SMILE WITH US TOURS IN AFRICA 2024
Smile With Us Tours In Africa
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $200 to $490 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
HU
Email Barna | 35-50 years of age | Experience level: 2-5 safaris
Canceled safari by operator
We booked our safari two months in advance. 4 days before the date we got a request from the tour operator to re-schedule the date due to organization issues. We managed, re-arranged our schedule. After that it was extremely difficult to communicate to the operator, we received no info, no replies to emails. Complete incommunicado. We only hope that we will receive back the deposit we paid - the safari never happened.
We could still give five star even after a canceled safari as we can understand if there are unforseen technical difficulties during organizing a tour - but at least, talk to your client! Not communicating, not answering emails for days just a few days before a scheduled and then re-scheduled safari, leaving the client in uncertainty deserves nothing but one star.
Reply from Smile With Us Tours In Africa
Posted on Jan 8, 2024Thank you for your review and we are sorry that your flying safari didn't happen.
We got a challenge from our domestic flight that we always book with them, and we shared with you the reasons for not making your day trip safari. They informed us that their scheduled flight for the booked trip was got the technical problem, and they were not sure if it will be fixed and be ready for safari as the days was too near.
We as a tour company we really don't have any control over any flight company, we really depend on them, may be this the main problem to be addressed, so it wasn't our intention to see things falling apart! Very sorry again for disappointing you.
For communications, we always communicate with our customers about the issues of flight and await final confirmation from flight team for the best feedback to our clients. This was the only delay in hours for the reply of your email, but all emails were answered accordingly.
About the refund, we have already processed, and our customer confirm he/she received it for not providing the required service.
Sorry for what has happened, and we will continue to take care about the flying safari due to unpredicted errors that may happen.
TH
Email Akira | 20-35 years of age | Experience level: first safari
First time safari with unsatisfy opertator
We choosed smile with us tour for our tour operator in Tanzania. We felt that Jacob was very active on the communication for planning of the tour and accommodation. On the first day he picked us up late 1 hour and said that our guide will be changed without informing us the reason. We knew later that our guide has just been contacted that morning! Since there has been a change in guide and car and also the poor operation of smile with us tour on the reservation and permit to go to each national park, we spent more than 1.30 hour at each gates (i.e. serengeti and ngorongoro). The worst is that we didn't do the game drive as we spent too much time dealing with all these problems which should not exist if the tour operator is professional enough. Our iternerary was ruined. Our guide tried to manage all problems and planned new itenerary. We felt that this tour operator is very unprofessional.
Reply from Smile With Us Tours In Africa
Posted on Nov 25, 2019Thank you very much for your review. I explained to you the whole situation happened in both areas. Every guide in my company used to maintain his vehicle for control purposes.That day all my guides were busy with the different safaris. The guide who was supposed to go with you her wife was in hospital waiting to deliver, and she was in the critical condition, so we allowed him to take care of her wife, then his car was also packed.We decided to use another vehicle and driver from my best friend's company.We did that because we thought he was much familiar with a vehicle and will deliver a nice service to our clients. We processed all the payment for safari some days before,everything was arranged accordingly but the mistake caused with delay on changing the vehicle detail in national parks systems by national parks officers even though we normally do this successfully without any delay. We contacted all gates and they made it possible though it took some time. We understand this guide is real professional but in this situation he also thought he could manage the situation with own unfortunately he did not. I understand this has disappointed you as other customer could be. I Apologize on behalf of my company and i promise this will never happen again. Thank you for understanding.
CH
Email Bettina | 50-65 years of age | Experience level: 2-5 safaris
Reliable, experienced and flexible company
I went with Smiling Tours to Mikumi and Nyerere National Park and I can recommend the company in terms of organization and reliability. The staff is very experienced and Moshi was available any time to answer our questions during the trip. Everything was perfect, the lodges, the driver, we had a great time! I would definitely book with them again.
FI
Email Kai | 50-65 years of age | Experience level: first safari
Excellent tour guide and lot to see
We had 3- day safari in Nyerere NP. Everything went according to the plan except some confusion with the flight to Nyerere and with pick up after arriving.
The safari itself was great and we felt we got value for the money. Our guide was Eric, who was really good and service oriented. Eric was in a hurry and we had always time to watch the nature as long as we wanted. Eric speaks good English and he knows a lot. We saw so many animals and more than we expected.
Boat safari was not very interesting and we didn’t get much out of it. Bushman walk was only a one-man stand up show.
If we go there again, we will skip boat trip and bushman and add even more game drive. And for sure ask for Eric. Thanks for the great safari and special thanks to Eric - you did a super job.
UA
Email Natalia | 20-35 years of age | Experience level: first safari
In love in safari))
we had a 3 day safari (tarangiri, ngorongoro and manyara). picked up from the airport and taken to the place of overnight stay.
love the safari, I recommend taking more days to see more animals. seen at arm's length: giraffes, elephants, zebras, buffaloes, lions, monkeys ... it's just incredible))
very nice guide Fredy, it was as comfortable as possible with him ... he tried to show us all the animals that are in the parks (we saw a rhinoceros even ... about 150 meters away (they were looking for him all over the park).
my top recommendations for smile with us. good customer reference
FR
Email Clément Parque | 20-35 years of age | Experience level: first safari
Very good experience with the tour. We saw everything we wanted every animals...
The operator was very helpful and always wanted us having the best time as possible. We saw every animals we wanted. Guide was very nice and also helped us for seeing every animals. They were also at the airport when we arrived very early to avoid us waiting ans losing time. We had a very good time. thank you
FI
Email Santtu | 20-35 years of age | Experience level: first safari
very interesting new experience!
Safari and game drives was very new adventure for us!
Jacob the organizer put all our needs and wishes in to a same package. Arrival and departure hotel, tented camp accommodation, transportations and safari game drives. Thanks for that! Everything went just how discussed and communication before and during the trip was fast. Tented camp was great, with those silly staff people and our driver Isack many thanks for him for teaching us a lot about animals and their life but also telling about local people life, culture and history. Isack was just right guide for us, although he learned Finnish very slowly :) Arrival and departure hotels was B&B so they were what they were.
One star we have to take away, the reason really is the cost. Safari is quite expensive. And we never really got a clear idea of what the sum consists of. Afterwards, I wondered if I had paid too much, too little or just right. Well, usually you can't make new adventures without money.
Email Emilie | 50-65 years of age | Experience level: 2-5 safaris
We had spend 4 days with my family in Mikumi, it was a trip full of joy, laugh and quality time!
We had a driver, "Abe" who knew a lot about animals and who drive us safely every where we had been. He was humble enough to apologize when things went wrong. With my family and friends, we had spend great time in a beautiful place: Bastian camp.
I recommend this Safari.
CN
Email Zhang Wu | 20-35 years of age | Experience level: first safari
The trip was okay to say the least
Ican'tsay I expect very much .i surely didn't but I liked the trip Ienjoyed everything was of standard .noregrets at all
Email Lee | 35-50 years of age | Experience level: first safari
Fantastic
From the absolute start we were treated exceptionally.
Our driver Abduhl was very prompt and couldn’t have been nicer
The flight over was amazing and once we arrived at the park the same treatment resumed
Our guide Kennedy and our driver Dula were an amazing duo! We managed to spot so many animals and Kennedy was on hand to give us information about them. His knowledge of the whole savanna was incredible. I’d give this tour 100 stars if I could.
