Asseri the founder with clients at Ngorongoro
Orongai Africa Safari
- Located In:
- Size:
- 5-10 employees (Founded in 2013)
- Member Of:
- Tanzania Tourist Board
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $145 to $750 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Miguel Medialdea | 50-65 years of age | Experience level: over 5 safaris
A disappointing experience
This is in response to the reply from Orongai to a review made by Jose Luis Garcia, in relation to our recent (and disappointing) safari to northern Tanzania under this company.
To accuse unsatisfied clients (who, even dissatisfied, paid for the service and left a substantial tip) of being racist is a vile deed and shows a surprising awkwardness. Orongai does not seem to have heard about Quality Management procedures, a set of work guidelines that are mandatory in the operation of any company providing services or selling products (in Africa, Europe or wherever...), and whose ultimate goal is the achievement of customer satisfaction. I would appreciate to know what is the quality policy of this company, in case it has something slightly similar...
When in a respectable business a complaint is received from a client, the first thing that has to be done is an investigation of the claim´s cause. Then, an internal process is initiated in which corrective and preventive measures are implemented, and finally a convincing explanation (together with a compensation if necessary) is offered to the customer. What is never done is to accuse the client of falsehood or discrimination in his dealings with the company. And this is exactly what Orongai has done with us. Orongai must be able to recognize that, at least, in the agreement he signed with us there was a lack of transparency and an extremely poor information management.
It is not worth commenting on the words that Orongai claims to have heard from some members of our group. They are as false as saying that the ITAKA SAFARIS manager proclaimed himself Ambassador of Spain (amazing observation !!)... It is convenient that the members of Orongai dedicate some time to improve their Spanish skills (and maybe also their English ones...).
Orongai demonstrates an immense arrogance in his dealings with clients, and this is something that can easily be deduced from previous claims to this company which still circulate on internet. The difference is that, while other customers ended up accepting Orongai's last-minute impositions (however unjustified they may be), we demanded an explanation and requested the mediation of an external agent (ITAKA´s manager), simply with the legitimate goal of clarifying the situation. And this point, which is an inalienable right of anyone who pays for a product or service, seemed to infinitely offend Orongai. If I am white and you are black, and I intend to exercise my legitimate rights, does it follows that I am a racist? Orongai should seriously think about it...
Finally, Orongai´s proposal of offering a 15% discount to new clients as a sign of generosity and professionalism, it is nothing more than an outdated and clumsy way of terminating a dispute, and it presupposes the tacit acknowledgment that a customer who placed his trust in Orongai has been unfairly treated.
Other Tanzanian safari operators, as well as national organizations of tour operators and agencies dedicated to tourism and the dissemination of the extraordinary natural values of Tanzania, should take good note of the behavior of Orongai.
Reply from Orongai Africa Safari
Posted on Mar 23, 2019This reviews should be 8 reviews from this group because you said you will write if we don't give you less amount ON YOUR TOUR (As you promised )
RACISM AND DECLAMATION TOWARDS AFRICAN IS THE MAIN THEME HERE BECAUSE THIS WAS WHEN IT WAS PURELY SHOWN TO US AND PUBLICLY PORTRAYED ,(This campaign wont stop because you know in your heart what you did to us even the Tourist police in Tanzania so this and advised us to write this on our platforms that this was the worst experience their have ever witness of clients who wanted at any cost to take advantage of Africans in the worst way possible
We will not apologize for a mistake that was not there but created by you guys you can write but the you know what you did
1,I would like to inform you guys that the world should know about people like you guys we have seen more than MILLION VISITORS ,but no one has disrespected Africa than you have ,
Africans are afraid to tell the world the truth but we have to let people know its time you stopped discriminating Africans just because you want us to give you guys a cheaper safari on your threats of writing bad reviews on our platforms ,and its evidence now the way all off you are writing this reviews its not fair you are even lying on your own trip instead of 7 days you are talking of 5 days that is not true
1 , you were a group reader but you knew what you were doing first you create a fake ambassador to intimidate us while he is a tour operator
2 .The Police once authorized you to pay because their could not see the reason why you did not want to pay where else the amount was on your invoice ,if the Tourist police was not involved on this maybe you could have said it was not fare
(Do want to say even the system of Tourist police in Tanzania was wrong ?? This means you don't even trust our Police that their can make a fare and just decision )
3,Jose Luise abused one of us and he was talked to police for this and out of our kind heart we forgave him ,and you knew that
4, Its time human write in Africa to advocated for ,You have done exactly what you said that you write bad reviews and you have done that because Martha did not give in to your demands
5, Africans that we should not be intimidated because of someone threatening to write a review on your platform just because their think their are better than you or if their want to pay less .
5
Kindly don't mislead our leaders just because some reviewers in the past have written you want to damage our reputation by this in fact we are going to give all our clients 15% discount on every booking made after this review ,that because we value our clients more than the our profits
6 , Kindly note Africans now their have gone to school so you can not confuse us that we don't understand invoices and it does not mean you can take advantage of the situation because you threatened to write a review if we don't give you a safari for less money ,Kindly i Would request you in the future don't do this inhuman act to anybody even if we are Africans it does not mean you can take advantage of the situation please
We apologize for any convinces caused to you regarding this matter but i think appreciating Your Guide ASSERI AND FREDRICK WHO WERE WITH YOU ON THE MOST AMAZING SAFARI THE COMPANY HAS EVER MADE IS GOOD
We are very happy with this negative reviews because we learn from this reviews and we improve our services remember this one of the most tour operator in Arusha because we don't remove our bad reviews like others do we want our clients to read them and avoid this mistakes in the future we appreciate you and value you this shows we are human and we all
Email Archibald Haddock | 50-65 years of age | Experience level: 2-5 safaris
Don't even think about it
Short story: cheats, crooks and unprofessional. Avoid this outfit like the plague. They offered us a price of 2150$/pp and three days before the trip they increased it in 650$/pp. Finally we were forced to pay 200$ extra and downgraded us from lodges to mobile tented camps.
Long story… It’s a long review, but I wanted to give all the details. If you are thinking of dealing with this people, I strongly advice you read on.
In December 2018 we got a quote from Orongai for a 7-day safari in northern Tanzania: Ngorongoro, Ndutu and Serengueti, for 8 people, all lodges. From February 16th to 22nd 2019. The price was 2,150 $ per person, total 17,200 $. I will send the quotation to anybody interested. Park fees, All accommodations, all transportation, and all Taxes/VAT were explicitly included. All lodges were mid/upper level: Lake Duluti Lodge, Ngorongoro Serena Safari Lodge, Ndutu Safari Lodge and Serengeti Serena Safari Lodge.
The price was lower than others we had (first clue) and included a flight back from Serengeti’s airstrip to Arusha the last day, which was the clincher: “Around midmorning join a scheduled flight from Seronera airstrip to Arusha airport.” (sic). So, we agreed to this quotation: 2,150 $ pp.
In January 2018 we all paid a 30% (645 $ pp) by bank transfer. The remainder was to be paid on arrival in cash. The remainder was: 2,150 - 645= 1,505 $ per person, or 12,040 $ total. Two of us decided (stupidly, it turned out) to pay also our part of the remainder beforehand by transfer: 3,010 $ for two people. After this payment the remainder was: 12,040 – 3,010 = 9,030 $, for the other 6 people (who decided to pay their remainder on arrival).
On February 12th I received the following message from Martha, the person in charge of our trip: “just wanted to inform you that there is additional 650$ per person this is due to additional concetion fees at NDUTU area and Ngorongoro area that we’re not there before. We apologize for the inconveniences coursed” (sic).
Cursed indeed! This left us all worried, to put it mildly. It followed a frenzied interchange of emails with the said Martha, trying to understand the extra 650 $ pp, a 30% increase! We checked with TANAPA and other authorities and there had been no increase of any park fees for more than a year. Finally, after many, many messages back and forth Martha wrote to me: “Yes, I received the transfers and the cost is 2150$ per person plus the hotel payments fees 650$ per person. The total is 2,800$ per person” (sic)
We considered not going, but we really wanted to do the safari, we had already paid 645$ each (or 2,150 $ some of us) plus the flights, a dear price for us, and we decided to go (another mistake). We contacted the lodges where we were supposed to stay to confirm the reservation. They confirmed it, but at least one of them called Orongai to tell them we were asking.
On arrival we had a very long and very unpleasant discussion with Martha, a guide called Asseri and another guide Freddy (who, unbeknownst to us, spoke a bit of Spanish, but much less than he thinks). We tried to convince them to honor their original offer, but reasoning with them was impossible. They denied evidence and the most basic logic stone-faced. It was like talking to a wall. They said for instance that the word “Total” next to the 17,200 $ didn’t mean “all the money”. They insisted that the remainder was 12,030 $, and not 9,030 $ as we said, because of the additional charges of 650 $ per person. Which doesn’t even add up! If we had to pay an extra 650$ the remainder would be 14,230$. They further informed us that the flight back from Serengeti to Arusha was not included in the price, even if “All transportation” was explicitly included, because a flight is not “transportation”!
We called the Spanish embassy for advice. They put us in contact with a person in Arusha, who sometimes helped other Spaniards informally. He has more than 20 years of experience in the safari business himself. He was extremely, awfully kind. He tried to convince Orongai’s people for maybe another hour. He couldn’t.
Finally, we decided to take it to the “Tourist Police”, an institution created to deal with cases like this. We went there, a concrete bungalow in the outskirts of Arusha, bare of any official look or sign that I could see, and met with an official, a guy just dressed in jeans and a polo. We spent there another 2 hours, repeating everything to him (Orongai’s people speaking mostly in Swahili even if we repeatedly asked them not to). He initially seemed to lean to our side, but finally, probably tired of the whole thing, told all of us that this was not a criminal dispute and that we had to resolve the thing among ourselves. And left. So much for the Tourist Police. During this, we offered to pay 200 $/person over the agreed 2,150 $. Orongai rejected this.
We went back to the hotel at around 11 pm. We were leaning to cancel the whole thing and leave. Mind you, in the middle of the night, without a car and without a hotel, because the lodge we were in, Lake Duluti Lodge, told us that we would have to pay our rooms ourselves (~ 300 $/room) because Orongai wouldn’t pay if we canceled the safari. At this, Martha threatened us with legally/judicially demanding whole payment (her amount not ours), even if the safari didn’t go ahead, because “it would be our decision to cancel”.
After even more discussion, somebody suggested (I don’t remember who) that if we paid the 9,030 $ we still owed, PLUS the 200 $/person we offered before AND they downgraded us to mobile tented camps, instead of lodges, we could go ahead. Tired of the whole thing, and worried of what a judicial process in Tanzania would entail, we agreed to this. They, then, made us sign a paper saying that these changes were our responsibility because we had not understood the original quotation correctly. Without this condition, they threatened again, the deal was off and they would sue us for full payment. Some of us signed, under duress obviously. So that you understand this downgrade, a mobile tented camp is a far cry from a permanent camp, let alone a lodge. Some permanent tented camps are really luxurious. The mobile tented camps are most definitely NOT luxurious. In some, the showers didn’t even work, and didn’t have enough power even to recharge the batteries/phones if we all tried at the same time.
A very suggestive thing happened at the Tourist Police. Martha, to convince us that 2,150 $/pp was an impossible price, listed in a piece of paper, from memory, the actual cost of each item: car rental, several park fees, lodge fees, food, water, everything. The total came exactly to 17,000 $. This shows that they know the cost of everything by heart, and that the quotation they gave us WAS NOT just a mistake they made, as we thought at some point. This clearly shows that this was a deliberate and, more importantly, practiced scheme to cheat clients. Mine is not the only story like this. Check the comments on Orongai in the web, many of the negative ones are from people with relatively “high level” safaris. The ones that may be amenable to pay extra when confronted with problems. Another suggestive detail is something our friend said. That, at least the Ndutu lodge (there is only the one) was almost certainly full by September already! That by December, when Orongai supposedly made the reservation, it would be utterly im-po-ssi-ble to get four double rooms there for mid-February. Possibly the others too. This makes me suspect that some reservations didn’t exist. Instead, tented camps are easier to get at short notice. I sincerely believe that if we had paid the 650 $ extra, we would have still ended up either in lower-category lodges or in tented camps. Something that has happened to some clients of Orongai.
About the safari itself, one of the guides was nice (Freddy), the other (Asseri) wasn’t at all. He never made any effort to place the car in a good position for the photos and barely spoke at all. Both were a bit risky drivers. Especially Asseri who frequently texted on his phone while driving, took photos or even video putting his full arm outside the window. Some of the seat belts were either broken or "repaired" with a knot. The lunch food was quite poor and always the same, including a piece of chicken so deeply fried as to be mummified. Almost inedible.
All said, what most vexed me, far beyond the extra cost and the downgrade, was that it half-ruined the whole trip. The preparations, the pre-travel excitement (one of the best things), were all erased in a flurry of worry and anger. A lot of the time while we were there talking about it… it all embittered an experience that should have been exhilarating and special. They robed us of that.
Before the travel we contacted TATO (of which Orongai is supposed to be a member); Tanzania Tourism (government office) and TANAPA, asking about our problem. Only TANAPA answered. TATO and Tanz. Tourism didn’t deign. The American Society of Travel Advisors confirmed that Orongai is not a member, contrary to what it says in safaribookings.com
US
Email Andrea | 50-65 years of age | Experience level: first safari
Nightmare - Do not use this safari company
There are many bad reviews of this company. 14% are 1-star on TripAdvisor as of this writing. Please listen to them to save yourself the money, hassle, and discomfort my daughter and I endured, as well as a threat of bank account fraud.
We were picked up at the airport as scheduled, but in an old, broken safari vehicle with broken seat belts and an overall dirty, filthy condition.
We were immediately told we needed to pay an additional $200 per person on top of the $1,750 per person we had already paid. She said the additional $400 would be to stay at a tent camp, not the upscale Serena Hotel we were promised and paid for. THIS IS A DECEPTIVE SCAM. It apparently happened to the last two reviewers as well.
We went to this tent camp, which we were promised was as upscale as the hotel, but it was far from. These accommodations were subpar to what we paid for and what we were promised. This was a true bait-and-switch. We demanded to be taken to the hotel we prepaid for, and the driver refused to take us. Martha didn't answer the phone. The driver said he didn't have the money or reservation for our hotel we were promised and we were again stuck in this very basic tent camp. We felt as though we were being held against our will in the middle of nowhere.
The safari vehicle itself was broken down and in poor condition. Some issues included broken off seatbelts, a broken hood latch so the hood kept bouncing up in our view, the radio didn't work, and the car was unkempt and dirty. It was not comfortable, particularly when we paid for a premium experience.
The only good thing was that we saw a lot of animals. The driver was unprofessional and smelled (poor personal hygiene).
At the end of the trip, we were supposed to go to the airport to depart. We thought we were on the way to the airport, and the driver took us to a gas station. At that point, Martha (from the beginning of the trip) got into our vehicle. The driver took us so slowly to the airport, we felt we were behind held against our will, as Martha accosted us about an email complaint. She threatened to have us arrested.
We eventually made it to the airport and they refused to let us out of the car. They threatened us and yelled at us. Finally, 45 minutes before our international flight time, we were able to get out of the car and rush to our flight.
After returning home, we wrote a negative review here on TripAdvisor. The tour company contacted us and agreed to a $900 refund if we removed this review. They never sent any partial refund. They told us they would only send any partial refund if we gave our bank account routing and account number, which is the last thing anyone should ever do with their bank account. They would not refund to our original payment method or send via Western Union.
This company is fraudulent and made me and my daughter feel unsafe and uncomfortable. Do not go with your family. Do not go with your friends. Do not use this tour operator under any circumstances. Take your money and your business elsewhere. You will have a much better trip for it.
NL
Email Herman | 35-50 years of age | Experience level: over 5 safaris
Horrible. They blackmailed me.
I booked a private safari of 14 days with Orongai for January 2019.
However, 4 days before the start of my trip they send me an email that the cost of fuel had risen since I booked the tour and I had to pay $ 1,400,- extra immediately!
This is crazy. I checked and found out fuel prices had fallen by 10 per cent instead since I booked the trip. Then I realized I was blackmailed.
Later I found out that more people were blackmailed in a similar way. Check the reviews.
I cancelled the tour, but they did not want to return my money.
Only after the safaribookings.com where they promote themselves blocked them, I received most of money back (not everything), but it was a horrible experience. They ruined my holidays.
These guys are criminals.
CA
Email Jenna | 20-35 years of age | Experience level: 2-5 safaris
No issues here
A friend and I took part in the 6 day northern circuit camping in late May 2019. Booking our trip was easy, and Orongai was always quick to respond to any questions or concerns that we had.
Our guide, Freddie, was great too. We spent many hours with him and were never bored. He always kept us entertained with his singing and whistling and it helped the driving pass a little quicker. During the game drives, he always ensured that we got a good view of the animals and a good spot to take photos.
Our chef was DVD, and he was great as well! We never went hungry, and we always had a great selection. His antics and quirky personality were something to look forward to for every meal. We miss DVD and Freddie dearly and wished they could have accompanied us on the rest of the trip!
The tent was good quality. The foamie mattresses were alright (not great), but definitely the same quality as the rest of the tour companies. Some of the camp sites were a little disappointing (we had to wait for water to be turned on at the first one because they apparently didn't expect us to use the sinks or showers) but still better than we expected before we started the trip.
If you are thinking of a safari, you would not be mistaken to choose Orongai. The price of tour is great, and the trip itself was phenomenal. Unlike some other reviews on this site, we did not have any issues with money....what we were quoted is what we paid. Just make sure, if you are going to Ngorongoro Crater, to pack some warm layers as it gets very cold.
DE
Email Nathalie & Max | 20-35 years of age | Experience level: 2-5 safaris
Amazing 5 Day Safari with our guide Fred and personal chef DVD
What can I say. The Safari was well organized and we had a lot of fun with these guys. Our guide Fred made a great effort to see all the animals we would like. We get never bored and he also knows a lot about flora and fauna. He had always and answer.
After the safari everything was set up (tent etc) and our chef DVD prepared popcorn and a fresh coffee. In the evening we ate quite good that means we never felt that we were on safari. He cooked every day differently and for dessert we had fresh yummy fruits. The BEST: He baked a cake for us after we told him that this journey is our honeymoon. And Fred organized a bottle of wine. How nice is that!!!!
So don't hesitate to book a safari with Orongai because everything was perfect. We will come back......
Nathalie & Max
ID
Email Ita elizabeth | 20-35 years of age | Experience level: first safari
Fantastic safari trip in Kenya & Tanzania
My safari trip in africa was great. There was a miscommunication in the beginning about the room but Ann settled everything. The tour guides we had, Chris in Kenya and Toyota in Tanzania, were doing a great job. They really took care of us and tried to give the best they could. I highly recommend Orongai safari trip.
DE
Email Steffen | 20-35 years of age | Experience level: first safari
Not recommendable. Don't go with them.
We had two safaris with them. Actually one is still running. The first was in Tansania. Besides humiliating toilets on campsites the tour was ok. Our driver Fred is really the best. Very nice, professional and funny. Our chef Abu is awesome aswell. Very humble friendly and a great chef. In total I think the price for a low budget safari (210$ per day p.P.) is to much. Besides they don't have so good jeeps. We had an accident and I scratched my head kind of badly. They didn't have a first aid kit, so I took some napkins to calm down the blood from my forehead.
Our second safari was/is a mess. Our first day was an eleven hour bus trip from Mombasa to Nairobi. We wanted to start our trip from Mombassa because the Zawo East is just around the corner. But no chance. The woman who managed everything (Ann) said it would only be a four hours drive... that was obviously a lie because it took us eleven. So no safari the first day. Of course we paid for the whole day including the food we didn't get. The accommodations are a mess aswell. No warm water, almost no wifi and the food is really bad. The last day of our trip is again just a 5 hours trip from Amboselli to Nairobi, so no safari again.
All in all, do yourself a favour and book with some other organisation.
DE
Email Pia | 20-35 years of age | Experience level: first safari
Horrible
We are so sad about our Safari with this Organisation. Our honeymoon was an desaster. Ann promised a lot, but it was expensive for a holy shit trip. We booked a safari for five days in Kenia and we got three times to go safari. Our driver was drunken vodka on the drive, smoked a lot of cigarettes and fliped it out in the nature of the Nationalparks and filmed the street while he drove our jeep. We had an accident with another driver on the safari in Tansania. After this we wanted to cancel the rest of our safari, but they didn't get money back. Horrible, horrible, horrible...
IT
Email Simone&Martina | 20-35 years of age | Experience level: first safari
GREAT EXPERIENCE WITH ORONGAI
Our Safari with Orongai in Kenya was a wonderful experience.
We planned it and organized it in less than 10 days together with Martha, who was always very quick in answering our emails.
We picked the “7 days Safari” in Amboseli, Naivasha, Nakuru and Masai Mara; then we made a little modification on the accommodation for the last 2 nights, because we wanted to spend them in a tented camp (with an extra cost); this changing in the program caused a little problem at first: Ann did not quite understand well what we wanted and there was a problem with payment balance; Ann was not reachable and We could not get any answer, so We started our trip from Italy wondering if everything would have gone well; everything was fixed when we arrived in Nairobi with Martha (she waited for us at the hotel even if it was late in the night), who gave us back the money that we paid for our 2 nights in the tented camp, which Ann did not managed to organize.
The Safari tour is organized perfectly and in the most smart way, letting you discover the marvel of Masai Mara at the end of the trip, so that also the other National Reserves (which are wonderful itself) can be fully appreciated.
All the accommodations are very nice, clean and in proper order, giving you the sense of the African atmosphere.
(Maybe the first lodge in Amboseli was on a lower level compared to all the others, but still fair)
Last but not least, our guide: Kevin.
He has been the greatest guide!! Always on time, always ready to explain us something, whether it was about animals, nature or African culture.
Great animal spotter and a very nice guy.
We really enjoyed our experience with Orongai Africa Safari and we would recommend it to whoever wanted to make a Safari tour in Kenya.
Asante Sana Orongai!!
