age | Experience level: over 5 safaris
Highly recommended
Highly recommended!!
I contacted Ngoni safaris-only 2 weeks before my arrival in Uganda-requesting a customized 3 day safari in Murchison while staying in specific lodges in both Destinations. Sedrick's communication was excellent all the way. He helped me create my dream holiday in this beautiful country and was quick to answer all of my questions in a professional and friendly way.
Sedrick was also my guide and I have to say that he is the best guide I could ever have asked for. Highly knowledgeable, kind, professional, friendly and with a clear love and respect for nature/animals and his job. He truly turned this trip into a once in a lifetime adventure.
I will definitely book with them again, the next time I will get the opportunity to visit Uganda.
Thank you for everything !
Email Genevieve | 20-35 years of age | Experience level: over 5 safaris
We have used Ngoni safaris three different
We have used Ngoni safaris three different times, for three very different trips in Uganda. Each time we have been thrilled with the groups they have paired us with and had amazing and memorable experiences!