Reviews
LT
Email Vilma | 35-50 years of age | Experience level: first safari
Scammers! Avoid this company!
I and my husband have decided to use Arise Special Sunrise Safaris services. We have booked a Safari trip in prior, therefore they asked us to send them 480$ as a deposit and so we did. When we have arrived we payed the remaining amount to them. From the very beginning, our trip was disappointing, as we have visited one National park less than it was promised for us. But the worst thing happened in one of the last days of the trip. The guide of the company came to pick us up in the morning and said that there was a problem with our deposit(which we made before the trip) and it was returned to our bank, therefore they are unable to provide us with our last day trip to the national park. So they asked us to pay it again in cash(480$). As we were in Africa we had no possibility to check our bank account, therefore we were forced to pay them extra 480$ as we did not want to lose our last day in Tanzania. Only in the evening, when we got an internet access we check that the money we paid as a deposit prior the trip did not come back to our account, it was paid successfully. We called our guide and is it was the last day of our trip he promised that a representative of the company will come to the airport tomorrow before our flight and will return our second time paid deposit amount. However, he did not arrive and we had no choice but to get on our plane and fly back to our country. As we came back, we have immediately contacted the director of the company Mr. Owailimu Sosthenes Binyakusha. He replied to us that they will give our money back with a bank transfer. However about for a month, we did not receive our refund, he kept on replying that he made the transfer but there were bank problems and so on. Then for the last month, he is ignoring our emails and we have never received our money back. So please be very CAREFUL AND DO NOT USE THE SERVICES OF THIS COMPANIE IF YOU DON'T WANT TO LOSE YOUR MONEY!