Our Company Team.
NGONI Safaris Uganda
- Office In:
- Size:
- 10-20 employees (Founded in 2010)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $130 to $1,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Gary S. | 50-65 years of age | Experience level: first safari
Has not completed refund after an entire year of waiting
We planned a Safari for January 2024. At first, our experience with NGONI Safaris was good. Sedrick was responsive and even helped us obtain a visa for my wife - a complicated matter, and we appreciated the assistance.
BUT, after providing a deposit, we had to cancel our trip. We requested the cancellation within the specified time and although we forfeited some of the deposit, according to the terms of our contract, we were owed a percentage.
We submitted our request via e-mail in December 2023. We received responses acknowledging receipt of our cancellation request. The communication acknowledged our request was timely and acknowledged we were owed funds. We were asked for banking information and we provided routing numbers and SWIFT numbers. At one time, Sedrick said he could not give a refund because business was slow. I sympathized and did not push the matter, but after 15 months, we still have not received a refund and Sedrick has stopped responding. This has left me no alternative but to provide a review that I believe is deserved.
All the communications, including the contract agreement and requests for refunds and status updates are documented in e-mail communications and will be provided if necessary to support this review.
WE ARE VERY DISAPPOINTED.
