Safari360
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $280 to $700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Mark | 20-35 years of age | Experience level: first safari
Very unreliable customer service.
I would not risk your vacation with this company. Our group traveled with them 3 days ago and had an accident (front left tire got detached while driving) in the middle of Ngorongoro Preservation Area. No back-up vehicle was sent to the company. “Mechanic” came after 3 hours and attempted to “fix” the vehicle. Least a day in the Safari and proceeded with the tour with the same vehicle. Upon going back to the town, driver has to stop again (3-4 times) to a mechanic to install the shock. Take note, AFTER GOING TO NGORONGORO. At this point, we’re late on our hotel and needed to look for another one.
Reply from Safari360
Posted on Sep 27, 2023Many thanks for the review Mark, the feedback is much appreciated.
First & foremost let me take this opportunity to apologize for the safari jeep breakdown. As a company we take great strides in making sure that our safari jeeps meet all the safety standards as to ensure both a safe & seamless safari. Even though our jeeps are very well maintained, sometimes unfortunately breakdowns do occur given the status of the roads in the parks. Being in the tour business for quite some time we have acquired some experience along the way in managing such scenarios while making sure the safari program is not interrupted.
While it was logical to send another jeep, the distances involved made it logistically impossible to do so for the 3 day tour. Driving times from Moshi to Serengeti are approximately 9 hours which will ultimately result in a break in the tour program. The 3 day tour you chose was time constraint & ultimately there was no room for much change in itinerary & jeep. That said, given the various circumstances we saw it prudent to fix the problem as quickly as possible so as not to break the flow of the safari program. While the safari jeep was being fixed another jeep was contracted to finish the day's game drive and afterwards the program proceeded on as otherwise planned.
Lastly, we do apologize for this inconvenience and even though it's clear that we didn't meet your expectations on the matter we strive to continuously improve & be better.
NL
Email Corbin van Noort | 20-35 years of age | Experience level: first safari
a well-organized and memorable safari experience, with excellent wildlife spotting and safe driving,
We recently completed a 5-day private safari in Tanzania, covering Tarangire, Central Serengeti, North Serengeti, and the Ngorongoro Crater.
Overall, it was an unforgettable experience, and we were fortunate to see all the animals we had hoped for.
Lameck, our guide, was excellent at spotting wildlife and drove safely throughout the trip. His knowledge of the animals and environment was impressive, and we learned a lot from him. Additionally, Pietro, who handled our booking, was professional and prompt, making the planning process smooth.
However, there were a few areas for improvement:
Bluetooth speaker to wake Lions: One incident that left us feeling uncomfortable was when Lameck used a Bluetooth speaker to play hyena sounds to wake up sleeping lions on our first day. While this did lead to better photo opportunities, it felt unethical, especially with numerous jeeps already surrounding the lions. Although he stopped after we expressed our discomfort, this behaviour seemed at odds with the ethos of conservation that Lameck self-proclaimed. We believe this practice should be avoided entirely in the future.
Language Barrier: One of the more significant issues we faced was with Lameck's English, which made communication somewhat difficult. Almost everything he said, we had to ask him to repeat himself, and after a while, it became tiring to continue asking questions.
Communication about our route and plans: For much of the trip, we didn’t know where we were or where we were going next. For example, when I asked about visiting Seronera, Lameck simply said "no" due to our accommodation, but we ended up going there later. A bit more explanation—like letting us know we’d visit later—would have helped manage expectations. It would also be helpful if he provided options, like whether we'd prefer more time with animals and a later arrival (after sunset) at the lodge, or an earlier return. Keeping guests more informed would enhance the experience.
Overall, it was a fantastic safari, but with a few adjustments, it could have been even better.
Email Mara | 20-35 years of age | Experience level: first safari
Nice Tour but not like description
Thank you for organizing our safari days. We were very much looking forward to the great accommodation "Eco Lodge" as described in the offer. Therefore we were disappointed with the "replacement accommodation" which was not of the same standard.
Danke für die Organisation unserer Safari-Tage.
Wir haben uns im Vorhinein sehr auf die tolle Unterkunft „Eco Lodge“ wie im Angebot beschrieben, gefreut. Deshalb waren wir von der “Ersatz-Unterkunft”, welche nicht dem selben Niveau entsprach, enttäuscht.
Reply from Safari360
Posted on Nov 3, 2022Hello Mara
Many thanks for the review but this happened due to the fact that you erred when transferring the deposit and the funds were not received on our end. The deposit forms a significant part in securing accommodation for the trip and thus a change was necessitated. That said the company had to step in and improvise so as to ensure smooth operations of the safari. The deposit has so far not been received as it was sent back to you.
FR
Email Bibi | 65+ years of age | Experience level: 2-5 safaris
Superb game drive
Our guide Rachid was super efficient and attentive to our desires. He knew how to manage 3 different generations with very understandable English. The accommodations were very nice and in line with the price of the Safari. Excellent atmosphere and Rachid effectively managed car problems (puncture, alternator). All in all, great memory.
(automatic translation from French)
FR
Email Nathalie | 35-50 years of age | Experience level: first safari
Amazing expérience, family trip
It was a wonderful discover. Our driver was Rashid! He was the best guide we can expect. His english was perfect, he was always Nice with kids and adults. We felt always safe.He makes us discover an amazing country! Thanks a lot.. don’t change!
If We Have to say something wrong:
- the booking process was a bit anxiousness.. we are not used to send money with no garantees.. but finally everything goes well.
- We Have an alternator problem but finally everything goes well
- the last hôtel : crater rim View was not as good as the others ones.. it’s disappointed to finish with this impression
FR
Email June Mausset | 35-50 years of age | Experience level: first safari
Incredible guide - be patient with the car :)
Best guide ever for the entire family!
Rachid is a great person, knowledgeable guide, energy and passion always at the top, kids-friendly, good hotels (except for the last one - The Crater Rim View), we met incredible people (like Baraka) and Rachid has a strong network which is very useful when the car is broken (flat tire, alternator broken, etc).
Booking process is far from our standards: no news after paying from Petro was stressful but everything went well!
IL
Email Noy | 20-35 years of age | Experience level: first safari
Godlove is the best guide ever!!
I highly recommend Godlove as a safari guide. His extensive knowledge of wildlife and the ecosystem enhanced our experience immensely. Godlove is not only a careful driver, ensuring our safety while navigating challenging terrain, but he also possesses a keen eye for spotting animals. Throughout our trip, he shared fascinating insights, making each sighting even more meaningful. Thanks to Godlove, we had an unforgettable adventure filled with learning and wonder. Much love from Israel, hope to see you soon, Noy & Yair
IL
Email Ariel | 20-35 years of age | Experience level: first safari
Very reliable , Very recommendable!
We had an amazing 5 day tour with Idi, and we enjoyed it very much!
We recommend this company, as they are very reliable, informative, responsive and go amazing length to satisfy.
Planning the trip was easy, petro answered all of our questions, made changes to the trip according to our requests, upgraded us for no extra cost on the first night accommodation, and most importantly, helped me plan a beautiful proposal! They did it so discreetly my fiancé never suspected anything!
The cars are very well built, we had outlets for charging and a fridge for our drinks. All of our bags were safely buckled and covered so won't get dusty.
The only things I would say are missing was some hot drinks and Internet connection on the roads (some other companies have WiFi in the cars, and would bring a picnic box to keep the lunch warm and hot water for coffee or tea). The AC didn't work in the jeep but honestly was not necessary as the weather was perfect, and on the long drive from the airport to the safari we were driven in a taxi which was comfortable, we were able to catch some sleep.
The guide we had was a natural, took us where we wanted, show to all the animals, great choice in hiring him! he even gave us really good binoculars so we were able to have a great game drive.
We had the most amazing time, don't hesitate, this is the right company to pick for an amazing experience of one in a lifetime.
So to sum up, communication with petro was amazing and easy; the service of the driver was exquisite!; We got the best price here than in any other company we've heard of, so great value for money; they are very reliable, and they trusted us very much.
Email Rachel Garrett | 50-65 years of age | Experience level: 2-5 safaris
Amazing Safari
We have just returned from a fantastic safari arranged by safari 360. They arranged everything for us and came up with an incredible itinerary. All communication with them prior to our departure was swift, courteous and helpful so when we set off our expectations were high.
Our expectations were met and surpassed. Our guide, Amos met us at the airport. Amos stayed with us throughout. He was our driver, guide and expert animal and bird spotter. He was polite, friendly and we were very happy to spend time with him. Amos showed us animals we didn’t think we had any chance of seeing and tried his hardest to find us rhinos and complete the big 5. Amos made sure our holiday was truly a once in a lifetime incredible experience!
The accommodation arranged was brilliant, most were tented camps and far more luxurious than we were expected. All had en-suite bathrooms with hot and cold running water, even in the middle of the Serengeti. The food was great, mainly buffet style with plenty of variety and as much as we wanted to eat. Lunches were packed lunch style, but there was plenty of it.
All in all, we had an amazing time and we would recommend the company and particularly Amos. Thank you all for making our experience superb.
DE
Email David | 20-35 years of age | Experience level: first safari
It was the trip of out lifetime! 🦁
Hello hello,
I am writing this review from all my heart.
This trip has changed our lives. We couldn't have imagined beforehand what we were letting ourselves in for. After getting around 25 offers from various companies, we finally booked a private safari (6 days) for two with Safari360.
And I don't know how I can put into words what we experienced. We have never experienced so many highlights in such a short time.
We received a beautiful, individual plan from Petro beforehand and what we experienced was even better than we expected. We were picked up on time by our guide Godlove at our lodge and at that moment strangers slowly became friends. In six days we have taken him into our hearts. He has such good expertise and is fully passionate about it. He chooses routes away from the crowded paths and often tries to surprise us with views and rare animals, which he succeeds in doing every time. He speaks perfect English, so I could understand him well even with my basic skills. It was an honor for us to be guided by him. He is probably one of the best guides in this country.
All I can say about the choice of accommodation is: unique. We had a wow moment every evening. These lodges are fantastic and animals walked past our tent even at night. The safari never ended. And the national parks are all so different. Tarangire, Ngorongoro or Serengeti. You can't compare them. They are all unique.
Everything went wonderfully with our safari vehicle (Toyota Landcruiser), it took us reliably and comfortably over 1000 kilometers over the rough roads.
I can recommend this trip to anyone who wants to experience Africa. The money is absolutely worth every cent.
Thank you for organizing and carrying out everything so perfectly.
Asanta Sana!
David & Sabrina