Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 14
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 14 Reviews
Katarzyna R   –  
Poland PL
Visited: January 2025 Reviewed: Feb 3, 2025

Email Katarzyna R  |  20-35 years of age  |  Experience level: 2-5 safaris

Perfect in every detail
5/5

Bernard is the right person in the right place. He was very polite and what is more important he was perfect organized and prepared for everything.
Our trip was good scheduled and we were totally taken care since we have met at airport. Even when we wanted change a plan, Bernard was flexible and try to find for us the best solution. Athosphere was very nice, we really enjoyed company of Bernard and Sophie.
We decided to go with TrueVine Safari, because that was the best offer and we don’t regret - we get great price and everything was exellent prepared.
We truly recommend TrueVine Safaris. They will organized everything for you so you can without any stress enjoy your trip.
Thanks for our memories!

Joe and Liisu, Wild Viking Travels   –  
Estonia EE
Visited: January 2025 Reviewed: Jan 28, 2025

Email Joe and Liisu, Wild Viking Travels  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience!
5/5

The gorilla tour with TrueVine was better than we could have imagined. The experiences were fun, accommodations luxurious and communicating with Bernard effortless.
We were also extremely lucky to have Sophia (a guide currently in training) with us. She was easy to talk to and also introduced us to authentic Ugandan culture. Her being there was a perfect example how Bernard only chooses the best peole to lead the tours.
Thank you again for an amazing experience and hope to see you again one day!

Ruaridh   –  
United Kingdom UK
Visited: November 2024 Reviewed: Jan 26, 2025

Email Ruaridh  |  20-35 years of age  |  Experience level: first safari

One of the best tours I've ever been on
5/5

It really surprises me how few reviews there are of TrueVine. I was sceptical at first because of this however after reaching out, Bernard had numerous video calls to discuss the ins and outs of the tour planning which was really helpful.

During the planning Bernard was so helpful. He costed multiple different itineraries and walked me through the pros and cons of each. If, like me, you think the tours in East Africa were rather expensive, its pretty much entirely the national park permits and fees (that go to wildlife conservation) so ask for a breakdown of you're unsure.

The trip itself was spectacular. We booked for ~5 nights and thought Bernard was so excellent that doubled out trip duration at the end of it. This now obviously meant that Bernard organised the rest of the trip on effectively zero notice and still delivered a tour that exceeded expectations.

Bernard truly went above and beyond like no other guide I've ever had. We rented some equipment in Kigali and Bernard even helped us liaise with the shop by calling them on our behalf to organise pick up and drop off. He is genuinely such a caring and attentive guide, not to mention we were crying with laughter at how great his stories were during the long driving days.

I don't usually book tours and prefer to travel at my own pace. In this instance I cannot imagine not having Bernard and his decades of experience in the region.
10/10

Paola   –  
Italy IT
Visited: January 2025 Reviewed: Jan 22, 2025

Email Paola  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable, thoughtful, very professional tour operator - amazing experience!
5/5

We did an 11-day tour in Rwanda (with gorilla tracking in Uganda) with Bernard Mugisha and True Vine Safaris. Bernard was the best guide: pleasant, reliable, knowledgeable, ready to accommodate plans whenever possible according to our needs. Communication through WhatsApp was very easy and clear from the beginning; we asked him many times to change the itinerary as we could not decide what to focus on, and he was very quick in answering with suggestions of what best met our wishes. He showed high reliability and also provided good companionship during our trip, being present and discrete at the same time. The experiences we had in Rwanda were among the best of our lives. I 100% recommend booking with them!

Tommaso   –  
United Kingdom UK
Visited: January 2025 Reviewed: Jan 22, 2025

Email Tommaso

Wonderful tailor made safari across Rwanda and Uganda
5/5

We booked our trip with TrueVine as it was suggested by a friend who did a trip with them.
Everything met or exceeded our expectations.

Very good communication when organizing the trip - Mugisha was available to accommodate all the requests to make the trip tailor made to our requests. Super reliable and very passionate about his job.
Mugisha is also a great guide, very knowledgeable about the culture and the animals.

Value for money is great.
The tour was organized in all the details and we also had the flexibility to add activities on the same day to our requests.

Angela Pinzon   –  
United Kingdom UK
Visited: November 2024 Reviewed: Jan 3, 2025

Email Angela Pinzon  |  35-50 years of age  |  Experience level: first safari

Knowledgeable and warm - 100% recommended!
5/5

Bernard was kind and respectful from the moment he picked us up at the hotel. He also recommended amazing places to visit and fantastic local restaurants. His adventure stories are both hilarious and entertaining. I would 100% recommend Bernard for any trip you’re planning in Rwanda or Uganda—he knows the roads, procedures, and requirements to ensure you have a wonderful experience. Bernard truly goes out of his way to assist with anything you need and to make sure you have a pleasant journey.

Pedro Romero Vidal   –  
Spain ES
Visited: October 2024 Reviewed: Dec 17, 2024

Email Pedro Romero Vidal  |  20-35 years of age  |  Experience level: 2-5 safaris

Very professional and attentive
5/5

Our experience with TrueVine Safaris has been excellent. From the first moment, it was very easy to organize everything, and as soon as they picked us up from the airport everything went smoothly. We were able to do everything we wanted to do, and in a very comfortable way. In addition, they knew at all times what we wanted, our interests and even organized the stops for it, since we had already discussed at the beginning what those interests were. We arrived at the best places for birdwatching, and they even knew the best local guides for them, having them already on notice so that they would be available. A wonderful experience. Highly recommended.

Prince s   –  
United States US
Visited: August 2023 Reviewed: Mar 15, 2024

Email Prince s  |  20-35 years of age  |  Experience level: over 5 safaris

Very professional and people that you can relay on.
5/5

I recently had the pleasure of booking a safari with TrueVine Safaris, and I couldn't be happier with my experience. From the initial communication to the end of the tour, everything was top-notch.

The communication with TrueVine Safaris was exceptional. They were prompt, courteous, and always ready to answer any questions I had. Their attention to detail and willingness to accommodate my preferences made me feel confident and comfortable throughout the booking process.

Once on the safari, the service provided by TrueVine Safaris exceeded my expectations. The guides were knowledgeable, friendly, and passionate about showcasing the beauty of the natural world. Their expertise added depth to the experience, and I learned so much about the wildlife and ecosystems we encountered.

In terms of value for money, TrueVine Safaris truly delivers. The quality of the accommodations, transportation, and activities far surpassed what I expected for the price. I felt like I was getting incredible value for every dollar spent.

Reliability is another area where TrueVine Safaris shines. Everything ran like clockwork, from airport transfers to game drives. I never had to worry about a thing, allowing me to fully immerse myself in the experience without any stress or hassle.

And of course, the tour itself was unforgettable. TrueVine Safaris took me to breathtaking locations, where I had the opportunity to see iconic wildlife up close and personal. It was a journey filled with awe-inspiring moments that I will cherish for a lifetime.

Overall, I can't recommend TrueVine Safaris highly enough. Whether you're a seasoned traveler or embarking on your first safari adventure, TrueVine Safaris will exceed your expectations in every way. Trust me, you won't be disappointed!

Todd Brown   –  
United States US
Visited: July 2019 Reviewed: Aug 27, 2023

Email Todd Brown  |  50-65 years of age  |  Experience level: first safari

Bernard Mugisha, owner of Truevine Safari was the best guide/tour operator we have ever had!!!
5/5

Without a doubt, Bernard Mugisha, owner of Truevine Safari, provided us with the best family adventure we could ever had imagined. Starting with our pick up at the airport and continuing on throughout our 10 day Ugandan safari, Bernard was amazing/knowledgable/charming-a true pleasure to be with 24/7 with our family. It's also a tribute to him that our 18 and 20 year old daughters also loved Bernard and it truly felt like he was a part of our family for this trip of a lifetime. The service provided on this trip was 5 star but amazingly enough, it was very affordable.

I can't express enough how much Bernard was a huge piece of our bucket list trip-and can't imagine our trip without him!! Todd

Adele   –  
Spain ES
Visited: August 2023 Reviewed: Aug 22, 2023

Email Adele  |  35-50 years of age  |  Experience level: 2-5 safaris

Unforgettable experience with a reliable company
5/5

We did a 10 days private tour across Uganda with TrueVine and we loved it! Our guide Bernard is one of the most honest and trustworthy people I ever met. He is the guide you want for your trip in East Africa: very knowledgeable about the history, the nature and the culture of Uganda, an expert driver and he always did the extra mile to look for the animals. The car we had was strong and we never had problem with it despite most roads in Uganda are not paved. The itinerary was full of places to see and activities and it is completely customizeable according to your preferences. We chose the mid-range accomodations option and we really liked all the hotels we went, all clean closed to the parks and the food was always good. Highlights of the trip were definitely gorillas and chimps. We totally recommend this company for your trip in the pearl of Africa! They organize trips in all east africa and you will be able to include also few countries in your itinerary.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 14
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by TrueVine Safaris, not SafariBookings