Zambezi Expedition, Victoria Falls
Zambezi Expedition Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Dr. Henry Kamagy | 35-50 years of age | Experience level: first safari
Superb and amazing
This was the best experience. The drivers were always timely, courteous and very professional. They made our entire tour an experience that is unforgettable. On our last day as we drove from Victoria falls to the airport, the Manager had the courtesy to request if we would pass by their offices so he personally appreciates us choosing them for our travels. Highly recommend Zambezi Expeditions anytime, any day. They are the absolute best
FR
Email Zineb | 20-35 years of age | Experience level: 2-5 safaris
needs to significantly improve the organization of their safari trips and the overall quality of the
We recently participated in a safari tour with Zambezi Expedition Tour and Travel for 9 days from June 6th to 15th, and we want to express our disappointment with several aspects of the experience. As experienced safari travelers, we expected better.
Firstly, we booked and committed to this trip for a specific amount, but once there, Oscar asked for an additional 1000 euros. I had to send the signed quote for him to remember the agreed amount.
The accommodation plan for Chobe National Park, as published on Safari Booking, indicated lodges. However, upon arrival, it turned out to be a camping lodge, which did not match the pictures of the rooms shown in the plan.
We complained to Oscar about this, but he claimed it wasn't mentioned in the commitment plan. Eventually, he upgraded us to the room specified in the plan and the quotes. The game drive in Chobe National Park was organized by another safari company. They asked us to be at the hotel reception at 8:30 AM for an 8:45 AM pick-up, but the driver was 40 minutes late, resulting in a shortened game drive in the morning.
The accommodation at Victoria Falls was also supposed to be a lodge, but again, we were surprised to find it was a tent. It was too warm during the day and too cold at night, making it very uncomfortable.
All the tour plans and activities were organized by other travel companies, giving the impression that Zambezi Expedition is merely an intermediary that finds clients for other travel companies without caring about the quality of service offered to their clients.
On a positive note, the best activity of the trip was the Okavango Delta. It was well organized, and the guide and cook were very nice people.
We chose our trip with Zambezi Expedition Tour and Travel after reading all the good reviews on Safari Booking, but we were disappointed. We have been on many other safaris and enjoyed them, but this one did not meet our expectations.
Reply from Zambezi Expedition Travel and Tours
Posted on Jul 1, 2024Thank you very much for the review expressing your disappointment with the safari which you chose,it is our duty to ensure all our Guest receive a quality service as per our previous Guest experienced exceptional service with all our safari experiences, Zambezi expedition Travel and tours is very committed in making sure all our Guest enjoy and we take each complain seriously. For the safari which you selected was a Budget Camping tour and it is heighted on the tour you selected. Camping within lodges apparently site the pictures of the hotel however the itinerary itself explains clearly that it is camping tour within these facilities. I understand that camping during our winter time is sometimes uncomfortable, as an organisation we understood where you did not want to stay in a tent and you opted to stay in a lodge and we had to pay an upgrade for you whereas we were not supposed to do so as we are selling this tour as a Budget camping. Again when you arrived in Victoria falls we explained your itinerary and you understood that you were staying in a tent and you seemed to be happy. in our previous communication you were aware that you will be camping and that was the reason why you asked us to book an upgrade at Rainbow Hotel for your last night. i would like to express my apologies for your late pick up in Botswana for your Safari that was due to the first pickup Guests delayed to come out from the room, i will talk to our partners to make sure they always keep time when they pick our Guests, I am very happy that you enjoyed your trip in Okavango Delta.
Email Washington Masveta | 35-50 years of age | Experience level: first safari
Great!
The people at Zambezi Expedition were very friendly and helpful. Arranging our tour with them was a breeze, and their communication was on point. The tour itself was the day trip to Hwange from Victoria Falls, and we couldn’t have asked for better! The guide was knowledgeable, patient and went above and beyond to accommodate the needs of my family. We saw lions, dozens of elephants , giraffes , Zebras, wildebeest and a lot more smaller game. Highly recommend Zambezi Expeditions!
IT
Email Pietro | 20-35 years of age | Experience level: 2-5 safaris
AMAZING 6 DAYS - ZIMBABWE/BOTSWANA
Oscar with his whole staff were really kind and helpful, they’ve programmed every step of the tour in the best way and the outcome was amazing! Thank you very much!
Email Vincent Lao | 20-35 years of age | Experience level: 2-5 safaris
Very accommodating to our needs, budget price with option to upgrade
Everything is good, they had accommodated to our every need. We were kept very busy and tired (in a good way ofcourse) during our 3 days tour, the tent provided is rather basic, but you can upgrade to a proper room by paying a bit more so that's not a big deal considering the price of the package.
MY
Email David | 50-65 years of age | Experience level: 2-5 safaris
Excellent Service
From the moment we got off of the plane at VFA airport we were looked after superbly by the team at Zambezi Expeditions. All of the team were friendly and helpful but I would particularly like to mention Silence and Nomvula in the office (very responsive to all enquiries) and Moses, Alpha and Felicitas who guided us on our various activities. Good value for money and I highly recommend them
US
Email Emma Hofmann | 50-65 years of age | Experience level: first safari
Customized Safari Bostswana & Zimbabwe
We booked our 9 day tour after a lot of research with Zambezi tours HQ located in Victoria Falls. Oscar and Silence were very responsive to all our questions via email, whatapp text and phone calls. Our 9 days customized tour was beyond our expectations. Francis met us directly at the Maun airport (after long flights from CA to NY to to Johannesburg to Maun) and took us to our first night in Audi Camp. Restful night in Audi Camp we started our safari in Okavango Delta where we had a very knowledgeable guide (Jackie) who taught us the history, flora, and guided us to see elephants, hippos, giraffe, zebras, and too many birds to list. After a magical 2 days we were transported to Elephant Sands and spent 1night seeing up close and personal elephants from our lovely room overlooking the wildlife watering hole. Another 2 nights in Chobe National park with guided safari tours both on land and via the river we saw kudo, impalas, hippos, crocodiles, elephants and lions. And lastly we were transported to Victoria Falls Zimbabwe to finish the tour with seeing the 7th natural wonder of the world was breathtaking. I highly recommend Zambezi tours for their personalized service, responsiveness, the ability to customize your tour. Oscar (owner) was very helpful throughout the whole planning and everyone one of his staff (guides, drivers etc) were knowledgeable and excited to share their backgrounds and knowledge. THANK YOU for an amazing 9 days.
NL
Email Willem Hadders | 50-65 years of age | Experience level: first safari
Great safari with excellent service.
Had a great experience with Zambezi Expedition Travel. Our 8 day safari starting in Victoria Falls and finishing in Maun was spectacular. A dream vacation.
Oscar, Silence and Francis took excellent care of us.
I can totally recommend this team. They made the dream safari for me and my dad come true.
BR
Email Bruna Lisboa | 20-35 years of age | Experience level: first safari
awesome
All the travel with zambezi was amazing. Okavango delta was the highlight. Everything was perfect and Oscar, our driver and guide, was really kind and helpful. I recommend.
Best experience
Okay so I don’t normally write reviews so me writing this is going above and beyond. We did the 3 day budget safari camping and it was insane. The amount of effort and thought and consideration that went into a “budget” experience was truly unparalleled, and made the experience feel luxury. Every consideration, any thing I asked, Oscar went above and beyond and surpassed all expectations. Our tour guide Moses was also fantastic, the food was fantastic, I simply can’t rave about this more. Oscar even was going to go to the lengths to meet us at dinner to make sure everyone in our groups specifications were met. There is perfect communication, and you can customize it to your exact specifications. I’ve been all around the world, and I can speak from experience the service he provides is truly unparalleled. Please go to him! He will make your safari experience!
