Team Hyrax Safaris
Hyrax Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- KATO & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $250 per person per day (USD, excl. int'l flights)
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for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Alex | 20-35 years of age | Experience level: 2-5 safaris
Look Elsewhere
My husband and I just completed a 6 day safari through Kenya from Nairobi to Mombasa with drives through Maasai Mara, Lake Nakuru, Amboseli and a sanctuary bordering Tsavo West. We advise you stay away. When we booked the tour, our itinerary listed two game drives through Tsavo West, Tsavo was a bucket list park for both of us, so we were really excited to explore this historical place. Unfortunately on the days of Tsavo, our guide gave us the plan and we were only going to be doing game drives through a resort sanctuary, not through the national park. We felt the company completely misled us about the itinerary and what we thought paid for. Once we expressed our frustration, they told us we were now too far from the actual national park entrance to have any game drives there. This was all after being deceived a couple of days prior about the entrance fee and cost of visiting Lake Naivasha and Crescent Island. Hyrax tried to charge my husband and I $150 USD for this short, optional excursion. We told Hyrax they were overcharging and the entrance to the island wasn’t that much - we checked Crescent Island’s official website which openly lists the price, but we were told by Hyrax that they were being honest with the prices. Once we got to the lake, we took matters into our own hands with what the boat ride and entrance fee actually costs and of course - Hyrax was grossly overcharging us along with the boat company. When we brought this to their attention, they feigned ignorance to the prices or knowledge about the island’s website and listed prices. On our way out of Voi to Mombasa, we discovered they overcharged again for the train ride. They told us they charged us $5 per ticket but the tickets only costs 290KSh (About $2). We were ultimately quite disappointed and frustrated but tried our best to enjoy the animals anyways. Tourists anticipate being overcharged but not disrespected so thoroughly with an apparent professional safari. Look elsewhere.
Reply from Hyrax Safaris
Posted on Jul 31, 2023Dear Alex,
Thank you for booking your safari with us.
1. Normally we don’t offer train booking services. We only assist clients upon request and include a service charge which is communicated prior to booking the tickets. We no longer offer this service for free. There is absolutely no way you would be overcharged for a train ticket since the prices are clearly indicated on the ticket and online.
We encourage our clients to book their own flights, train tickets and visas.
Remember that you were refunded $10 for the train booking.
2. Lake Naivasha boat ride and Crescent Island tour are optional activities. Charges vary from company to company. We are not in control of the market prices. We only recommend trustworthy companies. Sometimes, our recommendations may be more expensive than others, but this does not mean you have to book through us. Since a boat ride is a risky activity, we only recommend service providers that are keen on safety. We do not coerce clients to purchase any service; It is voluntary. If you find a cheaper deal elsewhere, we encourage you to take it.
We are glad you have stated that you paid for yourselves to avoid being 'ripped off'.
3. As per our conversation, you chose going to Salt Lick instead of Tsavo West. Had you changed the itinerary last minute, you would have missed your train to Mombasa. Our guide advised you based on the timings and itinerary provided by the office.
We apologize for the inconvenience.
We are committed to ensuring our clients get value for money.
We promise to continue offering practical, sound and professional advice for the safety, wellbeing and satisfaction of all our clients.
Best regards,
Roselyne
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Email Venkat | 20-35 years of age | Experience level: first safari
Very supportive and always responsive
It was a very well organized trip for us. Thanks to Hyrax, we had absolutely no trouble in any bookings or payments. Irene especially makes a good agent for any queries at any time during the entire day.
Also, the safari was very well organized by a good guide who knew about the animals and also the best areas for spotting.
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Email Griffin | under20 years of age | Experience level: first safari
Got the Job Done for a good price
Overall solid experience. Saw 12 lions and guide Julius did his best with getting us views of Wildebeests crossing the river. Not boujee but prices are good and a little negotiable. Communication was a little questionable at times but just trust and advocate for yourself. Things will work out! Would recommend.
IT
Email Luca D. | 20-35 years of age | Experience level: first safari
Professionality and accuracy, we had a great experience.
We really appreciated this tour operator for our safari experience in Kenya. The professional guide was precise and punctual, ready to answer all our questions. I highly recommend this experience to everyone interested.
QA
Email Alwin | 20-35 years of age | Experience level: first safari
Reliable
Thank you Hayrax Safaris. Our trip was short but we made the most of it. Within 3 days we had 1.5 days of game drives where we saw a lot of animals and live cheetah hunting, Visit to Masai village and Naivasha lake along with nature walk with Zebras and Giraffes
AE
Email Meraj | 35-50 years of age | Experience level: first safari
Well organised Safari trip
My family booked 3 days & 2 nights trip from Hyrax Safaris. Miss Emma organised our trip as per our requirements. She made sure our trip would be trouble free. She instructed our Tour Guide/Jeep driver Mr. Jackson all information which was promised by her. Mr. Jackson with many years of experience for Masai Mara Safaris was an impressive driver for off road routes and searching for Big fives. He tried his best to search and click best locations. Thanks Emma and Jackson for a trip which we will remember for the long time.
Masai Mara Safari
I recently went on a three day trip to Kenya through Hyrax Safaris, and it was an unforgettable experience. From the first day to the last, everything was executed perfectly, thanks to Ms Emma, who helped us book the best trip.
Ms Emma made an itinerary that catered to our preferences and needs. She was very professional and did not leave any room for disappointment.
Our guide, Mr Jackson, was amazing. With over 30 years of experience, he was knowledgeable about all the locations and passionate about his job, which made our safari experience more entertaining. Mr Jackson was very professional and punctual, he always showed up before time ensuring we made the most of every moment.
Throughout the safari, Mr Jackson provided us with insightful information about the wildlife and culture of Kenya. His expertise in spotting animals was exceptional, helping us spot the Big Five. We saw about 12 lions, leopards, elephants and many more.
Ms Emma helped us pick a great lodge for our stay, giving us an unforgettable safari experience. The staff at the Olodare camp was friendly and welcoming and provided us with hospitality and delicious meals throughout our trip making the trip very memorable.
Overall, I highly recommend Hyrax Safaris. From exceptional service to experienced and knowledgeable guides, they go above and beyond to make your Masai Mara safari experience an unforgettable one.
Email John | 35-50 years of age | Experience level: over 5 safaris
Excellent operator and safari with fantastic bespoke safari and communication, highly recommended.
We completed a 5-day safari in Amboseli and Tsavo. Our stay was fantastic and from the onset, the communication was excellent with emails replied to immediately. We had specific requests which were all accommodated and cannot recommend Hyrax enough. Many thanks to Irene for organizing this Safari and to our excellent driver Kim. We were all born in Kenya and have been on numerous safaris and this one was one of the best so thank you very much. We recommend upgrading to a 4x4 for safari.
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Email Saby | 50-65 years of age | Experience level: first safari
Memorable lifetime experience of Kenya
This was our first visit to Africa. We are world travelers and we must say our first African safari was wonderful. We did a private tour of Masai Mara, Lake Nakuru and Naivasha. Emmah helped a lot in fine tuning what we wanted to see, when and in what sequence . We got a good 4X4 vehicle and Kim as our driver was great too. The game drives were awesome, the balloon ride in the sunrise was unbelievable and the hotels were good choices. Overall memories of a lifetime .
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Email Pete | 35-50 years of age | Experience level: first safari
Excellent service and kind people!
Loved it! Guides were great and experience was awesome! Woukd recommend it to anyone.