SMILE WITH US TOURS IN AFRICA 2024
Smile With Us Tours In Africa
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $200 to $490 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
TH
Email Akira | 20-35 years of age | Experience level: first safari
First time safari with unsatisfy opertator
We choosed smile with us tour for our tour operator in Tanzania. We felt that Jacob was very active on the communication for planning of the tour and accommodation. On the first day he picked us up late 1 hour and said that our guide will be changed without informing us the reason. We knew later that our guide has just been contacted that morning! Since there has been a change in guide and car and also the poor operation of smile with us tour on the reservation and permit to go to each national park, we spent more than 1.30 hour at each gates (i.e. serengeti and ngorongoro). The worst is that we didn't do the game drive as we spent too much time dealing with all these problems which should not exist if the tour operator is professional enough. Our iternerary was ruined. Our guide tried to manage all problems and planned new itenerary. We felt that this tour operator is very unprofessional.
Reply from Smile With Us Tours In Africa
Posted on Nov 25, 2019Thank you very much for your review. I explained to you the whole situation happened in both areas. Every guide in my company used to maintain his vehicle for control purposes.That day all my guides were busy with the different safaris. The guide who was supposed to go with you her wife was in hospital waiting to deliver, and she was in the critical condition, so we allowed him to take care of her wife, then his car was also packed.We decided to use another vehicle and driver from my best friend's company.We did that because we thought he was much familiar with a vehicle and will deliver a nice service to our clients. We processed all the payment for safari some days before,everything was arranged accordingly but the mistake caused with delay on changing the vehicle detail in national parks systems by national parks officers even though we normally do this successfully without any delay. We contacted all gates and they made it possible though it took some time. We understand this guide is real professional but in this situation he also thought he could manage the situation with own unfortunately he did not. I understand this has disappointed you as other customer could be. I Apologize on behalf of my company and i promise this will never happen again. Thank you for understanding.
Email Abby | 20-35 years of age | Experience level: first safari
Definitely unexpected trip
It was a good unplanned safari and Smile with us travel and tours made it more special. They are very accomodating and manage to book my safari even in a short notice of time. I got the itinerary that i wanted with so much reasonable price, plus my safari tour guide Matata was so patient to drive the whole day to maximize my safari experience and didnt stop seaching for lions and we succeed
IT
Email Francesco | 20-35 years of age | Experience level: first safari
Fantastic safari experience
All the trip was really well organized by SMILE WITH US , starting from the pick up to the drop off. Jacob was always punctual to reply our questions. The Africa safari camp is beautiful and relaxing. It is just outside the park and you are surrounded by the nature protected every time by Masai.
In boat safari, guided by Singha (Masai guide) we saw many hippo, crocodiles, monkeys and birds.
The safari was incredible Mr Hassan was a perfect guide, helpful and gentle. He found a lot of animals for us, and he explained their behavior and features. Selous park is a paradise.
If we want to find a small flaw, we personally didn't like so much the bush walking because 1hour in our opinion is too short to appreciate it..
Very Thanks to SMILE WITH US
CH
Email Céline | 20-35 years of age | Experience level: first safari
Great experience
We did a 4 day safari in mikumi nationalpark and selous game reserve. Everything was perfectly organized and on time. Our driver Henry was awesome, he knew a lot of things and was very kind. We would definitely recommend the safari to everybody.
US
Email Mike | 35-50 years of age | Experience level: first safari
Great experience and value
Expectations were met, had a great time, great value and communication
FR
Email Katia | 20-35 years of age | Experience level: first safari
Very good experience !
Great experience,
Nice guide and driver
Really good accomodation
I recommend thaïs agence at 100% !!
Thank you smile with us tour un africa
IT
Email Giulia | 20-35 years of age | Experience level: first safari
Awesome experience
We did an amazing 3nights-4days safari in August in NgoroNgoro conservation area and Serengeti National Park. All our expectations have been exceeded. Jacob answered to all our requests doing his best even if we booked few weeks before departure. Our itinerary was pretty tough as we asked to go to the northern Serengeti to see the migration. Our guide Mike was very experienced and professional that drove us just in Front of Mara river to enjoy the crossing and throug hidden spots to see as many animals as possible. Accomodations were great and confortable, we spent 2 nights in a tented camp in central serengeti and 1 night in a mobile camp in the northern serengeti. Great food and amazing service in both of them. We were overall 100% satisfied, i would recommend to ask for Mike as guide and try to stay closer to the river if you wanna see the migration because our tented camp was quite far from It.
UA
Email Natalya | 35-50 years of age | Experience level: first safari
Canceled tour
We booked the tour and made the full prepayment but had to cancel the trip to Tanzania because of the family reasons. The company "Smile with us" fully reimbursed our expenses as it was agreed and described in the terms of conditions. They were all the time online and responsive to the different requests. I trust this company because in addition to the professional tour's arrangements they were fully committed to send the prepayment back. Good service and smart work with the customers.
FR
Email Clément Parque | 20-35 years of age | Experience level: first safari
Very good experience with the tour. We saw everything we wanted every animals...
The operator was very helpful and always wanted us having the best time as possible. We saw every animals we wanted. Guide was very nice and also helped us for seeing every animals. They were also at the airport when we arrived very early to avoid us waiting ans losing time. We had a very good time. thank you
US
Email Kevin | 20-35 years of age | Experience level: first safari
Amazing Safari and Excellent Service
Our safari experience was amazing from start to finish. Of course the animals are great, but the service is what set it apart. We had some pretty unlucky travel getting to Africa. We had 19 hours of flight delays...and when we finally made it...our bags did not. The team helped to adjust our safari to work with our new arrival time and made many calls to the airlines to help arrange our bags making out to the park and into our rooms. Jacob and our guide Muddy were such a help making our stressful travel better and making the safari enjoyable.
Once we got going, the safari was awesome. Our guide Muddy had great knowledge of the park and knew good spots to go see many animals. He was also very knowledgable on all the animals we saw and taught us many interesting facts that I never knew. We got to see all the normal animals and got to see very cool lion experiences every day. Got to see so many cool things throughout the trip.
Aside from the game drives, we also got to see some cool cultural things. Visiting the Masai camp was very interesting and we also enjoyed the bush walking tour. Got to learn about local people and how they have survived and thrived here for many years. Muddy was also very accommodating while we drove around. Some of my friends saw baskets on the side of the road they were interested in and he helped to get them. Muddy also helped go to the airport and work out some refunds for us for all our troubles and also helped get us onto the ferry to Zanzibar at the end of our trip. We really enjoyed every part of the trip. Would definately recommend friends to Smile with Us if they are coming to Africa. Great value, great service and amazing sites. Thanks for the great safari!
