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Average User Rating
4.6/5

Rating Breakdown
  • 5 star 6
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0

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Waleed H   –  
Canada CA
Visited: August 2023 Reviewed: Aug 24, 2023

Email Waleed H  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Waleed H and not that of SafariBookings.
Looking for a quick BUCK, DO NOT RECOMMEND this company
2/5

This outfit came recommended by the Serengeti guide. We were comfortable with the offer, timing and online reviews. However, what was on paper did not translate into proper action plan, neither was there any client care, and attention to important details. We were rushed into picking out our rental apparel. First night on the mountain we found out that one of the sleeping bags, provided as part of the package, was a junior one. My wife did not fit in it and had a horrible first night. This would have gone horribly wrong if it wasn't for Peter, our guide, for exchangung his sleeping bag with the junior one. We were still at a lower elevation yet. There were some agreements that the owner, Fadhiki, did not fulfill as well. Regardless, when we probed other tourists/climbers, and their packages, they were all comparable. However, we felt that we could have gone with a more reputable company for the same price and for sure a better quality of service. Having said that, our guide and his peeps were incredible. From what we learned, the guide and the team are self employed and were contracted out. Hence, a well established company will have their own trained and experienced staff with much better attention to details and client care. I do not recommend Marangu Treks. A big disappointment. Go with a well established company.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 6
  • 4 star 0
  • 3 star 0
  • 2 star 1
  • 1 star 0
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