Reviews

Sort By: Date Most Helpful Rating 101-110 of 120 Reviews
Elise   –  
United States US
Visited: August 2018 Reviewed: Aug 26, 2018

Email Elise  |  20-35 years of age  |  Experience level: 2-5 safaris

Couldn't be better!
5/5

Great customer service! It couldn't have been easier to plan and book-Andre was very, very helpful. We also SAVED money by booking through Gems of Africa vs. directly through the game reserve. We enjoyed the safari tour greatly and my parents (who were initially skeptical about everything) were very, very pleased and impressed.

Neil   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 16, 2019

Email Neil  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic service prior, and an amazing Safari during - would highly recommend
5/5

The service was brilliant and the lodge had thought of every little detail to make the stay perfect. All emails were answered quickly, professionally and helpfully. We had plenty of questions about options and they tailored the package that was right for us. Would highly recommend.

Christine   –  
United States US
Visited: June 2019 Reviewed: Jun 14, 2019

Email Christine  |  20-35 years of age  |  Experience level: first safari

Fantastic safari experience for family with young children!
5/5

We are a big family traveling with 6 young children. We were concerned about finding a good fit for our safari. With Janine’s help, we were able to find the perfect safari for our family! The children had a wonderful time, as did we adults! We loved the food, the lodge and the safari drives! Everything went smoothly, and the people we met and worked with were fantastic! We highly recommend booking your safari here!

Tatiana   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 30, 2019

Email Tatiana  |  35-50 years of age  |  Experience level: first safari

Great company
5/5

We booked our safari tour with Gems of Africa Safari & Tours. We worked with Janine. From the first communication to the final result the experience was superb. Janine was able to find us a great price for the lodge in the Pilanesberg National Park. She helped us to book the transfer from the airport on the first day and a return transfer plus tour on the last day. It was so easy to communicate with her. Of course, we had a lot of questions/concern because it was our first visit to South Africa. Janine always provided us detailed answers, and she responded to all emails right away. She provided us all the details for our travel. When we arrived, everything went without any problems. The driver met us at the airport, the lodge was ready for our arrival. The return transfer went as promised as well. We are more than happy with our experience with Gems of Africa Safari & Tours and with Janine. We definitely recommend them to everyone who is planning to visit South Africa.

Jason   –  
South Africa ZA
Visited: March 2020 Reviewed: Jul 7, 2020

Email Jason  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent experience.
5/5

Had a great time at the park! Took my girlfriend from America and she had never seen anything like it. Very informative safari tour guides and got to see plenty of animals

Noel   –  
South Africa ZA
Visited: March 2021 Reviewed: Mar 31, 2021

Email Noel  |  50-65 years of age  |  Experience level: over 5 safaris

Awesome service and quick response and more affordable than other operators.
4/5

I was very happy from start to finish with all the arrangements.
a few days before we went to Mabula we were contacted again and reminded.
They also hoped that we would have a good break.
That we did indeed! Was a much needed very enjoyable 3nights 4day stay.

look forward to using them again in the future.
regards
Noel

Phola   –  
South Africa ZA
Visited: April 2021 Reviewed: Apr 24, 2021

Email Phola  |  35-50 years of age  |  Experience level: over 5 safaris

I had the best experience ever! Will definitely be using them again soon!!
5/5

I had the best experience,
From the first phone call!! Everyone that we dealt with was very friendly and went above and beyond and exceeded our expectations.

Posh Obk   –  
South Africa ZA
Visited: April 2021 Reviewed: May 6, 2021

Email Posh Obk  |  35-50 years of age  |  Experience level: over 5 safaris

Great, very helpful
4/5

Great deals and Janine is very helpful. I loved the fact that they also included a list of what to pack to make sure you are ready for anything and have a great experience too. The lodge was amazing, good welcome by the staff. Overall I had an amazing time, staff takes care of you, whatever you want, they are super nice, just amazing. I'll definitely use Gems of Africa a lot.

Raphael   –  
Brazil BR
Visited: January 2024 Reviewed: Jan 16, 2024

Email Raphael  |  20-35 years of age  |  Experience level: first safari

Exceptional Support from Gems of Africa!
5/5

Gems of Africa provided flawless support, exceeding expectations in planning my South Africa trip. Every service was executed with excellence. Delighted with the experience, I would unquestionably choose them again.

Keeley   –  
United Kingdom UK
Visited: January 2024 Reviewed: Jan 18, 2024

Email Keeley  |  20-35 years of age  |  Experience level: first safari

Attentive, responsive and helpful!
5/5

I first reached out to Gems of Africa when looking at booking a 2 night safari for our January trip. Within 24 hours, Kelly got back to me saying that the option I had enquired about was not available. Attached to the email was then a document of options that were available for my selected dates - options that I would not have been able to find myself when looking online. Kelly was extremely responsive and answered all of my questions quickly. We had decided to go with the presented option of Inverdoorn, a reserve that we had not heard of before but found out it is the sister reserve of Aquila. The booking process was easy and smooth, and Inverdoorn were in touch the day before our safari to inform us of pick up time from our accommodation to the safari. When we arrived, we were presented with a (huge!) cake as I had told Kelly that we were visiting for my birthday. A really nice touch that definitely was not needed, but was very much appreciated.

The tour itself was amazing, on our first drive when we arrived we saw lions, rhino, giraffes, springbok, buffalo and ostriches. Then the following morning we saw the same again alongside the elephants. We got very close to the animals without it becoming intrusive and our ranger was both extremely passionate and knowledgeable. You could tell he loved the animals and what he does. I would definitely recommend Gems of Africa to anyone who is looking to book a safari. Hassle free, great communication and reliable!

Average User Rating
4.9/5
Rating Breakdown
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  • 4 star 13
  • 3 star 1
  • 2 star 0
  • 1 star 0
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