The review below is the personal opinion of Imran and not that of SafariBookings.
**** BEWARE MBUGANI ARE SCAMMERS****
If I could give zero stars I would!! Dont be fooled with their website. In December 2018 I booked a safari from the UK with Mbugani Safaris and our contact Peter was very helpful and prompt in his replies via email. Even providing detailed itineraries and seemingly providing advice. We then paid in full prior to our 5 day safari (Mt Kenya, Nakuru and Mara) due in January 2019. However, on the day we were supposed to be picked for the safari the driver did not show up. When we tried to make contact with Peter via email or mobile there was no response. We then tried the company landlines and these were for a private residence. I contacted the lodges and they advised that no bookings had been made. Fortunately as I had paid via paypal I was able to make a claim for services not received. I then received an email 10 days after the no show from Peter claiming he had been involved in an accident and would also refund the balance which was paid via a credit card - to date we have still not received this refund. We are now pursuing this matter through the Kenyan police and courts. If you are looking for a genuine tour company then book with another company. On the day Mbugani safaris did not turn up and we realised we had been scammed I contacted Anthony at bonfire in Nairobi and he was able to replicate the safari that Mbugani had quoted within a couple of hours and did it cheaper!! In essence we realised we had been scammed by Mbugani by 8am and by midday we were travelling to our safari destination all thanks to Anthony at bonfire adventures.
