Mr. Ibrahim Mruma, Managing Director
Luitours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Member Of:
- TATO & TTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $150 per person per day (USD, excl. int'l flights)
Reviews
Email Theo | 20-35 years of age | Experience level: first safari
I would recommend you avoid at all costs
We had a terrible experience with them. The driver/guide showed little interest in providing us with a satisfactory experience. He barely spoke to us during the 8-day safari and made no effort to establish any sort of rapport. We had to initiate conversations and invite him to join us for dinners. Despite having chairs and tables in the car, he didn't attempt to find pleasant spots for us to enjoy lunch with a view. Instead, he suggested having lunch in the car on several occasions, even after spending the entire morning there.
We opted for a mid-tier safari, but the packed food was atrocious, especially lunches. (Dinners, especially at Nyerere Camp and Ruaha were excellent)
We understand that box lunches are typically simple, but in this case, they were inedible. The chicken was so dry it might as well have been a rock, and despite my partner being vegetarian, they got the order wrong three times. After informing our driver of the mistake the first time, he neglected to double-check the following day, forcing us to inspect the lunch box ourselves.
The car got also stuck once, which of course can happen as its part of the experience but the guide/driver did not even say sorry, he just silenced himself and we did not know what was happening or how long that might have taken.
Additionally, at one of the camps, the food was excessively chewy to the point where I experienced gum inflammation. After reporting this to Ibrahim, the safari organizer at LuiTours, he changed our accommodations. However, he then proceeded to ignore us, failing to respond to any further communication. This level of unprofessionalism is unacceptable. Avoid LuiTours at all costs.
Reply from Luitours and Safaris
Posted on Feb 21, 2024Thank you for your review; we apologize for disappointing you.
First, there was a lot of rain in January this year, and during the game drive, the jeep became stuck in the mud, which our driver managed to overcome.
Yes, we generally serve exceptional picnic lunch during game drives, but this time due to horrible weather conditions, as it was pouring most of the time, we were unable to find the appropriate site for picnic lunch, so customers enjoyed their meals inside the car.
Yes, you are correct about the lunch boxes. Theo informed me about the lunch boxes from Bastian Camp that were not acceptable, and he requested that I alter the accommodations since they do not want to return to Camp Bastian Mikumi and I booked them Camp Atupele at no extra cost and there was no refund from Camp Bastian as it was last minute cancellation
Last day, when they drove from Ruaha to Mikumi, he emailed me regarding the lunch boxes, mentioning that the lodges had forgotten to provide one vegetarian dish. We attempted to find a restaurant in the park where we could purchase them a hot lunch, but we couldn't find one. We even went to other lodges to buy them a vegetarian meal, and they understood the situation; he even said he'd wait till evening. I apologize again for disappointing you.
Sorry for what happened, and I assure you that it will never happen again, because we have already raised these issues with the lodges, and we will also continuously reminding our guides of their duty.
Thank you for understanding
US
Email Steven | 50-65 years of age | Experience level: over 5 safaris
DISAPPOINTING!
Embarked on a 4-day safari to Selous. On the way to the national park, the driver slammed into a curb. The impact injuring my wife’s lower back, hip and ribs. It was an unforced, self-accident and 100% fault of the driver. There were witnesses. He apologized profusely over and over again. My wife was in considerable pain and unable to continue the safari. We were forced to cancel the trip. I asked for a partial refund on the safari, but the tour operator refused, claiming it was not their fault and that he is out a lot of money! Not what you want to hear from your tour operator.
While accidents can happen on adventure trips, it’s how a company responds to such situations that separate the good ones from the bad ones. We did not feel safe with this company and are very disappointed.
In the end, no safari, no animals, no refund, just an injured wife and bad memories.
Reply from Luitours and Safaris
Posted on Jul 5, 2023Steven was our Client and he booked 8 Days Safari to Selous, Mikumi, Ruaha and Udzungwa Mountains
On 31st May 2023 (Few hours before safari) he called me that they will not be able to start the tour in the next morning because his wife got sick in Zanzibar and he wanted me to adjust the tour by one day which I agreed (To start the tour on 2nd June) with the same itinerary
That they'll fly to Dar on 1st June so they can start the tour on 2nd June. But on 1st June he then called and texted me that his wife is very sick and the Doctor in Zanzibar advised them not to fly
That day passed and he called and texted me on 2nd June informing me that it will be hard for them to fly as his wife is not doing well, but they wish to fly the next day (3rd June) to Dar es Salaam and just relax in the hotel for 3 days
He also asked if I can change the itinerary and do a small safari , I told him that according to cancellation policies there will be no refund for the booked accommodations, he then replied (I don't care about that, i only care for my wife now, we'll find other accommodations)
He asked me if I can book the hotel in Dar es Salaam for them. He picked the hotel (Mediterrano Hotel) and we booked, we also arranged airport pick for them (From Dar es Salaam airport to the Mediterrano Hotel)
On 5th June he texted me that his wife is still weak but they wish to go on safari the next day. And asked me if I can offer them a small safari for 4 days and they were suggesting Nyerere National Park
I said ok, I'll do it because they planned this trip since 2019 and I wanted them to have a really taste of Tanzania Safari
He suggested accommodation which is comfortable to stay and rest incase his wife won't be able to go for game drive as she was still sick and weak. I booked them Selous Safari Lodge for 3 nights
Then on 6th June the tour started and I gave them the best safari car with AC and a well professional driver/guide. The driver was driving very slowly as they've requested, as you all know that from Dar es Salaam to Selous after getting out of town there's a rough road and after a certain drive his wife stoped the car and complained that she broke her rib saying that the driver hit a curb
The driver asked to take her to the hospital but she refused. He then asked them if they are ok to continue with the safari to Selous and she said it's fine they can proceed with the drive. I'm wondering how someone with the broken rib continue with the safari and refused to go to the hospital
SE
Email Sofie Sjöstrand | 35-50 years of age | Experience level: first safari
Did not get what was promised
I dont feel that i got what was promised. I booked a 2-day safari but it was just one day. We were picked up at 6.00 in the morning. It was said the trip would be 4-5 hours but took more than 7. Due to the car breaking down we didnt get to eat breakfast until 10.00. Then 2 hours later they said we should have lunch. That was to soon so we ended up eating at a ”restaurant” in the park. The food here was not good.
The drive in the park in the afternoon was great and we saw all the animals we wanted. Our guide Tony was very good.
We were driven to the acommodations TanSwiss around 18.30. The stay here was ok but when we asked our guide about day-2-plans he said we were just going home. No more safari.
In the booking i was promised ”After breakfast from lodge with the packed lunches enjoy en route game drive in Mikumi National Park before depart to Dar es Salaam in which you will arrive in evening”. This booking promises a second day and writng about lunch like that gives you the impression that it will last a couple of hours.
In the morning the guide made it feel like were going for a drive around the outskirts of the park and would see many animals.
One hour after leaving the hotell were out of the park and on our way home. Super short en route game drive with no packed lunches, just one hour on the big road.
The titel of this trip should not be ”best 2-day Mikumi safari” instead ”4 hour safari with lodge stay”
I am sure that there are other companies that offer safari with better service and that can deliver what they promised. So I would not recommend LuiTours.
Reply from Luitours and Safaris
Posted on Jan 21, 2019Hello Fia
Thank you for your feedback which we really appreciate. We are sorry that we did not make it clear earlier regarding en route game drive. I truly apologize.
On the last day of the Safari, guide's plan was to take you for en route game drive while departing to Dar es Salaam according to your itinerary, am sure he did so. En route game drive means you will NOT go directly to the park for game drive instead you'll just pass on the park on your way back to Dar es Salaam that means you'll have a chance to see many animals before departing.
I'm very happy to hear that you saw all animals you wished to see on the first day. As well as good accommodation in Tan swiss lodge
As a company, we are very sorry for this misunderstanding and we will continue improving on our services in the coming future.
Best Regards,
Ibrahim
DE
Email Vince | 35-50 years of age | Experience level: 2-5 safaris
Good organized tour operator
Communication during booking procedure was great, fast answers and our individuel wishes were considered.
Our guide is a nice and friendly person. During the tour the communication was ok but regularly he made a lot of phone calls. If it happens during the long transfers between the locations we accepted it but he also made a lot of calls during our time in the different nationalparks during the game drives. This was not what we expect from a professional guide. This was also the reason why often the guide did not spot all posible animals during our trip.
The different accomodations were all nice and the different meals were delicious. The lunch boxes were also good.
Our favorite accomodation was the Ruaha Hilltop lodge, because the lodge is located in a quite area with a great view and not to far from Ruaha N.P.
All in all the tour was nice and good organized, the value of money was fair but maybe for our next trip we would like to have another tour guide.
CA
Email Jim | 50-65 years of age | Experience level: first safari
Amazing experience
The 4 day/ 3 night Safari was amazing. Luitours were very easy to deal with and always available to answer questions. I would highly recommend using them. Our guide was great. We enjoyed his company during the days and even at supper in the evenings.
You will not be disappointed with the Safari or this company.
NL
Email Fredrick | 20-35 years of age | Experience level: 2-5 safaris
Fantastic 10 days safari to Serengeti, Ngorongoro, Tarangire and Lake Manyara!
We have travelled to many countries but never to the African continent so after talking to travel agents here, lots of research online and emailing different tour companies in Tanzania we decided to make our booking directly with Luitours and Safaris.
I bombarded Ibrahim with questions constantly about the safari and he replied almost immediately and answered my questions and put my mind at rest. Our guide Freddy was incredible, so friendly and knowledgeable about the animals and where to find them and he took great care of us every moment of our 10 days on safari.
The idea to overnight in tents seemed a bit scaring for us in advance, but proved to be the best way of exploring the animal life in the parks. Also the standard in the tent camps were outstanding.
We spotted the big five and two cheetahs. Caught a group of lions by looking at one beta male, and understanding the roaring heard the previous night was a warning from the alpha male. I am still so impressed about how our guide was able to spot the animals from miles away! The vehicle we had was very clean and comfortable with water and soft drinks.
We had a perfect trip to Tanzania. We are really glad that we booked our trip with Luitours and Safaris and can highly recommend it. Ibrahim and his crew cared about us very well! Thank you for the great holiday
Email Hammad | 20-35 years of age | Experience level: first safari
Beyond expectations!
Beyond expectations!
Ibrahim is one of the most caring & kind person we ever met. He really made all possible efforts to understand the specific desires of each one and to meet them
We booked very last minute and communication was easy and fast. Our guide Fredy showed all the best sights of Tarangire National Park, Serengeti National Park and Ngorogoro crater. They picked beautiful hotels for us as well as a very authentic tented camp in Serengeti
I would recommend Luitours and Safaris to anyone considering a safari to Tanzania. In fact, we didn't stop smiling.
Thank you Ibrahim and Fredy for making our Tanzanian experience a trip we will never forget. It was really nice.
AE
Email Joanna Khalil | 20-35 years of age | Experience level: first safari
One day Mikumi safari
The safari was great in Mikumi, Luitours recommended Mikumi for a one day safari and it was a great recommendation.
IL
Email Adi Monina | 20-35 years of age | Experience level: 2-5 safaris
Safari 5 days tour
Great experience,
Nice guide and driver
Really good accomodation.
Except of two days that were shorter than we expected, amazing service.
IT
Email Maurizio Bresciani | 50-65 years of age | Experience level: 2-5 safaris
Exciting, professional, timing, flexible, assistance to customer
We started the Luitours services by airport pick up till airport drop off
Everything on time with very expert driver and tour guide
Friendly atmosfere and competent preparation on safari animals
To be recomended
Maurizio from italy