Reviews

Sort By: Date Most Helpful Rating 21-30 of 127 Reviews
Akiko   –  
Japan JP
Visited: July 2024 Reviewed: Jul 20, 2024

Email Akiko  |  50-65 years of age  |  Experience level: 2-5 safaris

Good assistance
5/5

Good assistance for our booking and good response.

Ellen   –  
United States US
Visited: July 2024 Reviewed: Jul 16, 2024

Email Ellen  |  50-65 years of age  |  Experience level: first safari

Lindo was very responsive and was able to tailor the trip to my needs.
5/5

I had a wonderful trip. My time and budget were limited, but Lindo was able to find a package for me and I had a great experience.

Maelle   –  
Ivory Coast CI
Visited: July 2024 Reviewed: Jul 16, 2024

Email Maelle  |  35-50 years of age  |  Experience level: first safari

the team was very efficient, helpful and friendly
5/5

Gems of Africa was fantastic! Their friendly and efficient team helped us plan an unforgettable safari in Pilanesberg and two-day trips in the Cape area, for our family with young children. They made the planning process enjoyable and everything went smoothly during our trip. Highly recommend!

Tanya   –  
South Africa ZA
Visited: June 2024 Reviewed: Jul 3, 2024

Email Tanya  |  35-50 years of age  |  Experience level: over 5 safaris

Very helpful especially with the changes I made
5/5

their service was great and everything was in plac

bob   –  
Indonesia ID
Visited: May 2024 Reviewed: Jun 17, 2024

Email bob  |  35-50 years of age  |  Experience level: 2-5 safaris

the level of customer satisfaction and communication is superb and next level
5/5

Gem of Africa offers lots of options and variety of tour and you can easily chat with them through whatsapp or phone call. that is super helpful!

Gem of Africa offers a superb communication especially Janine Bouwer. She replied to my chat on whatsapp pretty on time and strive to hear customer's concern, needs and request.

My wife all of sudden (3 days before the trip) is unable to do the 5 days 4 nights trip that I have already booked and paid in full to Gem of Africa and want to change to 3 days 2 nights. Janine could have simply refused to refund like other Company would do but instead she tried to find the alternative options and offered to refund the price diffence.

Our tour guide is Asanda. He is very kind, helpful, polite, and fun. I would definitely recommend Gem of Africa to the world. Special thanks to Janine and Asanda. Our family was very happy.

Barbara   –  
United States US
Visited: May 2024 Reviewed: Jun 3, 2024

Email Barbara  |  65+ years of age  |  Experience level: 2-5 safaris

Wonderful Safari experience!
5/5

They made it very easy to book our Safari to Aquila Game Reserve! It was great value for our money! We got notified about everything & even got a call the day before confirming our transfer time! Our transfer driver was wonderful & everything at Aquila Game was amazing! We were so happy we chose the Premier Lodge room. It was big with a view overlooking the Reserve and we saw numerous animals as we sat on our balcony! Each Game Drive was different & we saw the animals in different areas of the Reserve. Beautiful scenery while on our Drives! The wine & snacks midway through the evening drives was a nice touch! I was nervous about this booking & if it would live up to our expectations. But, it exceeded our expectations! Thank you for everything!

Melroy   –  
United Arab Emirates AE
Visited: May 2024 Reviewed: Jun 2, 2024

Email Melroy

Excellent confirmation of booking and transparency of inclusion's.
5/5

Gems Of Africa responded with the information required with full clarity. Janine was assigned to us to get the information and booking was confirmed without much delay.
As promised our transfer to Gondwana was arranged and available.
Tom our tour guide and driver for the transfer was professional and kept us engaged during the transfers.
The Gondwana staff also mirrored the information that Gems of Africa had shared and our stay was without any problems.
The reserve also arranged our game drives and we are thankful to Janine and the Gems of Africa team for making our holiday memorable.

Nikolaos   –  
Greece GR
Visited: April 2024 Reviewed: Apr 29, 2024

Email Nikolaos  |  20-35 years of age  |  Experience level: first safari

Great guys
5/5

There suggested very nice to do and activities in South Africa and they arranged everything, we didn’t have to worry about anything!

Maureen Piper   –  
New Zealand NZ
Visited: April 2024 Reviewed: Apr 29, 2024

Email Maureen Piper  |  65+ years of age  |  Experience level: first safari

Reliable and communicative
5/5

We have just finished a two night stay on the Garden Route. I can only speak in superlatives about our experience. From the reservations consultant to the driver to the accommodation to the food to the staff, everything was wonderful and exceeded expectations. The breakfast was the best we have eaten anywhere in the world.

For other travellers: we were not given an option about the standard of our accommodation, so ended up in a luxury two bedroom villa, when we would have been just as happy in the cheaper option of a one bedroom villa on the same property, which also looked great. We were also incorrectly advised by the reservations consultant that we would have a 50% chance of seeing the big five, when the property only had the big four. These two issues did not affect our enjoyment of our stay, but it's important for transparency.

I would definitely use this tour operator again, but it's important to ask all the questions when booking.

Anja   –  
Switzerland CH
Visited: February 2024 Reviewed: Mar 19, 2024

Email Anja  |  20-35 years of age  |  Experience level: 2-5 safaris

Smooth!
5/5

Our group of friends embarked on an unforgettable Safari experience thanks to the exceptional service provided by Gems of Africa Safari & Tours. From the initial booking to accommodating our last-minute changes, they went above and beyond to ensure a seamless journey. We couldn't be happier with our experience and eagerly look forward to booking with them again in the future!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 112
  • 4 star 14
  • 3 star 1
  • 2 star 0
  • 1 star 0
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