Team Hyrax Safaris
Hyrax Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- KATO & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $200 per person per day (USD, excl. int'l flights)
_3310_5f23f25aeb49b.gif "Hyrax Safaris")
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Venkat | 20-35 years of age | Experience level: first safari
Very supportive and always responsive
It was a very well organized trip for us. Thanks to Hyrax, we had absolutely no trouble in any bookings or payments. Irene especially makes a good agent for any queries at any time during the entire day.
Also, the safari was very well organized by a good guide who knew about the animals and also the best areas for spotting.
US
Email Alex | 20-35 years of age | Experience level: 2-5 safaris
Look Elsewhere
My husband and I just completed a 6 day safari through Kenya from Nairobi to Mombasa with drives through Maasai Mara, Lake Nakuru, Amboseli and a sanctuary bordering Tsavo West. We advise you stay away. When we booked the tour, our itinerary listed two game drives through Tsavo West, Tsavo was a bucket list park for both of us, so we were really excited to explore this historical place. Unfortunately on the days of Tsavo, our guide gave us the plan and we were only going to be doing game drives through a resort sanctuary, not through the national park. We felt the company completely misled us about the itinerary and what we thought paid for. Once we expressed our frustration, they told us we were now too far from the actual national park entrance to have any game drives there. This was all after being deceived a couple of days prior about the entrance fee and cost of visiting Lake Naivasha and Crescent Island. Hyrax tried to charge my husband and I $150 USD for this short, optional excursion. We told Hyrax they were overcharging and the entrance to the island wasn’t that much - we checked Crescent Island’s official website which openly lists the price, but we were told by Hyrax that they were being honest with the prices. Once we got to the lake, we took matters into our own hands with what the boat ride and entrance fee actually costs and of course - Hyrax was grossly overcharging us along with the boat company. When we brought this to their attention, they feigned ignorance to the prices or knowledge about the island’s website and listed prices. On our way out of Voi to Mombasa, we discovered they overcharged again for the train ride. They told us they charged us $5 per ticket but the tickets only costs 290KSh (About $2). We were ultimately quite disappointed and frustrated but tried our best to enjoy the animals anyways. Tourists anticipate being overcharged but not disrespected so thoroughly with an apparent professional safari. Look elsewhere.
Reply from Hyrax Safaris
Posted on Jul 31, 2023Dear Alex,
Thank you for booking your safari with us.
1. Normally we don’t offer train booking services. We only assist clients upon request and include a service charge which is communicated prior to booking the tickets. We no longer offer this service for free. There is absolutely no way you would be overcharged for a train ticket since the prices are clearly indicated on the ticket and online.
We encourage our clients to book their own flights, train tickets and visas.
Remember that you were refunded $10 for the train booking.
2. Lake Naivasha boat ride and Crescent Island tour are optional activities. Charges vary from company to company. We are not in control of the market prices. We only recommend trustworthy companies. Sometimes, our recommendations may be more expensive than others, but this does not mean you have to book through us. Since a boat ride is a risky activity, we only recommend service providers that are keen on safety. We do not coerce clients to purchase any service; It is voluntary. If you find a cheaper deal elsewhere, we encourage you to take it.
We are glad you have stated that you paid for yourselves to avoid being 'ripped off'.
3. As per our conversation, you chose going to Salt Lick instead of Tsavo West. Had you changed the itinerary last minute, you would have missed your train to Mombasa. Our guide advised you based on the timings and itinerary provided by the office.
We apologize for the inconvenience.
We are committed to ensuring our clients get value for money.
We promise to continue offering practical, sound and professional advice for the safety, wellbeing and satisfaction of all our clients.
Best regards,
Roselyne
NL
Email Milena | 50-65 years of age | Experience level: first safari
Very responsive
Hyrax organised a fantastic mid-range 8-day safari for us that included Masai Mara, Serengeti and Ngorongoro NP. We were very happy with the experience. Our guide / driver Kasaine was great!
IL
Email Haim Davidov | 20-35 years of age | Experience level: first safari
Superrrrrrr
it was unforgettable. thank you very much for an amazing trip. Good luck
SK
Email Pavol | 35-50 years of age | Experience level: 2-5 safaris
Great driver, great tour operator, everything was well organized and I would definitely recommend!
I was in Kenya with my wife and she has never been to Africa before this trip. I can say for 100% this was something what she will remember until the end of her life. We had an amazing time and an even more amazing driver. Moses did his best to make the whole experience incredible. Actually, he was the one who changed a regular adventure to the super one and thanks to him we saw the big five and a lot of different animals. If I come back to Kenya (I would like to see the great migration with my own eyes) I will definitely go with Hyrax Safaris again :-)
CA
Email Gabriel Soare | 50-65 years of age | Experience level: first safari
An Exhilarating Adventure with Hyrax Safaris
I recently had the privilege of embarking on a remarkable safari journey with Hyrax Safaris, and I must say it exceeded all my expectations. From the moment I booked my trip to the final farewell, every aspect of the experience was flawlessly executed, leaving me with unforgettable memories of wildlife encounters and breathtaking landscapes.
CN
Email Mary Chang | 20-35 years of age | Experience level: first safari
Hyrax Safaris is a well-organized and professional team.
Hyrax Safaris is a warm and professional family. Its itinerary is the most thoughtful and comfortable one compared to other several travel agents. Emma, the agent assistant, gave the best advice on safaris and city tour whenever we asked her by emails. She is so nice and patient, providing the most enjoyable service we've ever had. Jackson, the driver and guide of safaris, leading us to see the lion hunting, leopards, giraffes and all the animals we've wanted to see. He is the guy that made our dream come true. Dennis, the city tour driver, is the best time-controller, going through the giraffe center and elephant orphanage. He meets all the demands and take us to the airport safely. All the members of Hyrax Safaris make this Kenyan safari trip a wonderful experience!!!
Email Karishma | 20-35 years of age | Experience level: first safari
Would recommend
Our family of 5 booked a private tour with Hyrax Safaris. Our driver Ben was incredible - he knew the best spots and times to see the animals and always took us up close. We stayed in Jambo Mara where the food, service and accommodation was well beyond our expectations. We thought we would struggle being a family of vegetarians but there was always so much choice.
CA
Email Jennifer | 50-65 years of age | Experience level: 2-5 safaris
Trip of a Lifetime!
Hyrax Safari's goes above and beyond! From pick-up at our hotel to helping us organize and pay for train tickets Rose is a full-service business owner! She helped us with so many aspects of our trip, some that extended beyond our time on safari. I can't recommend her highly enough. Ben was our guys and he was awesome, very friendly and helpful and we saw so many animals (The big 5 and then some!) and had such an amazing time I want to do it all over again! I recommend paying a little extra for the 4x4 vehicles since they are comfortable, roomy and allow for great views of the animals and scenery. Trip of a life time and Hyrax had a lot to do with it! 10 stars!
Email Giles | 20-35 years of age | Experience level: 2-5 safaris
5 days Mt Kenya
We chose Hyrax for our 5 day climb of Mt Kenya. We had a wonderful time on the mountain. It was hard work but the delightful team made it much easier.
Special thanks to Daniel our guide for all your support on summit night and for managing your climbing crew so well. Service was impeccable and always served with a lovely smile. We enjoyed playing Uno with the team and learning more about their beautiful Kenya from their perspective.
Thank you Samuel for the most delicious food. That chicken and guacamole was perhaps the best meal we had on our 2 week stay in Kenya. Simon, our waiter was charming - always helping us with hand washing and tea pouring with a smile. Desmond and Leon were fabulous walking buddies and looked after our things very well.
In all - if you're planning a climb of Mt Kenya (or a safari) - call Hyrax and ask for Daniel and his team. You shan't be disappointed. We miss Kenya but miss the individuals we met along the way even more!
Asante Sana !