Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 106
  • 4 star 13
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 106 Reviews
Virginia   –  
Spain ES
Visited: April 2019 Reviewed: Apr 17, 2019

Email Virginia  |  50-65 years of age  |  Experience level: first safari

Fantastic customer service.
5/5

All was great. Customer service was professional and caring. Highly recommended.

francesco   –  
Italy IT
Visited: April 2019 Reviewed: May 3, 2019

Email francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service!
5/5

Excellent service and really smart and fast communication during the booking and before departure: we had a great time in Pilanesberg with our 2 kids! Totally recommended

Justin Etkin   –  
United Kingdom UK
Visited: September 2019 Reviewed: Sep 22, 2019

Email Justin Etkin  |  35-50 years of age  |  Experience level: first safari

Shawn was great and so knowledgeable
5/5

Communications with gem was great and the booking was made so easy.
The Safari was one of the best experiences I have had. A whole day in the south African Bush with animals in their natural environment

Steven M   –  
United States US
Visited: December 2019 Reviewed: Jan 5, 2020

Email Steven M  |  20-35 years of age  |  Experience level: first safari

10/10, Amazing Experience I will never forget!
5/5

The driver who picked us up was incredibly knowledgable and gave an amazing start even prior to entering the park. I was given vast knowledge about the area, the animals, and the experience that fueled my imagination.

Entering the lodge, it was like straight out of a dream. Very friendly staff, rooms that are air conditioned, and within view to giraffes, warthogs, baboons, and elephants that would be in the vicinity (but never enter the grounds).

The safari drives themselves were incredible. Every driver had a vast amount of knowledge on every bit of animals and flora we saw. Within the first drive I saw all the animals that I came to see, and pretty close!

By the end of the trip I was already planning on returning!
Thank you Janine who made sure I was comfortable every step of the way. 10/10 would return again.

Dave, Ed, Simon and 2 kids (5 & 8 years old)   –  
United Kingdom UK
Visited: January 2020 Reviewed: Jan 11, 2020

Email Dave, Ed, Simon and 2 kids (5 & 8 years old)  |  35-50 years of age  |  Experience level: first safari

A trip of a life time, we were looked after like gods !
5/5

A trip of a life time, saw so many amazing things and were looked after like gods !

Katja   –  
Slovenia SI
Visited: December 2019 Reviewed: Jan 12, 2020

Email Katja  |  35-50 years of age  |  Experience level: first safari

We spent great time in South Africa and really have excelent experience with our tour organizer!
5/5

We booked our safari tour in Pillanesberg national park with Gems of Africa Safari & Tours. We worked with Janine. Janine organise our tailored three days package. Package includes lodging, safaries, lion park and trasfer from airport and back to Johannesburg. From the first communication to the final result the experience was superb. It was so easy to communicate with her. She was very responsive and helpfull. We had a lot of questions because it was our first visit to South Africa. We had a minor issue at lion park. We called Janine even though it was Sunday, and she immediately settled the matter. We definitely recommend Janine to everyone who is planning to visit South Africa.

Debbie   –  
Australia AU
Visited: January 2020 Reviewed: Jan 18, 2020

Email Debbie  |  50-65 years of age  |  Experience level: first safari

From start to finish: luxury and attention to detail
5/5

The two lodges that Gems of Africa Safari and Tours arranged for us were fantastic. The staff were wonderful and attentive. We had the same game driver each time - who was extremely knowledgeable and very nice. Everyone we met went the extra mile to attend to us. The lodges were clean, well maintained and luxurious + air conditioned. We can't thank Janine and the team at Gems of Africa enough for arranging every component of our African adventure from start to finish (including flights and transfers). Thank you!

Jeannie   –  
Australia AU
Visited: February 2020 Reviewed: Mar 19, 2020

Email Jeannie  |  50-65 years of age  |  Experience level: first safari

Excellent communication and easy to deal with!
5/5

Janine responded to all queries and emails promptly. She was very understanding of internet issues we encountered on our cruise ship that made accepting quotes and payment slow. She was particularly helpful regarding one of our group who uses a mobility scooter. Jannie put together four different quotes providing choices of game reserve and the number of nights.
We had a wonderful time at the Aquila Private Game Reserve. We got to see four of the Big 5 and many other unique African animals. Our driver and guide were informative and keen to show us the animals on the reserve, often up very close. They frequently checked that we had had long enough to observe the animals before moving on and reminded us how to stay safe. Such an amazing experience!
Our room, 101, was comfortable and very spacious. In fact we felt the bathroom was similar in size to our cabin on board ship!!!
The food was delicious, plentiful and dishes were labelled which was important for people with special dietary requirements. And we got to taste and try South African food!
We would particularly like to thank our driver Sasa who was very informative and answered our many questions. He even organised to return us to the ship via Table Mountain and through Capetown itself so that we could enjoy and experience even more of his country.
We highly recommend Gems of Africa and Janine for their efficiency, communication and professionalism. Thank you Janine.

Juanita   –  
South Africa ZA
Visited: February 2020 Reviewed: Jun 11, 2020

Email Juanita  |  35-50 years of age  |  Experience level: first safari

Trouble free experience
5/5

We booked a trip through Janine for clients from Turkey that visited SA in February at Bakubung Bush Lodge and the service we got was outstanding. Emails are responded to promptly and changes were done without any hesitation. Janine is very friendly, helpful and professional. She keeps you updated on all arrangements without asking for it. Shuttle services from airport to lodge and back went smoothly. Will definitely make use of them again.

Fabio   –  
Australia AU
Visited: February 2020 Reviewed: Jul 8, 2020

Email Fabio  |  35-50 years of age  |  Experience level: first safari

Amazing experience!!
5/5

The Resort was amazing and great food! Our guide was really knowledgable and a really funny guy as well!! We got to see the big 5 as the half-day trip description said. However, some of the animals (giraffe and zebra) were a bit too far to be seen or take pictures of. Our guide tried to get as close as possible, but still, some animals were still a bit far to spot straight away. We understand that we couldn't reach the animals too close because some of them were up on the hills or there were no roads that could lead a bit closer.
Nevertheless, the location was amazing and our guide was just phenomenal. So, we definitely had a great experience! If you are in Cape Town for just a few days, we definitely recommend it!!!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 106
  • 4 star 13
  • 3 star 1
  • 2 star 0
  • 1 star 0
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