Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Victoria Falls Hotel
Our stay at the Victoria Falls Hotel was outstanding and the service provided by Falcon Safaris was very good.
PK
35-50 years of age | Experience level: 2-5 safaris
A well structured, professionally managed and decently priced holiday adventure in Zimbabwe
Falcon Safaris designed a trip to Zimbabwe as per our requirements. Their choice of tour operators / service providers was good, and their own guides/tour arrangements were par excellence. We were comfortable throughout our 5 days in Zimbabwe, and did not experience a single instance of late service or an event that was below expectation with the exception of the Boma dinner where we thought the food / food selection could have been better. Elephant Hills Hotel in Vic Falls was nice and the choice of Ivory Lodge at Hwange National Park was an inspired one. With respect to pre-tour service we found Falcon Safaris quite accommodating as they changed our dates at the last minute and we did not have to pay any penalties/fees, etc. Overall a very good experience and would recommend Falcon Safaris to anybody interested in holidays in that part of the world. Thanks to Aron and the staff at Falcon Safaris.
65+ years of age | Experience level: over 5 safaris
Booked a 4-night stay at Chobe Safari Lodge via Falcon and had no problems.
Firstly, the 4-night stay at Chobe Safari Lodge was absolutely fine - excellent accommodation, meals and facilities - no problems at all. Transfers to and from Kasane Airport on arrival and departure were smooth and well organised - not sure how much of this was attributable to Falcon Safaris or Chobe Safari Lodge itself.
The package included several Game Drives and River Cruises and all of these were well organised and thoroughly enjoyable. On arrival at Chobe, I also booked a 1-day Fly-In to the Okavango Delta (Pom-Pom Camp) via the Lodge's own Activities Centre. This also was well-organised and well worth doing, though I did feel the cost was a little on the high side.
As I had already booked my own flights from Johannesburg to and from Kasane, Falcon's main involvement was the accommodation package at Chobe Safari Lodge. The booking process was handled entirely via e-mail between myself in the UK and Falcon in Victoria Falls. Replies to my various questions in the early stages of booking were handled courteously and promptly and enabled me to reach a decision about the booking without hassle.
In my view, the weakest part of the booking process involved the rather slow responses after money had been transferred. On a couple of occasions, I had to send an email chasing confirmation that the money I had sent had been received and requesting an updated invoice recording the payment. Where money is involved, and particularly an International Transfer, I think Falcon should be more acutely aware of the importance of reassuring the client(s) that their payment(s) has been safely received. It should not be necessary for the client to chase confirmation. Closer liaison between the Admin and Accounts people would help to ensure that the client is kept fully informed of his/her booking's status.
In my case, nothing went wrong and there were no problems, but I still needed to know as soon as possible that the money had arrived safely, without having to chase a response.
Overall, falcon handled things well and my trip was a great success - the comments above are (hopefully) constructive and will enable Falcon to fine-tune its procedures to provide an even better service to its customers.
Reply from Falcon Safaris
Posted on Apr 21, 2015Thank you for the feedback. We are glad you enjoyed your holiday.
My sincere apologies for the delay in confirming the receipt of funds. Kindly note that in some cases it takes time for some transfers to reflect in our account especial the International money transfers and we would want to confirm receipt of funds when the funds are reflecting in our account . But we rest assure you that we have made necessary arrangement to receive updates as soon as any funds are credited in our accounts.
Thank you for choosing us as your travel agent. We hope more people will choose us based on your review.
Benedict Nyathi
Web & Social Media Admin
35-50 years of age | Experience level: over 5 safaris
Great Planners
Falcon Safaris handled the hotel booking for SeedCo Tanzania LTD, we very much appreciate for all their assistance even though made last minute changes.
Email kudakawshe | 35-50 years of age | Experience level: over 5 safaris
the stafff responded immediately and provided valable service at each contact
the call-centre and guides and drivers were amazingly helpful and knowledgeable. the river ferry standards are to low and need an upgrade. The team themselves where quiet good at their work. the helicopter services were very professional.
i will gladly use Falcon again and will recommend them unreservedly to friends and family
35-50 years of age | Experience level: first safari
a forgettable, wonderful experience
From the time of booking there was very good communication with the staff. All the bookings were done properly and i did not experience any problems when checking in the hotel. However, the only problem was that there was no explanation as to where one of the lodges booked was. The taxi man had a nightmare trying to locate the lodge. I think in future Falcon Safaris need to provide a total package which includes someone waiting for you at the airport. There was also no feedback from anyone from Falcon Safari during my stay at the booked hotel. All in all it was a good experience.
50-65 years of age | Experience level: over 5 safaris
Polite, efficient and satisfactory service.
Very well organised. I had no doubt all arrangements made were in order and did not, therefore, feel the need to check and re-check arrangements.
50-65 years of age | Experience level: first safari
Helpful with booking and payment
I booked our hotel in Victoria Falls with Falcon Safaris and the online support I received both from the booking person and the accounts department was excellent as I wanted to book 2 rooms, one for my elderly parents with mobility difficulties and pay in SA Rands, which the accounts department enabled me to do, sending me not only the exchange rates but also the information that they used to do the exchange, which is very open and above board of them.
65+ years of age | Experience level: over 5 safaris
Efficient booking service
Bookings were as requested and the coupon was issued by email in a timely manner. The Royal Livingstone had our reservations in hand on arrival.
Email Eureka | 50-65 years of age | Experience level: first safari
Friendly on the time staff
Communications: This was great before our arrival. After that, we had no communications, we had to find out ourselves what time we would be picked up for transport to the airport on departure.
Safari could not give us the best prices for activities, we had to spend a lot of time looking for good prices.