Operations Staff at Safari Gates
Gates Adventure Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- IATA, ASTA & UFTAA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $400 per person per day (USD, excl. int'l flights)
Reviews
NL
Email Dennis | 35-50 years of age | Experience level: first safari
Experienced touroperator wit excellent knowhow of Kenya Safaris
We had a very good and flexible nice driver, Francis, who has lots of experience, always exactly did what he said en could tell us a lot about the country, the parks and the animals.
The oparator communicated clear and answered mails and whatsapp quickly. Also they where flexible and customised for example our trip. Value for money was very good.
The staff and the area we visited were awesome.
All the charges were reasonable. Our tour guide was so knowledgeable. The food we eat was heathy and well prepared.
LK
Email Milinda Michael Rodrigo | 35-50 years of age | Experience level: 2-5 safaris
Masai Mara Safari. A trip to remember.
This was our 2nd tour with gates adventure safaris and as before everything was well planned. From Nairobi we went to Masai and checked in to the luxury camp called Ashnil Mara. Bernard was our tour guide and had a very good knowledge about the area and we saw a lot of animals like elephants, cheetah, hyena, hippopotamus and giraffe. We will be definitely coming back here again and looking forward for our next trip with Gates Adventure Safaris. - Milinda Michael Rodrigo from Sri Lanka
Email Karanja k | 50-65 years of age | Experience level: 2-5 safaris
Great people
All was good. From booking to payment. Ben was excellent. Best spotter. I will do again.
Email Kuria | 20-35 years of age | Experience level: first safari
The tour operator was amazing, very accommodative, kind and was there for us.
Gates adventure safaris any day any time! My first experience was at Nairobi National park seeing the white ryno, wild beasts and learning different types of animals with the help of our tour operator was
Email Simon | 35-50 years of age | Experience level: 2-5 safaris
Top rated guides and organizations
Commutation from the office, response, confirmation and payment policy was easy. Our guide Tomanka was perfect. Senior in his job. I loved it.
AE
Email Veronika | 20-35 years of age | Experience level: 2-5 safaris
WORST TOUR AGENT. They will fool you and take your money.
Me and my friend traveled with Safari Gates and had the worst experience ever. The tour operator and guide did not live up to our expectations and what the itinerary had mentioned whatsoever. Our guide Ben was always late in the morning. We had agreed to meet early morning by the car for our morning game drive 6am. One morning the staff at Enkorok lodge had to WAKE him up because he was still sleeping and we were waiting by the car ready for our game drive. Also, we were promised to go to the Mara river to see the great wildebeest migration/ crossing but he took us to some small tiny lake and pretending “this was the Mara river where the animals cross but the crossing stopped in June”, which is all bullshit. This is not my first time to Masai Mara and I have been here before and witnessed the great migration and crossing. Also want to mention we were here during the best time of the year to see this (beginning of September) which is the exact same time of the year I have been here before. Also want to mention that we talked to other people who were there but with other tour agents and they confirmed that they had seen the migration / crossing just the day before. So this was all lies from our guide. He was just being lazy and didn’t wanna take us to the right place / river. Also, on our final day before heading to the airport, we were promised a final morning game drive. We were supposed to meet by the car at 6am. But Ben our guide showed up at 8am!!!!!! 2 hours late on our FINAL day. And if we hadn’t called the tour operator asking where is he , for sure he would never even show up. We have lost so much time and viewing because of this. We always departed late in the mornings because he was late and sleeping. Missing out on the great migration/ crossing because of his lies and didn’t take us there. We have spent so much money on this trip and are so so so disappointed with this trip and operator. We made a complaint before flying back and met with the “owner” at the airport before departing and were promised a compensation for this. It’s been more than one month now and haven’t heard ANYTHING about this. Safari gates have really tricked us and fooled us and just taken our money for NOTHING. Even the owner / manager Rihal (also called Rocky) at flamingo hill camp where we spent the last night along with the rest of the staff there witnessed all this and was furious for our sake. Being 2 hours late on our last day and missing our SO much. This is the worst experience I’ve ever had with a safari tour. And being promised a compensation before flying back , but still haven’t heard ANYTHING.
Reply from Gates Adventure Safaris
Posted on Oct 18, 2022Hi Veronika,
Many thanks for your review and coming back to us. You had booked a 4 days private safari in Mara national park and Lake Nakuru National Park, With a 2-night stay in Enkorok Mara camp and a night in Flamingo Hill Camp. We did pay your accommodation, transport and park fees. All this was paid for, we have all receipts and service vouchers for this safari. So we did not take your MONEY without the required service. We pick you on time from the airport, personally briefed you on the safari at the airport and also advised you to discuss with your guide the daily pick-up time the evening before. The office received your communication regarding pick-up time while in Nakuru(3rd day) , only one day to departure and you demanded Full refund because the driver was late. While in Nairobi you still demanded full refund .
The driver was one hour late in Nakuru. We agree he did a mistake and we reprimanded him. We always do our best to make sure our guest are happy. We go an extra mile to make sure all details a followed as per our terms and conditions.
Email Pinkana Rest | 35-50 years of age | Experience level: 2-5 safaris
Great people and great safari
I booked a safari with Gates Adventure safaris..safari gates. communication, payments and felxibility was Ok. Vehicle was good. Lodges booked were good. I recommend this every time. Ben i will come again.
Email Mary kiarie | 35-50 years of age | Experience level: first safari
The best tour operator I've ever met.
I enjoyed everything about the trip. The whole team of Gates Adventures are heaven sent. Planning to go to Masai Mara.
Email Josephine Njuguna | 35-50 years of age | Experience level: first safari
The tour operator has the knowledge and expertise that made our tour very memorable.
They offered us an incredible experience. The tour guide was experienced and a good orator. He had hands on knowledge with regards to the terrain, the animals and the birds. Gates adventure safaris gave us real value for the money that we had paid. I would recommend the tour operator to any tourist who wishes to visit Kenya and East Africa.