The review below is the personal opinion of Zineb and not that of SafariBookings.
needs to significantly improve the organization of their safari trips and the overall quality of the
We recently participated in a safari tour with Zambezi Expedition Tour and Travel for 9 days from June 6th to 15th, and we want to express our disappointment with several aspects of the experience. As experienced safari travelers, we expected better.
Firstly, we booked and committed to this trip for a specific amount, but once there, Oscar asked for an additional 1000 euros. I had to send the signed quote for him to remember the agreed amount.
The accommodation plan for Chobe National Park, as published on Safari Booking, indicated lodges. However, upon arrival, it turned out to be a camping lodge, which did not match the pictures of the rooms shown in the plan.
We complained to Oscar about this, but he claimed it wasn't mentioned in the commitment plan. Eventually, he upgraded us to the room specified in the plan and the quotes. The game drive in Chobe National Park was organized by another safari company. They asked us to be at the hotel reception at 8:30 AM for an 8:45 AM pick-up, but the driver was 40 minutes late, resulting in a shortened game drive in the morning.
The accommodation at Victoria Falls was also supposed to be a lodge, but again, we were surprised to find it was a tent. It was too warm during the day and too cold at night, making it very uncomfortable.
All the tour plans and activities were organized by other travel companies, giving the impression that Zambezi Expedition is merely an intermediary that finds clients for other travel companies without caring about the quality of service offered to their clients.
On a positive note, the best activity of the trip was the Okavango Delta. It was well organized, and the guide and cook were very nice people.
We chose our trip with Zambezi Expedition Tour and Travel after reading all the good reviews on Safari Booking, but we were disappointed. We have been on many other safaris and enjoyed them, but this one did not meet our expectations.