Mr. Ibrahim Mruma, Managing Director
Luitours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- TATO & TTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $150 per person per day (USD, excl. int'l flights)
Reviews
BG
Email Hristo Mitrov | 50-65 years of age | Experience level: 2-5 safaris
Amazing professionals
It was the greatest experience of our lives. Amazing professionalism, food accommodation, everything was the best you can get. Alain was great, he helped us see the real Africa with all the animals, the food was impeccable, he even helped us at the airport in Arusha. Compliments!!!!
NL
Email Judith and Arjan | 50-65 years of age | Experience level: first safari
Unforgettable
We Just finished our 10 Day safari and we absolute loved it!! The Parks, the lodges, the food and the friendly People in the lodges. But also the travel between the Parks. Now you can also see how life in Tanzania is and all the different landscapes. This makes the trip more than complete in my opinion. We have seen a lot of animals big and small and sometimes had the feeling to be the only car in the park.
Thanks Ibrahim for you patience to answer al my questions so quickly!!
NL
Email Imad Taleb | 20-35 years of age | Experience level: first safari
Amazing experience!
Everything was amazing from communication with Ibrahim that was super quick and smooth to the safari itself.
Everything was arranged for us and well communicated (pick up/drop off from hotels, flights, safari).
We really liked Allan as a guide, he was kind and explained everything well and provided with binoculars and had home cooked meals for us to enjoy during the Safari.
The hotel was very nice and offered nice amenities (it was outside the natural reserves as we did two different parks in two days).
I highly recommend this tour!
Email Theo | 20-35 years of age | Experience level: first safari
I would recommend you avoid at all costs
We had a terrible experience with them. The driver/guide showed little interest in providing us with a satisfactory experience. He barely spoke to us during the 8-day safari and made no effort to establish any sort of rapport. We had to initiate conversations and invite him to join us for dinners. Despite having chairs and tables in the car, he didn't attempt to find pleasant spots for us to enjoy lunch with a view. Instead, he suggested having lunch in the car on several occasions, even after spending the entire morning there.
We opted for a mid-tier safari, but the packed food was atrocious, especially lunches. (Dinners, especially at Nyerere Camp and Ruaha were excellent)
We understand that box lunches are typically simple, but in this case, they were inedible. The chicken was so dry it might as well have been a rock, and despite my partner being vegetarian, they got the order wrong three times. After informing our driver of the mistake the first time, he neglected to double-check the following day, forcing us to inspect the lunch box ourselves.
The car got also stuck once, which of course can happen as its part of the experience but the guide/driver did not even say sorry, he just silenced himself and we did not know what was happening or how long that might have taken.
Additionally, at one of the camps, the food was excessively chewy to the point where I experienced gum inflammation. After reporting this to Ibrahim, the safari organizer at LuiTours, he changed our accommodations. However, he then proceeded to ignore us, failing to respond to any further communication. This level of unprofessionalism is unacceptable. Avoid LuiTours at all costs.
Reply from Luitours and Safaris
Posted on Feb 21, 2024Thank you for your review; we apologize for disappointing you.
First, there was a lot of rain in January this year, and during the game drive, the jeep became stuck in the mud, which our driver managed to overcome.
Yes, we generally serve exceptional picnic lunch during game drives, but this time due to horrible weather conditions, as it was pouring most of the time, we were unable to find the appropriate site for picnic lunch, so customers enjoyed their meals inside the car.
Yes, you are correct about the lunch boxes. Theo informed me about the lunch boxes from Bastian Camp that were not acceptable, and he requested that I alter the accommodations since they do not want to return to Camp Bastian Mikumi and I booked them Camp Atupele at no extra cost and there was no refund from Camp Bastian as it was last minute cancellation
Last day, when they drove from Ruaha to Mikumi, he emailed me regarding the lunch boxes, mentioning that the lodges had forgotten to provide one vegetarian dish. We attempted to find a restaurant in the park where we could purchase them a hot lunch, but we couldn't find one. We even went to other lodges to buy them a vegetarian meal, and they understood the situation; he even said he'd wait till evening. I apologize again for disappointing you.
Sorry for what happened, and I assure you that it will never happen again, because we have already raised these issues with the lodges, and we will also continuously reminding our guides of their duty.
Thank you for understanding
Email Gaia | 20-35 years of age | Experience level: 2-5 safaris
Excellent organisation and great guide (Katuku)!
This tour is amazing, very well organised and both Ibrahim and Katuku (our guide) have been great! Ibrahim was always very responsive and helpful while organising the tour and made sure that we were happy with everything. During the tour, Katuku has been fantastic, he’s very knowledgeable of all the animals, he was very committed at making sure we had an amazing safari by carefully searching for animals. He also made us feel very safe every step of the trip. Well done guys and would definitely recommend! Asante!
Email Roman and Eva | 50-65 years of age | Experience level: first safari
Luitours Safari organized the tour very well. The process was very well coordinated.
Just great!
We had booked a 4 -day safari. Our leader Okuli was very nice and courteous, and a friendship was created in the 4 days. We had a lot of fun looking for the car ride. He explained a lot about the country and its people and responded to all of our wishes.
The accommodations were just awesome.
An unforgettable safari, well organized. We will be back.
DE
Email Bennet | 35-50 years of age | Experience level: first safari
Very supportive. Great service, thank you !
The communication is very good. They were always reachable, when we had questions or special wishes. Thank you for your support and the amazing trip.
HU
Email Dr. Dávid Gulyas | 35-50 years of age | Experience level: first safari
Gladson was a great Guide and a very intelligent and friendly company só we would like to say thanks
Well organised tour with great destinations. Accomodations were very nice and the Staff also perfect. We had a great chance to get a very nice knowlege about the country and the people. It was a colorful and mind opening jorney for us.
IT
Email Angelo | 20-35 years of age | Experience level: first safari
2 Days in Tarangire & Ngorongoro
I chose Luitours for his professionalism and gentelizes in following me in explaining the service and in the payment processes of Safari.
Safari who respected all the features I expected, from Okuli’s Professionalism, who helped us at all times of Safari
I recommend everyone to choose this agency, the best for quality/price
Email Philip | 65+ years of age | Experience level: 2-5 safaris
Very efficient, flexible and reliable
We went with Luitours for 2 weeks in August 2023 around the Tanzanian National Park southern route (Mikumi, Ruaha and Nyerere) plus a few days at Kilwa by the Indian Ocean. We were picked up at Dar airport, dropped back there and were looked after all the time in between. Luitours was very flexible and helpful in amending their standard package to suit our requirements. Everything worked very well, and the trip substantially exceeded our expectations. Our driver/guide Khalifa (who was with us all the time) was great had an astonishing ability to spot animals and birds and was very informative about not only fauna but also all things Tanzanian. The game park lodges were of a perfectly adequate standard and the one just outside Ruaha NP had one of the best views I have ever seen. We are very happy to recommend Luitours for a Tanzanian safari in the future. Philip