Team Hyrax Safaris
Hyrax Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- KATO & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $200 per person per day (USD, excl. int'l flights)
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Reviews
Email Mohammed | 35-50 years of age | Experience level: first safari
Very knowledgeable about Safaris
I have booked with hyrax at the last minute to go to Nairobi national park. I did not have enough time to make three days safari trip.
I have to say I was immensely impressed with the service they provided.
The driver was very knowledgeable (Mr Jacob). He managed to locate a lot of animals, wildebeests, zebra, and giraffes, including a large male lion, right in the middle of the park. Overall top Safari experience; I plan to return here next year and book three days of safari with them.
US
Email Monae | 20-35 years of age | Experience level: first safari
Great Experience!
Hyrax Safari was super professional and we had an amazing time for our first safari ever! Definitely recommend. Our guide Maurice was awesome!
Well organised
Great safari tour with a good driver, recommend! Thanks peter!
US
Email Max | 20-35 years of age | Experience level: first safari
Hyrax Safari functions as a middle man in Tanzania
Hyrax is not a real tour operator for Tanzania.
Roselyne, who runs Hyrax, was recommended to me by a safari guide my friend used. I booked a 4 day safari and a Kilimanjaro trek with her.
She quoted me $1000 for a safari. I paid her a deposit of $300 and, upon arrival to Arusha, I paid another $700 in person to a tour operator of a different name (strange right?).
During my safari of the past 4 days, I learned that everyone else on the trip paid $650 to a different company (instead of the $1000 I paid to Hyrax). I pointed this out to Hyrax and explained that I wished to be paid the $350 I was up charged. Roselyne said that we should no longer conduct business if I feel I was cheated and cancelled my Kilimanjaro trek that was supposed to start tomorrow.
The Kilimanjaro trek was quoted at $1700 ($200 as a deposit and $1500 once I arrived here in Tanzania). She kept my $200 Kilimanjaro deposit and would have kept the $1500 I had en route (had I not deactivated my visa).
Moral of the story:
-Hyrax is not a real tour operator in Tanzania (they are in Nairobi I believe). They place you on trips with existing operators out of Arusha and then charge you hundreds of dollars more than local companies you could have just booked directly with.
-If you notify Hyrax of the upcharge and complain about them secretly acting as a middle man, then you could get the rest of your trip cancelled and your security deposit stolen like I did.
-Tanzania is a wonderful place to visit and my safari over the past 4 days was incredible; just book with a real company in the area for a cheaper rate.
Disclaimer: Roselyne did un-cancel my trip hours after doing so (and likely after realizing I cancelled that $1500 bank transfer she could have stolen). By that time I had already found another company to go with.
Reply from Hyrax Safaris
Posted on Aug 17, 2022Hi Max,
Thank you for your feedback.
It is important to note that prices vary from company to company.
We are glad that you mentioned you had a wonderful safari. Asking for a refund after doing a safari successfully as outlined in the itinerary is contrary to our terms and conditions; it is also malicious.
With regards to the Kilimanjaro trek, you canceled the tour 24 hours prior to the day of the departure hence attracting 100% cancellation fees. This is stipulated in our terms and conditions which align with universal cancellation policies in the hospitality industry.
We would wish to state that we are a reputable company that has no intentions of stealing from clients.
We apologize for the inconvenience.
Regards,
Roselyne.
Email Tsai | 20-35 years of age | Experience level: first safari
Great place and nice ppl
They are professional and willing to deal with any problem you ask! I will come back again next time!
NL
Email Naomi | 20-35 years of age | Experience level: first safari
Very attentive, helpful and nice
Great tour, the jeep was perfect, every seat had a good view. Itinerary was planned nicely, and we saw a lot of animals, although that depends on luck of course. The camp was clean and very comfortable. Food was basic but good. Overall happy experience :)
Staff was also very helpful with my preparations before the tour.
DE
Email Karla | 20-35 years of age | Experience level: first safari
Magical Kenya
Without doubt one of the best trip I had ( East Africa!).
Upon arrival we were warmly welcomed by Romadan by Hyrax Safari , we felt welcomed with such a friendly atmosphere and we had a fantastic start roming around Nairobi.
We were then directed to a 4x4 Land Cruiser and there we met Roselyn. Roselyn is the organizer of our trip and she is extremely good, very flexible and helpful (appreciate this!) . She responds right away whenever we need something or we need to adjust something for our trip and for that she deserves a special thanks. Our trip were so smooth because of her.
We had three great days in Lenchada tourist Camp which obviously also added up to the experience. From there, we met Helen and Jacintha of Lenchada Tourist Camp and mind you, their food is VERY DELICIOUS. We were really satisfied.
During the game drive, we saw 4 out of 5(big five) not bad at all! Bernard is such a warm personality and highly motivated guide (recommendable!). I truly enjoyed seeing Wild animals in th wild. I just see them in National Geographic and now they were right before my eyes.Masai Mara is really beautiful and magestic.
On our last day, we had the chance to meet the Masai Tribe. This one is the highlight of our tour. We danced, visited their houses and got the chance to talk with them about their culture. This one is really one for the books!
The atmosphere is so special that it really felt like home to all of us. All respect for Hyrax Safari who did a great job; a true sample of an excellent tour. I will never forget this trip.
Many thanks again and I recommend Hyrax Safari to everyone!
DE
Email DanBen | 20-35 years of age | Experience level: first safari
Roselyn assisted us perfectly. She was honest and very trustworthy!
The first leg of our Eastern Africa trip was in Kenya. Roselyn was so hands-on in providing us the details, the things that we have to comply and was also very mindful of our personal needs. Arriving in Nairobi, we met Romodan (who was so cool and fun to be with), who drove us from the airport to the city center to meet Roselyn. Our luggages were transfered from the airport shuttle to the Safari 4x4 truck where we met our guide Bernard. Bernard was kind and well-mannered and was good enough to give our tour group the information that we need. The 3-day Safari adventure was undoubtedly an experience of a lifetime. It's not everyday that you'll get a chance to have a close encounter with hyenas, lions, wildebeasts and giraffes, plus a cultural immersion with the magnificent Maasai tribe in their village.
Hyrax Safaris made our Safari trip memorable. They certainly have the true value-for-money and quality service. We will forever take this excellent experience in our hearts!
CH
Email Giu | 35-50 years of age | Experience level: first safari
Great Safari Experience
It was a fantastic adventure in Masai Mara. Our guide Dennis was a very good driver with a lot of knowledge. He is a perfect driver and had a lot of patience and somehow managed to get the car always in a good angle to get great pictures. I would totally recommend the tour to all animal and Kenya lovers.
NL
Email Romi | 20-35 years of age | Experience level: 2-5 safaris
Flexible
We went on a daytrip from Nairobi to Hell's gate park to cycle a bike and spot wildlife and after to Naivasha lake for a boattrip to spot birds and hippo's. We were able to book this tour last minute which was really nice. Everything was included (transfer, food, water, rent bicycle and boattrip) and was well organised.