Mr. Ibrahim Mruma, Managing Director
Luitours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- TATO & TTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $150 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Nagore and Lorea | 35-50 years of age | Experience level: first safari
Great tour operator and the best guide!
At Mikumi National Park, we had an amazing experience!!
Everything went well and our guide did everything in his power so that we could see all the animals in the park!!
We also appreciate the help that both Ibrahim (from office in Arusha) and Katuku (our guide) gave us to recover our luggage. Because
when we arrived to the airport, our luggage was not there and we had to leave immediately for the Mikumi National Park without it.
They coordinated everything and we recovered it at the next destination. Asante sana!
We highly recommend this agency.
DE
Email Mohammed | 20-35 years of age | Experience level: first safari
An amazing experience without a the tiniest bit of doubt!
Our safari at Mikumi National Park was an amazing experience! We had a big time together with our guide Katuku.
Highly recommended tour, definitely cannot go wrong with that!
IT
Email Giuseppe | 20-35 years of age | Experience level: first safari
1 day safari to Nyerere park
It was a unique short but very intense experience .. we had a jeep all to ourselves with two fantastic guides who allowed us to see many animals in their natural habitat (lions, elephants, wildebeests, giraffes, monkeys, zebras ecc)
NL
Email Zjarkova Elena | 50-65 years of age | Experience level: first safari
Everything is very good organized, a good advice, the tickets on time and the best one driver Nurdin
We went to Mikumi! Many animals seen, The transfer with driver Nurdin
(automatic translation from Dutch)
US
Email Kartikeya | 20-35 years of age | Experience level: first safari
Amazing experience
We had a great experience overall. Ibrahim was easy to work with for planning the tour and was able to accommodate extra airport pick ups and hotel stays at a reasonable price. Everything was as described in the tour brochure, and the glamping tents after the first day of safari far exceeded our expectations.
Samwell was an amazing guide -- very patient and knowledgeable. He was able to optimize our time at the parks to see more animals.
US
Email Steven | 50-65 years of age | Experience level: over 5 safaris
DISAPPOINTING!
Embarked on a 4-day safari to Selous. On the way to the national park, the driver slammed into a curb. The impact injuring my wife’s lower back, hip and ribs. It was an unforced, self-accident and 100% fault of the driver. There were witnesses. He apologized profusely over and over again. My wife was in considerable pain and unable to continue the safari. We were forced to cancel the trip. I asked for a partial refund on the safari, but the tour operator refused, claiming it was not their fault and that he is out a lot of money! Not what you want to hear from your tour operator.
While accidents can happen on adventure trips, it’s how a company responds to such situations that separate the good ones from the bad ones. We did not feel safe with this company and are very disappointed.
In the end, no safari, no animals, no refund, just an injured wife and bad memories.
Reply from Luitours and Safaris
Posted on Jul 5, 2023Steven was our Client and he booked 8 Days Safari to Selous, Mikumi, Ruaha and Udzungwa Mountains
On 31st May 2023 (Few hours before safari) he called me that they will not be able to start the tour in the next morning because his wife got sick in Zanzibar and he wanted me to adjust the tour by one day which I agreed (To start the tour on 2nd June) with the same itinerary
That they'll fly to Dar on 1st June so they can start the tour on 2nd June. But on 1st June he then called and texted me that his wife is very sick and the Doctor in Zanzibar advised them not to fly
That day passed and he called and texted me on 2nd June informing me that it will be hard for them to fly as his wife is not doing well, but they wish to fly the next day (3rd June) to Dar es Salaam and just relax in the hotel for 3 days
He also asked if I can change the itinerary and do a small safari , I told him that according to cancellation policies there will be no refund for the booked accommodations, he then replied (I don't care about that, i only care for my wife now, we'll find other accommodations)
He asked me if I can book the hotel in Dar es Salaam for them. He picked the hotel (Mediterrano Hotel) and we booked, we also arranged airport pick for them (From Dar es Salaam airport to the Mediterrano Hotel)
On 5th June he texted me that his wife is still weak but they wish to go on safari the next day. And asked me if I can offer them a small safari for 4 days and they were suggesting Nyerere National Park
I said ok, I'll do it because they planned this trip since 2019 and I wanted them to have a really taste of Tanzania Safari
He suggested accommodation which is comfortable to stay and rest incase his wife won't be able to go for game drive as she was still sick and weak. I booked them Selous Safari Lodge for 3 nights
Then on 6th June the tour started and I gave them the best safari car with AC and a well professional driver/guide. The driver was driving very slowly as they've requested, as you all know that from Dar es Salaam to Selous after getting out of town there's a rough road and after a certain drive his wife stoped the car and complained that she broke her rib saying that the driver hit a curb
The driver asked to take her to the hospital but she refused. He then asked them if they are ok to continue with the safari to Selous and she said it's fine they can proceed with the drive. I'm wondering how someone with the broken rib continue with the safari and refused to go to the hospital
FR
Email Sarah | 20-35 years of age | Experience level: first safari
Great safari with Luitours. From the organisation to the tour every was perfect.
The safari was perfect. The communication with Ibrahim was smooth. Even in the rain season we were able to see a lot of animals thanks to our guide Shomvi. He was very nice and funny.
I really recommend Luitours.
Email Barbara Seller | 50-65 years of age | Experience level: over 5 safaris
Perfect organization
We were picked up early in the morning with a very nice clean car and brought to the airport. The driver organized all check in. When we arrived at the air strip our guide and driver Eric picked us up and we started directly our first game drive. It was amazing what we saw. Giraffes warthog buffaloes lions elephants impala and lots of birds. Eric drove careful and gave us time to observe the beautiful landscape and animals. He was very knowledgeable and explained everything in an interesting way. We did a change of the program for the second and third day which was no problem at all. Just a short Whatsup to Ibrahim from luitours and everything was perfectly organized again.
The lodge we stayed was good and clean, the team there very friendly and welcoming. The only point of improvement would be the breakfast which was very simple. Lunch and dinner were very tasty and catered for everyone. When we returned the driver was waiting for us already and we were brought back with no problems even it was the first day of Ramadan. Thank you for an amazing experience.
CZ
Email David Hanzlík | 35-50 years of age | Experience level: 2-5 safaris
Everything went well
The services and communication went well, we really liked the professional approach of Safari and can only recommend it
IM
Email Gary Proctor | 50-65 years of age | Experience level: over 5 safaris
Great company to work with and our guide Khalifa was fantastic
Working with the owner Ibrahim, we managed to create a bespoke 10 day private safari through some of the southern circuit national parks. Collected from the airport we were taken through Nyerere, Mikumi and Ruaha National Parks before coming back via the Udzungwa Mountains to see the waterfalls. Our guide Khalifa was a fantastic driver and animal spotter. He constantly made sure we were ok and was very knowledgeable about the places we visited. Regarding the parks themselves, they all had something to offer, Nyerere had the Rufiji River and was really quite beautiful. Mikumi, whilst not as attractive, a bit like the open Serengeti plains, had the best animal sightings, whilst Ruaha was just stunning scenery. To go on safari through so many baobab trees, palm trees and huge boulders was amazing, and so many elephants. We got lucky and saw cheetahs here too. Anyway, I would highly recommend LuiTours as a company that can fix a bespoke safari for you, they were very friendly and flexible to our demands and requirements. And I can't recommend Khalifa high enough as a great guide and friendly guy. If we come back we will use LuiTours and Khalifa again without a doubt.