Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 120
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful 1-4 of 4 Reviews
Ylenia   –  
Italy IT
Visited: July 2024 Reviewed: Aug 5, 2024

Email Ylenia  |  35-50 years of age  |  Experience level: over 5 safaris

Great safari in Zimbabwe and Botswana!
4/5

We were a group of three travelers who chose Zambezi Exp for our shared safari to Zimbabwe and Botswana. Overall, we had a positive experience with the company. We were always in touch with Silence from the office, who was always ready to respond to our questions and needs during the trip. Our driver, Francis, was extremely friendly and willing to help us with all our needs.

The major problem we experienced was the lack of details in the program provided by the company. It was a mutual mistake, as we didn't ask for more details prior to the trip, and their program was very general. I would recommend adding more details so that travelers know exactly what they will do during the safari, as many activities and meals were not included in the total price or were not clear (for example, the experience in the bush).

Despite that, the team organized last-minute activities for us that were not included in our package, and we enjoyed all the safaris. The guides were very knowledgeable about the wildlife and parks. The accommodations were perfect for our needs and corresponded to what we had paid for. We did have some dietary misunderstandings with some accommodations and a lack of options (the three of us are vegan), but overall, we had access to plant-based options. This needs to be addressed better.

As for the activities, we really loved the quieter safari and wildlife-watching experiences and enjoyed them more than the "sundowners," which were more crowded and loud. I'd rather have those as optional activities and include birdwatching and other safaris as part of the paid program.

I highly recommend the company promote the use of refillable water bottles and water jugs instead of single-use plastic bottles, as plastic waste is a major concern.

Despite these points that need to be addressed by the company, I recommend Zambezi Exp for their promptness and kindness in assisting us. I hope to see you guys on another adventure!

Zac   –  
United States US
Visited: October 2022 Reviewed: Oct 31, 2022

Email Zac  |  50-65 years of age  |  Experience level: over 5 safaris

Good communication and excellent value
4/5

Would recommend for good communication, service and excellent value.

I was picked up at my hotel in Vic Falls early in the morning, transferred to guide (John from Puku Safaris) at the Botswana border (Kazungula but did not get to see the bridge). I was then taken by safari vehicle on highway 18km to Chobe National Park for game drive where we saw an impala carcass that a leopard put in a tree (but no leopard), a lion pride, many elephants bathing, tusk-wrestling and playing in the river, birds, giraffes etc. Despite having done 25 safaris, I still saw and learned quite a few new things!

This was followed by a superb buffet lunch at Chobe Safari Lodge and then drove upstream to board an 12-seat motorboat that John navigated down the Chobe river along the Botswana-Namibia border. Good guide with interesting information. We circuited the large Sedudu island, saw a large crocodile very close, some cape buffalo, hippos etc.

The only negative was that on the way back it was quite stormy which made for a rather uncomfortable ride in the safari vehicle.

Carissa   –  
United States US
Visited: June 2021 Reviewed: Sep 26, 2021

Email Carissa  |  20-35 years of age  |  Experience level: 2-5 safaris

Very accommodating and helpful!!
4/5

Really nice evening sunset cruise! Very accommodating! Made things happen no matter the difficulty. Because of the pandemic, these are just organizers of our trip through Botswana and Victoria Falls, rather than full guides. Victoria Falls, they still just arranged transportation. They found us an opening to go rafting! Super accommodating! There may have been booking extra activities through them.

Reply from Zambezi Expedition Travel and Tours
Reply from Zambezi Expedition Travel and Tours
Posted on Sep 27, 2021

Many thanks Carissa for such a wonderful review. It was not easy to run the trip during this pandemic but through your effort and keen to visit Africa we both managed to cooperate and came up with a successful tour between Botswana and Zimbabwe.

Jackson Muzivi   –  
United Kingdom UK
Visited: November 2018 Reviewed: Dec 5, 2018

Email Jackson Muzivi  |  50-65 years of age  |  Experience level: 2-5 safaris

Fantastic enthralling educative humourous engaging and properly timed
4/5

Great servive pleasant people only stain was omission to check state of vehicle prior to departure to Hwange Safari Lodge which fortuitously caused minor arrival delays less than 5kms from destination

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 120
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 0
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