Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email kudakawshe | 35-50 years of age | Experience level: over 5 safaris
the stafff responded immediately and provided valable service at each contact
the call-centre and guides and drivers were amazingly helpful and knowledgeable. the river ferry standards are to low and need an upgrade. The team themselves where quiet good at their work. the helicopter services were very professional.
i will gladly use Falcon again and will recommend them unreservedly to friends and family
35-50 years of age | Experience level: over 5 safaris
Great Planners
Falcon Safaris handled the hotel booking for SeedCo Tanzania LTD, we very much appreciate for all their assistance even though made last minute changes.
65+ years of age | Experience level: over 5 safaris
Booked a 4-night stay at Chobe Safari Lodge via Falcon and had no problems.
Firstly, the 4-night stay at Chobe Safari Lodge was absolutely fine - excellent accommodation, meals and facilities - no problems at all. Transfers to and from Kasane Airport on arrival and departure were smooth and well organised - not sure how much of this was attributable to Falcon Safaris or Chobe Safari Lodge itself.
The package included several Game Drives and River Cruises and all of these were well organised and thoroughly enjoyable. On arrival at Chobe, I also booked a 1-day Fly-In to the Okavango Delta (Pom-Pom Camp) via the Lodge's own Activities Centre. This also was well-organised and well worth doing, though I did feel the cost was a little on the high side.
As I had already booked my own flights from Johannesburg to and from Kasane, Falcon's main involvement was the accommodation package at Chobe Safari Lodge. The booking process was handled entirely via e-mail between myself in the UK and Falcon in Victoria Falls. Replies to my various questions in the early stages of booking were handled courteously and promptly and enabled me to reach a decision about the booking without hassle.
In my view, the weakest part of the booking process involved the rather slow responses after money had been transferred. On a couple of occasions, I had to send an email chasing confirmation that the money I had sent had been received and requesting an updated invoice recording the payment. Where money is involved, and particularly an International Transfer, I think Falcon should be more acutely aware of the importance of reassuring the client(s) that their payment(s) has been safely received. It should not be necessary for the client to chase confirmation. Closer liaison between the Admin and Accounts people would help to ensure that the client is kept fully informed of his/her booking's status.
In my case, nothing went wrong and there were no problems, but I still needed to know as soon as possible that the money had arrived safely, without having to chase a response.
Overall, falcon handled things well and my trip was a great success - the comments above are (hopefully) constructive and will enable Falcon to fine-tune its procedures to provide an even better service to its customers.
Reply from Falcon Safaris
Posted on Apr 21, 2015Thank you for the feedback. We are glad you enjoyed your holiday.
My sincere apologies for the delay in confirming the receipt of funds. Kindly note that in some cases it takes time for some transfers to reflect in our account especial the International money transfers and we would want to confirm receipt of funds when the funds are reflecting in our account . But we rest assure you that we have made necessary arrangement to receive updates as soon as any funds are credited in our accounts.
Thank you for choosing us as your travel agent. We hope more people will choose us based on your review.
Benedict Nyathi
Web & Social Media Admin
Victoria Falls Hotel
Our stay at the Victoria Falls Hotel was outstanding and the service provided by Falcon Safaris was very good.
35-50 years of age | Experience level: 2-5 safaris
USA student touring team
What a great experience. Our team was treated with professionalism and the staff where very helpful.
Will definitely do it again
Email Lee | 35-50 years of age | Experience level: 2-5 safaris
Punctual, well organised and welcoming
An efficient and well organised local firm that responded to email and booking queries efficiently and clearly. Booked hotel in Victoria Falls plus activities; guided tour of falls, Zambezi sunset cruise, Livingstone Island lunch and Devil's Pool tour. Newton was a great guide around the falls and all transfers and bookings were executed smoothly and efficiently. I would recommend the firm to others seeking a local firm to organise activities in advance of a holiday.
Email Marcelle | 35-50 years of age | Experience level: 2-5 safaris
Great family hotel
We stayed at Zabezi Sun for 3 nights in September with our 2 children (ages 8 & 10). The accommodation and food selection was great. We ha good help organising a sunset cruise and the boys loved swimming in the pool. We found it a little tiring getting through passport control to visit activities in Victoria Falls. If we came again we would make sure we only had one day in Zimbabwe not over 2 days like we did this time.
Email Natasha | 35-50 years of age | Experience level: over 5 safaris
2 night stay at Chobe Safari Lodge in Botswana and Rai Ikane Sunset Cruise at Victoria Falls.
Rai Ikane Sunset Cruise was perfect - small boat and only 4 of us on board with plenty of nice quality food and drinks. The captain in particular was very welcoming.
Chobe Safari Lodge - ideal location and the river rooms were of a very good standard and very comfortable. The boat safaris were very good, particularly the one we did in a private boat (which was also very good value for money). We had 2 dinner meals across the road at the bush lodge - the service and quality of food were exceptional, the highlight of our stay.
Email Ilsa | 50-65 years of age | Experience level: over 5 safaris
well organised no hassles
everything was well planned and well executed
Email Ray Madyira | 50-65 years of age | Experience level: first safari
It was a wonderful experince
Living conditions were fabulous. It met our expectations