Safari360
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $280 to $700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Mark | 20-35 years of age | Experience level: first safari
Very unreliable customer service.
I would not risk your vacation with this company. Our group traveled with them 3 days ago and had an accident (front left tire got detached while driving) in the middle of Ngorongoro Preservation Area. No back-up vehicle was sent to the company. “Mechanic” came after 3 hours and attempted to “fix” the vehicle. Least a day in the Safari and proceeded with the tour with the same vehicle. Upon going back to the town, driver has to stop again (3-4 times) to a mechanic to install the shock. Take note, AFTER GOING TO NGORONGORO. At this point, we’re late on our hotel and needed to look for another one.
Reply from Safari360
Posted on Sep 27, 2023Many thanks for the review Mark, the feedback is much appreciated.
First & foremost let me take this opportunity to apologize for the safari jeep breakdown. As a company we take great strides in making sure that our safari jeeps meet all the safety standards as to ensure both a safe & seamless safari. Even though our jeeps are very well maintained, sometimes unfortunately breakdowns do occur given the status of the roads in the parks. Being in the tour business for quite some time we have acquired some experience along the way in managing such scenarios while making sure the safari program is not interrupted.
While it was logical to send another jeep, the distances involved made it logistically impossible to do so for the 3 day tour. Driving times from Moshi to Serengeti are approximately 9 hours which will ultimately result in a break in the tour program. The 3 day tour you chose was time constraint & ultimately there was no room for much change in itinerary & jeep. That said, given the various circumstances we saw it prudent to fix the problem as quickly as possible so as not to break the flow of the safari program. While the safari jeep was being fixed another jeep was contracted to finish the day's game drive and afterwards the program proceeded on as otherwise planned.
Lastly, we do apologize for this inconvenience and even though it's clear that we didn't meet your expectations on the matter we strive to continuously improve & be better.