My Safari daughter & 1 while on Safari.
Marhaba Holidays
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- KTB, AMREF FLYING DOCTORS, Nature Kenya, Travelife, She Trades, Eco- Tourism Kenya & Tourism Regulatory of Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
QA
Email Dilshan Samidda | 20-35 years of age | Experience level: first safari
We had an amazing Time.. really help me with everything.
Everything was super Awesome.
Only problem we faced was the Driver did not switch on AC when the dust road starts on the way to MARA from Nairobi, and keep on driving with open windows which was really hard. But on the way back driver was kind enough to switch on AC. Actually their fault as i saw so many others do the same.. but some I saw they switch on the AC.
IN
Email Prathamesh | 20-35 years of age | Experience level: over 5 safaris
Quick Response from Team
We enquired for a half-day tour to Nairobi National Park, and the team was really quick in sending quotes and follow up.
US
Email Aditya Dakshinamoorthy | 20-35 years of age | Experience level: first safari
Fantastic overall experience! Highly recommend for a stress free safari!
I contacted Felix last minute about booking a safari. Right off the bat he was super responsive and honest upfront. Was very clear to me that providing a good experience to his customers is the most important thing for him! He was happy to answer my questions about the logistics of the trip, which he takes care of, end to end. All I had to do was approve his recommendations, and show up in Nairobi. Everything else was arranged by Felix and included in the price. And I mean everything. From being picked up at the airport, to transportation within Nairobi, to flights to Masai, even park fees were included! I stayed at the Mara Engai lodge, which I also highly recommend. If you're looking to book a safari, go with Felix for the best price, and a seamless experience.
Email Branio | 20-35 years of age | Experience level: 2-5 safaris
Masai Mara 2 days trip with a great guide
The communication between the agency and me was quite difficult and I didn't get much information before the tour took place, for example how to pay, accommodation, what to take, etc. despite asking about this. I booked last minute but these are essential information that should be easily provided. For example I was only told upon arrival that I'm sharing a tent with another person who was snoring all night and our zipper to the bathroom didn't work so we couldn't use it. But all in all I think it was definitely good value for the price and our guide Joshua was a very good and knowledgeable guide so I'd recommend him!
Reply from Marhaba Holidays
Posted on Jul 9, 2019Thanks for taking time to review us.
APOLOGY:
Please accept our sincere apologies for the lack of clarity in our communication leading up to your Safari.
THE CAUSE:
As you confirmed at the last minute (less than 24hrs to the trip) being a joining a safari we did our best to accommodate and confirm this request. Considering that it was prior to your travel date we instructed our driver to collect the payment that would facilitate the trip.
WAY FORWARD:
As most of our previous clients have noted our turn around time has always been to the point. We have however noted your concern to improve accordingly.
BE
Email Geert Beleen | 35-50 years of age | Experience level: 2-5 safaris
Very accommodating
These guys are very helpful. My holiday was of to a bad start but they helped me to make it to our lodge in order to have a great safari. The communication was prompt and clear.
The tour/safari, even though a bit early in the season, was superb with a guide who was both friendly and knowledgeable.
Email Cut Above Travel and Tours | 50-65 years of age | Experience level: first safari
Excellent and Proffessional service was provided.
On request they responded effectively and efficiently. Their Tourist guide/ driver gave our Canadian Guests a very warm welcome, after a long flight and arriving late the evening. His professionalism went beyond expectations, which was mentioned with great accolades from all four travelers. We will definitely entrust our guests in the great care of Marhaba Holidays.
IN
Email Tarun Mathur | 20-35 years of age | Experience level: first safari
Good
Felix has an amazing response time. these guys are good.
QA
Email Mino Abdo | 20-35 years of age | Experience level: 2-5 safaris
Perfect, very organized and professional.
My experience with Marhaba team was great. They serve veriety of activities and organize many tours especially in Kenya.
Professionally they provide detailed plan/ program of the places to visit and the right time to visit. They are also flexible with your demands and they go for the extra mile.
Marhaba team is still friendly and their team normallg engage in interactive discussions related to your program.
Marhaba is highly recommended indeed.
I'd like to thank Felix, Johnson, Joseph and Peter for their efforts.
Email Wairimu | 20-35 years of age | Experience level: over 5 safaris
It was a wonderful experience. Well organized and expectations met. I recommend them anytime.
Communication was flawless. Great services and expectations met.
AE
Email Heather Clarke-Scott | 50-65 years of age | Experience level: 2-5 safaris
Friendly service with prompt replies for all inquiries.
Our agent for Marhaba Holidays was Felix, whom I contacted by email regarding options for safari booking in Kenya. He was very patient and prompt to reply to all of my messages, usually within a couple of minutes. Rates quoted were better than those found on online booking sites. The two tented camps we booked were outstanding in terms of service and value for money. Our driver/guide was with us for the duration of the trip for all transfers and game drives. He was experienced, knowledgeable and helpful throughout.
A couple of suggestions for anyone booking any safaris: don’t make assumptions regarding amenities based on those you have experienced in other countries. If you require an air-conditioned vehicle or room, specify. If you require 24 hours of power supply, (many of the luxury tented camps run on generators which operate only for conventional hours, eg after dark until 11:00 pm), coffee and WiFi in your room, specify. None of these things were obstacles for us, but may be for some people.
One of suggestion to facilitate booking with Marhaba Holidays would be to add credit card payments as an option since wire transfers can be quite expensive.
Overall, a great experience and would highly recommend Marhaba Holidays.
