Reviews
US
Email Stanimira McKnight | 50-65 years of age | Experience level: first safari
My advice is do not book with this company, no wonder there are no other reviews for them
I booked a safari with them in January of 2024. It was supposed to start on 10/31. I waited for them to contact me before but didn't hear a word. I texted to ask them when will they pick us up, considering that all other tour operators picked up their clients more than an hour ago. They told me that they are now trying to find a driver. Another hour passed, no one came so I asked them for a refund and booked with another company. They promised me that the refund will be processed in a month on 11/30. On 12/2 I saw no refund so I contacted them again. I was told to wait until 12/28 because they need to open a PayPal account and wait 60 days, when I pushed, the reason changed to "I need to obtain a signature with my boss but she's in South Africa and will be back on 12/27" The saga is ongoing and I'm planning to involve my bank for help as I don't believe a word of what they are saying. Use another company. Anyone else will do!
