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Sort By: Date Most Helpful Rating 1-2 of 2 Reviews
Tori   –  
South Africa ZA
Visited: January 2024 Reviewed: Feb 9, 2024

Email Tori  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Tori and not that of SafariBookings.
The unprofessional service of Ambula was characterized by rude behavior and lack of accountability.
1/5

I am not one to publicly complain about service, but I had a horrible experience with Ambula Tours that I feel someone who is considering using their service should know about. I booked a transfer for my brother and on the way to the airport, they were in an accident. He ended up missing his domestic flight and international flight - leaving my family with over R40,000 in unexpected costs. Accidents happen and luckily everyone was okay. The communication from Ambula was shocking (they said another car was on the way and would be there in 40-45 minutes, and it didn't arrive for another +2.5 hours!) and they did not help to cover any costs or, at the least, refund the cost of the trip. I would not suggest this service to anyone who values a company with integrity and safety.

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Monique   –  
South Africa ZA
Visited: March 2015 Reviewed: May 31, 2015

50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Monique and not that of SafariBookings.
Ni Refund for Booking
1/5

I have had a really bad experience with Ambula as did a friend of mine a few years back. I booked a trip in March for a trip to Victoria Falls at the end of June. At the beginning of if April I had to cancel the booking s I will be traveling overseas in business this is virtually 3 months in advance and I was told I would get a full refund and the it would take 4 to 6 weeks and could expect the refund the first week in May. It is now end of May and I still have not been paid my refund despite repeated requests.now my emails etc are being completely ignored. I just find this completely unacceptable. So I would never chose to use them again even though the prices are more reasonable than the bigger operators at least you would not get this experience with them

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Average User Rating
1.0/5
Rating Breakdown
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