Zambezi Expedition, Victoria Falls
Zambezi Expedition Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2016)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
FR
Email Zineb | 20-35 years of age | Experience level: 2-5 safaris
needs to significantly improve the organization of their safari trips and the overall quality of the
We recently participated in a safari tour with Zambezi Expedition Tour and Travel for 9 days from June 6th to 15th, and we want to express our disappointment with several aspects of the experience. As experienced safari travelers, we expected better.
Firstly, we booked and committed to this trip for a specific amount, but once there, Oscar asked for an additional 1000 euros. I had to send the signed quote for him to remember the agreed amount.
The accommodation plan for Chobe National Park, as published on Safari Booking, indicated lodges. However, upon arrival, it turned out to be a camping lodge, which did not match the pictures of the rooms shown in the plan.
We complained to Oscar about this, but he claimed it wasn't mentioned in the commitment plan. Eventually, he upgraded us to the room specified in the plan and the quotes. The game drive in Chobe National Park was organized by another safari company. They asked us to be at the hotel reception at 8:30 AM for an 8:45 AM pick-up, but the driver was 40 minutes late, resulting in a shortened game drive in the morning.
The accommodation at Victoria Falls was also supposed to be a lodge, but again, we were surprised to find it was a tent. It was too warm during the day and too cold at night, making it very uncomfortable.
All the tour plans and activities were organized by other travel companies, giving the impression that Zambezi Expedition is merely an intermediary that finds clients for other travel companies without caring about the quality of service offered to their clients.
On a positive note, the best activity of the trip was the Okavango Delta. It was well organized, and the guide and cook were very nice people.
We chose our trip with Zambezi Expedition Tour and Travel after reading all the good reviews on Safari Booking, but we were disappointed. We have been on many other safaris and enjoyed them, but this one did not meet our expectations.
Reply from Zambezi Expedition Travel and Tours
Posted on Jul 1, 2024Thank you very much for the review expressing your disappointment with the safari which you chose,it is our duty to ensure all our Guest receive a quality service as per our previous Guest experienced exceptional service with all our safari experiences, Zambezi expedition Travel and tours is very committed in making sure all our Guest enjoy and we take each complain seriously. For the safari which you selected was a Budget Camping tour and it is heighted on the tour you selected. Camping within lodges apparently site the pictures of the hotel however the itinerary itself explains clearly that it is camping tour within these facilities. I understand that camping during our winter time is sometimes uncomfortable, as an organisation we understood where you did not want to stay in a tent and you opted to stay in a lodge and we had to pay an upgrade for you whereas we were not supposed to do so as we are selling this tour as a Budget camping. Again when you arrived in Victoria falls we explained your itinerary and you understood that you were staying in a tent and you seemed to be happy. in our previous communication you were aware that you will be camping and that was the reason why you asked us to book an upgrade at Rainbow Hotel for your last night. i would like to express my apologies for your late pick up in Botswana for your Safari that was due to the first pickup Guests delayed to come out from the room, i will talk to our partners to make sure they always keep time when they pick our Guests, I am very happy that you enjoyed your trip in Okavango Delta.
IT
Email Ylenia | 35-50 years of age | Experience level: over 5 safaris
Great safari in Zimbabwe and Botswana!
We were a group of three travelers who chose Zambezi Exp for our shared safari to Zimbabwe and Botswana. Overall, we had a positive experience with the company. We were always in touch with Silence from the office, who was always ready to respond to our questions and needs during the trip. Our driver, Francis, was extremely friendly and willing to help us with all our needs.
The major problem we experienced was the lack of details in the program provided by the company. It was a mutual mistake, as we didn't ask for more details prior to the trip, and their program was very general. I would recommend adding more details so that travelers know exactly what they will do during the safari, as many activities and meals were not included in the total price or were not clear (for example, the experience in the bush).
Despite that, the team organized last-minute activities for us that were not included in our package, and we enjoyed all the safaris. The guides were very knowledgeable about the wildlife and parks. The accommodations were perfect for our needs and corresponded to what we had paid for. We did have some dietary misunderstandings with some accommodations and a lack of options (the three of us are vegan), but overall, we had access to plant-based options. This needs to be addressed better.
As for the activities, we really loved the quieter safari and wildlife-watching experiences and enjoyed them more than the "sundowners," which were more crowded and loud. I'd rather have those as optional activities and include birdwatching and other safaris as part of the paid program.
I highly recommend the company promote the use of refillable water bottles and water jugs instead of single-use plastic bottles, as plastic waste is a major concern.
Despite these points that need to be addressed by the company, I recommend Zambezi Exp for their promptness and kindness in assisting us. I hope to see you guys on another adventure!
US
Email Zac | 50-65 years of age | Experience level: over 5 safaris
Good communication and excellent value
Would recommend for good communication, service and excellent value.
I was picked up at my hotel in Vic Falls early in the morning, transferred to guide (John from Puku Safaris) at the Botswana border (Kazungula but did not get to see the bridge). I was then taken by safari vehicle on highway 18km to Chobe National Park for game drive where we saw an impala carcass that a leopard put in a tree (but no leopard), a lion pride, many elephants bathing, tusk-wrestling and playing in the river, birds, giraffes etc. Despite having done 25 safaris, I still saw and learned quite a few new things!
This was followed by a superb buffet lunch at Chobe Safari Lodge and then drove upstream to board an 12-seat motorboat that John navigated down the Chobe river along the Botswana-Namibia border. Good guide with interesting information. We circuited the large Sedudu island, saw a large crocodile very close, some cape buffalo, hippos etc.
The only negative was that on the way back it was quite stormy which made for a rather uncomfortable ride in the safari vehicle.
US
Email Carissa | 20-35 years of age | Experience level: 2-5 safaris
Very accommodating and helpful!!
Really nice evening sunset cruise! Very accommodating! Made things happen no matter the difficulty. Because of the pandemic, these are just organizers of our trip through Botswana and Victoria Falls, rather than full guides. Victoria Falls, they still just arranged transportation. They found us an opening to go rafting! Super accommodating! There may have been booking extra activities through them.
Reply from Zambezi Expedition Travel and Tours
Posted on Sep 27, 2021Many thanks Carissa for such a wonderful review. It was not easy to run the trip during this pandemic but through your effort and keen to visit Africa we both managed to cooperate and came up with a successful tour between Botswana and Zimbabwe.
Email Jackson Muzivi | 50-65 years of age | Experience level: 2-5 safaris
Fantastic enthralling educative humourous engaging and properly timed
Great servive pleasant people only stain was omission to check state of vehicle prior to departure to Hwange Safari Lodge which fortuitously caused minor arrival delays less than 5kms from destination
US
Email Lukas Fisher | 20-35 years of age | Experience level: first safari
My family and I absolutely loved our extended day tour with Zambezi Expedition Travel and Tours
My family and I absolutely loved our extended day tour with Zambezi Expedition Travel and Tours! Either way, it was a great experience and I recommend the extended day - yes it means getting up before dawn and it's a marathon of a day - but well worth it for the wildlife experience. We were lucky to see not just one lion, but the entire pride. There must be around 20 lions! It felt like we were there twice as long as other tours because we had more time on our hands. We also ran into giraffes, elephants – lots of elephants – and, on river cruises, crocodiles. Our guide Nkosi was fantastic - he seemed like a local celebrity as everyone knew him. He was funny and informative. Lunch was very tasty. Nkosi was very communicative and answered many questions I had before the trip. I couldn't have imagined a better day trip safari!
AT
Email Togo Bunce | 20-35 years of age | Experience level: first safari
The added value and experience you get from a longer trip will be amazing
Don't miss it... If you plan to visit Victoria Falls, your trip won't be complete without Zambezi Expedition Tours. See waterfalls, towns and canyons from a different perspective. If you can stretch your budget, take the 25-minute trip, because it's worth every cent. The added value and experience you get from a longer trip will be amazing. I must mention that if you want Zambezi Expedition Travel and Tours you can definitely travel.
PT
Email Alexandre Oliveria | 35-50 years of age | Experience level: first safari
Very professional with personalised and caring service
I would like to give more than 5 stars.
It was our first safari experience and everything impressed us, but without a doubt what made the experience better was having done the Games with Zambezi Expedition Travel and Tours.
From the beginning we felt welcomed and given all the necessary information for beginners :).
Even during the trip, when we decided to adapt the itinerary to do a longer Game, Zambezi Expedition supported us and left everything prepared.
The entire staff was very professional and caring, but I would especially like to thank Nkosi, our driver who was super cheerful and willing. Silence who left everything well prepared. And Oscar who managed to adapt our tour according to our wishes.
We will definitely be back.
JP
Email Hamilton Desaulniers | 20-35 years of age | Experience level: first safari
Amazing experience thanks Zambezi Expedition Travel and Tours
Zambezi Expedition Travel and Tours. We highly recommend this company, and found them to be honest and trustworthy. Our guides were kind, patient and knowledgeable. He accommodated our last minute changes and treated us in a friendly manner. 😉He organized our days for us, the dinner was very tasty and their rooms were very clean. And great locations to recommend. Our guide was there to assist every step of the journey. Amazing experience thanks Zambezi Expedition Travel and Tours.
BE
Email Christine Wiertz | 20-35 years of age | Experience level: first safari
Great experience and the team was really nice !
The Safari was great, we see a lot of animales. The lodge was really beautiful and the team of the trip was really nice and helpful.