Celebration after trekking mount Kilimanjaro
Shayo Trekking and Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Member Of:
- TATO, AMREF, KIATO & Travelife
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $180 to $600 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Rebecca | 20-35 years of age | Experience level: 2-5 safaris
We got incompetence, poor service, and a lack of respect and no refund received
We absolutely furious about our recent safari experience with Shayo Trekking And Safari . For the amount of money we paid, we expected professionalism, care, and quality, But we got incompetence, poor service, and a lack of respect. We tried to raise these issues with the company, they were unresponsive and dismissive. We felt completely ignored and ripped off. So we contacted the company Owner Paul Robert Shayo immediately after the tour to express our dissatisfaction, explaining everything that went wrong and asking for a refund. We told I’d receive a response within a few days, but it’s been weeks now, and all I’ve gotten is the runaround. Every time I follow up, We get vague responses, and they keep promising to look into it but nothing has changed. We have been completely ignored. It’s incredibly frustrating to have spent a lot of money on a safari that didn’t live up to the promises made. Not only did we not have the experience we were promised, but now we left with no refund and no apology. Paul seems to have no interest in customer satisfaction or resolving issues. It feels like they take our money and run. I advise you avoid Shayo Trekking and Safari! This company is a scam from my experience.
US
Email Lagnuson & Tammy | 20-35 years of age | Experience level: first safari
I strongly condemn owner Paul Shayo also his guides
My girlfriend Tammy and I decided to travel to Tanzania and climb Mount Kilimanjaro. Since we were both young girls, the decision was not much thought out and we looked for a good company and contracted with Shayo Trekking and Safaris Company. Everything was fine, but when we got there, the owner of the company, Paul, demanded more money than the previous contract, which we refused to pay. Since there were no men with us, they took advantage of our weakness, even we were sexually assaulted and had their guides Nelson & Saimon Urio nearly raped try on the mountain. We were accompanied by guide Saimon Urio in the tent where we stayed at night. We felt very uncomfortable while he was there. After he leaves we are relieved. When we told the matter to the owner he demanded only money from us without any response. I strongly condemn Paul. My opinion is that he must be a bad person that's why his guides do such horrible things to customers. Anyway we survived somehow. Anyone thinking of traveling with this company should avoid them as they offer the worst jobs like rap and extortion out of contract. From our experience no woman should travel with them.