Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Eureka | 50-65 years of age | Experience level: first safari
Friendly on the time staff
Communications: This was great before our arrival. After that, we had no communications, we had to find out ourselves what time we would be picked up for transport to the airport on departure.
Safari could not give us the best prices for activities, we had to spend a lot of time looking for good prices.
Email Alice Haywood | 50-65 years of age | Experience level: over 5 safaris
Livingston Hotel
Problems with communications - had to contact office in RSA to find out if money transfers was received etc. Last transfer not confirmed to date. Stay at Livingston was however outstanding
20-35 years of age | Experience level: 2-5 safaris
Satisfactory
Beforehand the service received from Falcon was exemplary. From booking to confirming our stay the service was excellent.
Unfortunately when i arrived at the Zambezi Sun they claimed someone from Falcon Safaris had cancelled one of the rooms we had booked and paid for a day before we arrived.
The inconvenience to us was such that they had to find us a room far away from the other which we were not pleased with.
Email Dave P | 50-65 years of age | Experience level: 2-5 safaris
Location rather than luxury!
Fantastic location, staff and breakfast. Disappointing room - aircon unusable due to noise and dirty tissues found in bed!!! No attempt by reception staff to apologise
Dinner at sister hotel awesome!
Reply from Falcon Safaris
Posted on Apr 13, 2015Thank you for your feedback. We will communicate with the hotel to try and resolve the issue. Please note that we are only a travel agent for Zambezi Sun and be assured that your feedback will be communicated to the hotel management. We are glad you found the location and dinner at Royal Livingstone hotel fantastic.
Thank you again for traveling with us.
Regards
Benedict Nyathi
Web & Social Media Admin
65+ years of age | Experience level: over 5 safaris
not customer service friendly enough
I booked at Chobe Safari Lodge, when I arrived I was advised that I was booked into Chobe Bush Lodge, Not having been advised by Falcon, I thought I had made a Mistake in the booking. Fortunately it is next door to the Safari Lodge, with MUCH better rooms.
65+ years of age | Experience level: over 5 safaris
We asked FS to reserve a room at The Gorges which they appeared to handle effectively.
We were bumped from The Gorges (they said they had been overbooked) despite us having a confirmed and paid reservation. Falcon offered us an alternative night at Vic Falls Hotel which we declined and accepted a much more expensive night at Khulu Ivory Safari Lodge. As we got short notice of this situation it was a hassle to provide proof of payment of the additional amount required. We enjoyed our stay at Khulu very much but were disappointed that we missed out on The Gorges.
CH
20-35 years of age | Experience level: 2-5 safaris
On time. Good services.
Service was good. Good visits.
The communication was not the best. We took 2 tours the day after our arrival, the person who greeted us told us ok and what time it was but giving us any paper ... but we only paid at the beginning of the visits, it's ok.