Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 40
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 40 Reviews
Martyr   –  
Canada CA
Visited: July 2018 Reviewed: Aug 24, 2018

Email Martyr  |  35-50 years of age  |  Experience level: 2-5 safaris

Quality and superb services
5/5


We booked for a seven days six nights safari with Claws of Africa. Our guide Fadhil picked us up at the hotel in Arusha and drove us to Tarangire for the first night. He was a great guide, showing us a lot and could tell us all kinds of details about the park and the animals we saw. Besides being a great guide, he was a wizard with smelling animals, views and and made sure we wouldn't starve...we saw a lot of giraffes, elephants, lions, all kind of deers, rhino's, hippo's, crocks and on the last morning three cheeta's coming back from a hunt. I can surely recommend Claws of Africa Flexible and reliable

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Thank you for this great review we thank you so much for travelling with us!
You are most welcome at anytime as a company we love you so much
Regarding; Assistant customer services manager.

Mario   –  
Italy IT
Visited: May 2018 Reviewed: Sep 8, 2018

Email Mario  |  20-35 years of age  |  Experience level: first safari

unforgetable memories
5/5

We had an amazing time. Thank you for everything. Our guide Jackson was incredible. The communication and the service are excellent. Email replies were prompt and all questions answered accurately.
Jackson was our fantastic guide. He is very knowledgeable about the animals, helpful and has a great sense of humor.
Jackson has amazing eyes for spotting wild life and it was a pleasure to be able to learn from him and feel able to ask as many questions as we wished.
We will not forget the fantastic game drives, delicious food and the vast experience of our guide Jackson. One of the most incredible experiences of our lives. Claws of Africa is highly recommended

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

We are so kin with all our clients especially when it comes to tha information that they need to know, we thank you so much for appreciating our customer services that we gave you!
You are kindly welcome again in our company thank you!
Regarding;Customer servises assistant manager

Tim   –  
Australia AU
Visited: November 2018 Reviewed: Nov 18, 2018

Email Tim  |  20-35 years of age  |  Experience level: over 5 safaris

Great Customer Service
5/5

From the moment we met Frank at the start of our safari he made a genuine effort to make our time in Serengeti & Tarangire the best they could be. Our guide Frank was very knowledgeable and great fun to spend long safari days with.
Our cook, Pascoe, was also great, and we ate like kings. Organising our safari with Fatuma was easy. We couldn’t recommend this small safari company with a huge customer service focus.

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Woow! Thank you so much for writing us an amazing review! We feel so happy and welcoming when our clients are contented wit everything done to them! You were the best in our company and we felt so lucky to have you!
We welcome again in our company at any time just because we are here for you!
Regarding; Assistant customer services manager.

Michael   –  
United States US
Visited: September 2018 Reviewed: Mar 4, 2019

Email Michael  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing tours
5/5

Wonderful safari company, offering reasonable prices with flexible options. We look forward to doing another Serengeti tour again with them in the future!

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Your review to us is helpful! We thank you for writing this incredibe review to us, also we are glad that you enjoyed our services,
We warlmy welcome you again, as we will serve you as we never met before just because we believe in differences with more good services
Regarding;Assistant customer services manager

Maria   –  
Sweden SE
Visited: February 2019 Reviewed: Mar 24, 2019

Email Maria  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent safari company and guide!
5/5

We went on a 7 day safari in the northern circuit (stayed mostly in public campsites) and had a wonderful time!
We were very happy with Claws of Africa - good standards on the Jeep, the tents and other equipment. Our chef Anton’s cooking was delicious (we don’t eat meat, but he offered a great variety of tasty vegetarian meals). We were especially happy with our guide Frank, who was friendly, funny and very skilled in finding the animals and being “at the right spot at the right time”. He taught us a lot about the animals and the surroundings, and also about Tanzanian culture in general. Frank was also very responsive to our wishes, and adjusted the initiary according to our preferences.

Before the trip, we had email correspondence with Fatuma, who was clear, professional and quick to answer.

Overall, we absolutely recommend Claws of Africa!

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Your review makes us keep on making everything possibke to ensure that you are happy, we thank you for choosing us and we believe we will be in touch in a future! Thank you once again and welcome once again

Regarding; customer services assistant manager.

Carlos and Liliana   –  
Portugal PT
Visited: June 2019 Reviewed: Jul 6, 2019

Email Carlos and Liliana  |  20-35 years of age  |  Experience level: first safari

Amazing Safari! Great and friendly company
5/5

Since first communication with claws of Africa everything was clear, well detailed. Fatuma who manage our trip was always quick to reply and all information needed.
The safari went accordingly to the expectations. The only deviation of the plan was for a good reason, we had an upgrade to a better lodge in one night.
The guide, Frank, did always the best to guarantee our best experience and it was awesome. More than a guode Frank os a friend.
Thank you Claws of Africa team, in particular to Amos, Frank and Fatuma for this incredible experience

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Customer caeing is our priority we try our best to be online 24/7 so as our clients will get feedback and information within no time! We thank you so much as you were thrilled with our activeness as well as all servives we gave you, you are most welcome again, we will be so happy to have you in our company for other trips

Regarding; customer services assistant manager.

Pascal   –  
France FR
Visited: June 2019 Reviewed: Jul 13, 2019

Email Pascal  |  20-35 years of age  |  Experience level: first safari

Honeymoon Safarari with Claws of Africa
5/5

My wife and I travelled on our honeymoon throughout the Serengeti, Ngorogoro and Tangire National Park. Our tour guide was Emmanuel who was absolutely incredible over our five day adventure. From the start, we knew that we were in good hands. Our guide drove for hours and hours, answered any questions we had with pleasure and an upbeat attitude. We ate breakfast, lunch and dinner together and can say that we made a friend by the end of our vacation. For anyone considering a safari in Tanzania, we highly recommend "Claws of Africa".

Travelling in June was great because it was dry season. The weather in the day-time was hot to say the least; but overnight temperatures dipped and bringing proper clothing is important. The guide will look after the rest and ensure you have a great time. We said from day number one, as long as we see a cheetah, we will leave Africa happy. Emmanuel patiently watched for hours and hours until we found the rare cheetah. You could truly tell he loved his job! Would definitely go back, incredible experience!

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

We were so happy to prepare a safari for you as honeymooners, we are so happy that you enjoyed it! Thank you so mich and we wish you an endless life of marriage
We warmly welcome you again at any time of your wish with your family and friend we real love you!!!!

Regarding; customer services assistant manager.

Sam   –  
United Kingdom UK
Visited: June 2019 Reviewed: Jul 18, 2019

Email Sam  |  20-35 years of age  |  Experience level: first safari

Amazing 6-day experience with 2 great guides
5/5

Communication was good. Fatuma was our main contact via email and she normally responded to all my questions within 24 hours. Sadly, right after we paid the safari fee it felt as if we were downed to second priority customers and often had to chase her up in order to get the answer to our questions.
Dixon was our dedicated driver and he really knew his stuff. Always trying to give us the best experience possible he managed to drive us to all the great locations where we could spot animals. I don't think I have to mention how mesmerising some of the sights have been for us. Can't emphasise how happy we were with our choice to do a private safari for just the two of us and for 5 full days long. Our itinerary was
1. day: Lake Manyara
2., 3. & 4. day: Serengeti NP for 48 hours
55. Ngoro Ngoro Crater
The sixth day we were driven to a Maasai Mara village where we could also learn more about their life style.
Pasco was the chef who often stayed behind during the game drives to prepare not only our tents but also the food. It all tasted delicious and we really did feel spoiled.

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Thank you so much for the best review ever! Thank you for choosing us, welcome again for we are here to serve you any time
Regarding; customer services assistant manager.

Maurine   –  
Canada CA
Visited: June 2019 Reviewed: Jul 20, 2019

Email Maurine  |  35-50 years of age  |  Experience level: 2-5 safaris

Greatest safari experience
5/5

Thanks to Claws of Africa we had the best safari-experience we could imagine!
On our 4-day “The Endless plains” we visited Tarangire, Serengeti and Ngorongoro Crater, we saw the big five and everything was best organized.
In the planning phase we had very good contact with Fatuma by email, he provided correct info about price, quality and possibilities for the accomodations and together we designed our perfect private safari.
Special thanks also to our driver/guide Magoma, his very good driving and excellent knowledge of the wildlife made our stay and tour more than memorable!!!

Thank you so much for everything!!!

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

It is so glad to hear that you enjoyed the whole trip with us! Our tour packages are real designed to satisfy the needs of customers thank you for choosing Claws of Africa beinv the planner for your African wildlife experience!
You are warmly welcome to Tanzania at your wish we will be so happy to serve you in the future thank you so much!


Regarding; customer services assistant manager.

Williums   –  
Denmark DK
Visited: July 2019 Reviewed: Aug 3, 2019

Email Williums  |  35-50 years of age  |  Experience level: first safari

"Trip of a lifetime."
5/5

Claws of Africa and our guide Magoma, have left us with a life changing experience, from the time we booked until we had to say our goodbyes. From the first moment we met, it was obvious Magoma’s goal was to exceed expectations in everything we did and saw. So experienced, so much fun. We saw the Big 5 animals, the Great Migration on our “Just Married” trip and so much more. We could not have asked for a better trip, booking company and guide.

Reply from Claws of Africa
Reply from Claws of Africa
Posted on Aug 12, 2022

Thank you so much for the great review for us, this means a lot to us that it makes us work more hard to ensure we proceed with providing relevant service to our customers.
Welcome back to Tanzania at any tkme just feel free.


Regarding; customer services assistant manager.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 40
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0
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