SMILE WITH US TOURS IN AFRICA 2024
Smile With Us Tours In Africa
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $200 to $490 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
HU
Email Barna | 35-50 years of age | Experience level: 2-5 safaris
Canceled safari by operator
We booked our safari two months in advance. 4 days before the date we got a request from the tour operator to re-schedule the date due to organization issues. We managed, re-arranged our schedule. After that it was extremely difficult to communicate to the operator, we received no info, no replies to emails. Complete incommunicado. We only hope that we will receive back the deposit we paid - the safari never happened.
We could still give five star even after a canceled safari as we can understand if there are unforseen technical difficulties during organizing a tour - but at least, talk to your client! Not communicating, not answering emails for days just a few days before a scheduled and then re-scheduled safari, leaving the client in uncertainty deserves nothing but one star.
Reply from Smile With Us Tours In Africa
Posted on Jan 8, 2024Thank you for your review and we are sorry that your flying safari didn't happen.
We got a challenge from our domestic flight that we always book with them, and we shared with you the reasons for not making your day trip safari. They informed us that their scheduled flight for the booked trip was got the technical problem, and they were not sure if it will be fixed and be ready for safari as the days was too near.
We as a tour company we really don't have any control over any flight company, we really depend on them, may be this the main problem to be addressed, so it wasn't our intention to see things falling apart! Very sorry again for disappointing you.
For communications, we always communicate with our customers about the issues of flight and await final confirmation from flight team for the best feedback to our clients. This was the only delay in hours for the reply of your email, but all emails were answered accordingly.
About the refund, we have already processed, and our customer confirm he/she received it for not providing the required service.
Sorry for what has happened, and we will continue to take care about the flying safari due to unpredicted errors that may happen.