Zambezi Expedition, Victoria Falls
Zambezi Expedition Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Stephan Daus | 35-50 years of age | Experience level: first safari
An amazing trip with lots of activities, great people and service
Note: The following may seem detailed, direct and at times harsh. Please focus on the positives, because we are generally very satisfied with the agency. This is an attempt to be honest in an attempt at continuous improvement, and also to offer advice to other travelers.
Communications
- Meeting at agency office was friendly, we met the manager, who was very communicative throughout the trip, with quick replies on WhatsApp.
- Guides are not always reminding us tourists of the obvious: Always bring warm clothes (sweater/jacket, thin gloves, pants, etc) for morning drives, it gets surprisingly cold in the backseat of a 4x4 at 80 km/h 06:30. Also, boat trips sometimes lack adequate shade, so always bring sunscreen and sunglasses. And of course, ALWAYS bring binoculars (~10x30).
- Our drivers do not seem to know whether they or someone else will be picking us up the next morning. It makes it seem a bit disorganized, and we never really know whether we should say goodbye and tip them or just wait and see.
- Dietary restrictions had not been communicated to the chef at the Okavango delta camp, so one breakfast had yoghurt cereals which one of us could not eat, but went fine.
- The agency arranged bungee jumping for me, which I strongly recommend trying. The company in charge of the bungee jump has plenty of people involved, they film the safety checks, it is a big company in Victoria Falls, and you feel a lot safer than you would think when you waiver any liabilities.
Activities
- All our guides were local of the specific areas and were very knowledgeable about animals and all kinds of birds. We observed (and got the names of) 35 land animals and 49 bird species!
- First boat trip in Victoria Falls is ok, probably great if you like a free bar and socializing. For non-drinkers enjoying tranquility it is not the highlight of the trip. The bar lacked various juices and non-alcoholic beverages. But main problem is not the organizers but perhaps other tourists with a different focus than ours. We would prefer to either have more nature-watching or some tasting session of local fruits, berries, drinks, foods, etc.
- In general Victoria Falls as a tourist destination risks becoming too touristy. The government should better control it so that it becomes sustainable. Too much garbage in the streets, poor lighting for walking around in the evening, endless souvenir shops and westernized restaurants lacking local culture.
- Trip around the falls was nice, though the guide is not strictly needed. I would instead suggest Zimbabwe increasing the entrance fees and use some of that money on improving Victoria Falls. The obligatory group of local dancers on arrival at the falls is perhaps for some people enjoyable, but awkward for our group as there is the usual expectation for tipping.
- Game drives and boat trips in Chobe were amazing – do not miss them. Our favorites were the boat trips as we got to see a queue of buffalos running in the swamp.
- Walking in the Okavango Delta was thrilling, especially after sitting a lot in the previous days. Our guide Top Dog is a local with excellent English and knowledge of the species and places to go.
- What we miss from this otherwise excellent trip are:
o A tasting session where we could try local fruits, berries, vegetables, etc and some information about them. It should be an optional activity for us food-adventurous tourists.
o Meerkats should be part of trip. Had we known beforehand that it was not, we would have tried to plan differently.
Accommodations and meals
- Budget lodge/tenting is actually pretty good quality, and you usually get a clean toilet/shower. Tent beds are “proper” military grade beds with mattresses. Might get a bit cold at 04:00 in the morning so keep socks nearby. Otherwise quite warm.
- Victoria Falls (Shearwater Explorers Village): Very nice. Exceptionally clean in restroom/showers. Guards/staff walking by frequently, felt very safe. Was quiet at night. Breakfast ok and pool area nice.
- We recommend to try the Nyota Zimbabwean Cousine for some authentic, clean and family-based restaurant with a couple of cute cats.
- Kasane in Chobe (Kwalape Safari Lodge): Very disappointing. Needs new manager. 1) Dangerous small nails under bed frame that you might step on/touch. 2) Door to restroom cannot be closed without locked, and lock only on the outside! So can basically lock someone inside there. 3) First dinner at the lodge was disappointing and 4) waitress seemed to want us out of the restaurant as quickly as possible – even though there were empty tables. Bit too eager to take our plates, and did not seem to enjoy her job. 5) House cleaners too eager to make themselves present. Even on day of checkout (they should know) they drop by, wanting to clean when we are packing – then reminding us we are checking out… 6) Returning the towels for our deposit during our checkout took 35 min because the towel guy was late and receptionist did not have our USD 20. 7) Garbage in the otherwise nice gardens. 8) Faucet is inconvenient British style which makes it impossible to mix cold/hot water.
- Elephant Sands: The “tent” we got is huge, luxurious and has a nice view to the Elephants from a balcony. However, the water pumped to the Elephants is artificial, and you are guaranteed to see plenty of Elephants anyway on this trip. So try to arrange a trip to the place with meerkats instead of staying all day at the Sands, it gets a bit boring. Though interesting to observe the hierarchy among the Elephants contending for the little water available. Dinner was generally very nice except for the over-grilled steaks.
- Overstay in Maun at Audi Camp: Nice place.
- Okavango Delta camp: Bit small tent (2x2), could have been nicer with 3x3 for 2 people, but acceptable. Food made by Gee (woman) really good. Camp generally fine and organized. Bush toilet (seat + hole in ground) quite ok, but perhaps a bit too close to camp (not a big issue).
- Zimbabwean and Botswanan tour operators should not underestimate local cuisine, not all tourists want to eat European food when travelling to Africa.
Other experiences
- Garbage is a huge problem (everywhere in the world). It's sad when seeing it right outside (and sometimes inside) the parks. Local and central government must step up and fix this.
- Noise pollution is also becoming a problem. There are "constantly" helicopters flying around the Okavango Delta, too close to the ground, which disturbs people walking and the animals. The government should tax these helicopter flights more to reduce the number of flights, or force them to fly higher.
- We generally felt secure and safe in both countries. In particular in Botswana, we did not feel annoyed by anyone – everyone were so helpful and friendly. Also counting the days there after the trip.
Transportation
- Pickup from airport to the agency/hotel was on time, friendly and funny, and flexible enough to meet our request to drop by a local market.
- Drivers/guides MB and Francis were really nice, friendly and service-minded.
- Trip from Victoria Falls to Kasane/Chobe went nice. Vehicles are generally good, with the exception that there is often a safety belt malfunctioning. Road safety matters for many tourists. Air condition works well.
- Pickup from Kasane was 30 min late, with no notification, due to some border delay. Then some inefficient use of the time when withdrawing money/snacks-shopping. In general the agency needs a bit more effort on using the time wisely (African time can be cute but also frustrating for tourists).
I can’t say enough about Zambezi Expeditions! Highly recommended !
Our guide Frances took amazing care of us the whole trip. So professional and showed such an eye for detail. We learned so much from him because of the way he shared his knowledge with us. A trip of a lifetime that me and my family will remember forever! We now have a new saying “Think like Frances “ 😂. Thank you Zambezi Expeditions and thank you Frances ! Highly recommended 😉
Email Colleen S. | 50-65 years of age | Experience level: first safari
Thoughtfully crafted safari experience that provided amazing variety and took care of all the detail
From the time I contacted Silence and Oscar to inquire about their services, they communicated clearly and responded promptly, and provided information so as I could trust I was getting the experience I was looking for. Their service exceeded my expectations and my family of 5 had a once in a lifetime experience. We chose the Maun to Victoria Falls tour and each location was so special it was hard to choose our favourite. Our guide Francis was professional, knowledgeable and went the extra mile to provide just the right touch to our experience. He is such a kind soul with passion for his work and by the end of the tour, our family was very sad to say goodbye to him. He helped us feel comfortable, safe and helped us trouble shoot our onward journey through to the Midlands of Zimbabwe. He really saw what my family needed in this experience and took care of all the details for us. He was a joy to be around. The accomodation provided along the way was very nice, especially Elephant Sands and Chobe Safari Lodge. The game drives were amazing and we absolutely loved the Mokoro boat ride and walk in the Okavango delta. This company incorporates the community services into what they provide so that the people of the land also benefit from the tourism. Botswana was so beautiful and teaming with wildlife, especially elephants and giraffes and impalas so there was something to see every corner we took. I would highly recommend choosing this company and location if you are after an amazing African experience with a company you can trust to make it a very memorable trip! Thank you Francis!
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Email Bev | 35-50 years of age | Experience level: 2-5 safaris
Simon and his team were great; would definitely recommend this safari company
Certainly impressed by the professionalism!
Zimbabwe is GORGEOUS as are her people!
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Email Charles S | 65+ years of age | Experience level: 2-5 safaris
Tour as discribed on website with bus driver being outstanding.
Communications with the tour operator was always quick, clear, and extemely polite. The accommodations in Victoria Falls were different than originally descripted but were very comfortable and updated. The Hwange Safari Lodge was as well maintained and a great place to stay. A large watering hole is adjacent to the lodge attacted many animals. Herds of elephants were the most thrilling to watch.
We had different local guides but our bus driver was the same throughout the tour. He was available to take us most anywhere we wished to go - dinner, shopping, etc. Was always on time. He added a lot to our fun and enjoyment/
The entire safari/Victoria Falls tour exceeded our expectations. The only thing that was a little disappointing was the walk along Victoria Falls. It felt rushed with little time to just stand and enjoy. We would definitely use this tour operator again.
HK
Email Eva James | 20-35 years of age | Experience level: first safari
Good experience with helpful and friendly staff. Trip is well planned no hidden costs. Recommend.
This trip was an unforgettable experience. Everyone was friendly, enthusiastic, and helpful. All aspects of accommodation and food were properly arranged. It changed my view of Africa! It also broadened my horizons~
My friend and I were traveling to Africa for the first time, so we chose to join a local group to reduce the inconvenience of arranging accommodation and itinerary. After doing some research online, we decided to go to Vic falls, Chobe Park & Okavango Delta to see the animals and scenery. Because the value was very affordable and it covered all the attractions we thought of, we chose this 9-day tour.
After the online quotation, we have been communicating with the travel agency through email and WhatsApp. At first, we were a little worried about buying cattle from another mountain without any guarantee, so we asked Oscar a lot of questions. He was very patient and answered quickly, ensuring that we understood the items covered by the package. He was also considerate of our concerns and allowed us to pay half of the package in advance. Make a deposit and pay the remainder after arrival.
Due to flight issues, we arrived at Vic Falls one day earlier than the scheduled start date of our 9-day tour. Oscar also proactively provided airport pick-up arrangements. As soon as we arrived, Francis was waiting for us at the airport. After we solved the network problem, he sent us to the lounge. He kept chatting with us on the way. He was very professional and polite. He also introduced us to the animals we encountered on the road and drove slowly for us to take pictures. Compared with the purposeful assistance of the orange-shirted staff at JNB when transferring flights, Francis' friendliness is even more highlighted. He took the initiative to help us drag our luggage and open the door along the way, which was very polite.
The 9-day itinerary was properly arranged. Francis is mainly responsible for our itinerary and transfers. There will be different guides for different guided tours and hunting activities. The guides all have enough knowledge to answer questions about relevant attractions and animals. The public is welcome to ask questions and has endless questions. , which has benefited us a lot. In addition to the itinerary, Francis will also take us to nearby restaurants and attractions. As long as we make a request, he will try his best to arrange it.
In terms of accommodation, since we chose the most affordable package, we didn’t have much expectations for the accommodation environment, but each Tented camp was generally clean and sanitary and met our expectations. The most surprising thing was the night at Elephant Sand. It was originally budget camping, and Oscar specially upgraded it to a lounge for us. The view in the room was really amazing. With floor-to-ceiling glass, you could see the sunrise and sunset with elephants while sitting on the bed. , Oscar also specially arranged for us to have dinner with members of another group to get to know each other. It was an unforgettable night. The two nights of Okavango Delta Budget Camping that we were most worried about at first had a good experience. As soon as we arrived at the camp site, the masters packed mattresses, pillows and sleeping bags for us. There was also an outdoor toilet space, and there were The chef prepared four meals for us, which was a very good package for camping.
The overall experience was really good, the itinerary and accommodation were well arranged, there were no hidden charges, the guides were very enthusiastic and chatty, and Francis felt more like our distant friend. Would definitely recommend this company.
If I have the chance to travel nearby next time, I will choose them again.
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Email Lyndon and Kamilla | 35-50 years of age | Experience level: 2-5 safaris
Rafting - Helicopter - Falls tour
Simon and Oscar took a great care of us and helped us to arrange our activities according to our expectations. They explained the whole service and were available to address any questions and concerns. You can decide if yo pay in cash or online. Very straight forward. Also they gave us superb recommendationfir trying local meal in style. Lyndon and I travel a lot and we were very happy with their services, they went above and beyond
Reply from Zambezi Expedition Travel and Tours
Posted on Oct 31, 2018Many thanks Lyndon and partner for the great review. You guys really supported us and hoping to see you soon.
Regards
Simon
Email George M | 50-65 years of age | Experience level: over 5 safaris
Excellant service on activities
In July 2018, my wife and I spent time at Victoria falls and we used Zambezi Expeditions for our tours including cruise on the Zambezi, guided tour of the fall on Zimbabwe side and a day trip to Livingstone in Zambia. Our guide Simon Munengwa, was great, very professional, nothing was too much hassle, the tours were exactly as we wanted to make a great visit to the falls, and I would recommend this company as they were cheaper that the one located in the hotel lobby.
Reply from Zambezi Expedition Travel and Tours
Posted on Aug 13, 2018Refreshing day Mr George
Many thanks for your review, your feedback about our company keeps us growing and helps other clients to know our capabilities. Many thanks once again and will wish to meet you again.
Regards
Simon M,unengwa
US
Email Yolandra | 35-50 years of age | Experience level: 2-5 safaris
5-Star Service
Zambezi Expedition Travel and Tours was recommended to me by my host travel lodge in Zimbabwe. I lucked out because they were the most courteous, professional, timely and attentive operators I encountered. I spent nearly a month on holiday in the south and southeast regions of Africa (South Africa, Zimbabwe and Botswana) which included several safaris, experiences, adventures and tours. By far, my experience with Simon and the others affiliated with ZETT ranked #1. I booked ZETT for a visit to Victoria Falls, the Lions Walk Encounter, a cruise on the Zambezi River, and a day trip to Chobe National Park in Botswana. Each experience was great, though I did have a hiccup at the immigration department coming back into Zimbabwe. This had nothing to do with the tour company. I did not have enough U.S. cash to pay for a second Visa for reentry and the Zimbabwe Immigration Department claimed they did not have a credit card machine for the transaction — a claim I highly doubt. Traveler Tip: Take enough U.S. dollars for incidentals BEFORE arriving in Zimbabwe and be sure to obtain a “double” or “multiple” entry visa in advance at the airport on arrival. Other than this hiccup, the direct bookings through this tour company and each experience was great. I’d highly recommend.
Email Stacey | 20-35 years of age | Experience level: 2-5 safaris
Very nice experience, friendly staff, lovely snacks, unlimited drinks!
Good, picked us up from hotel and dropped us off at location, also dropped us off after
Reply from Zambezi Expedition Travel and Tours
Posted on Aug 21, 2018Many thanks for the review Stacey. Hoping to see you again some other time
Regards
Simon Munengwa